| 1. |
- Engen, Marit, et al.
(författare)
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Continuing the development of the public service logic : a study of value co-destruction in public services
- 2021
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045. ; 23:6, s. 886-905
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Tidskriftsartikel (refereegranskat)abstract
- This paper reports on a study of value co-destruction in public services, i.e. diminishment of value by interaction between providers, users, and other actors. The goal is to contribute to the public service logic (PSL) that suggest a shift from linear co-production to dynamic value co-creation. However, PSL has devoted scant attention to value co-destruction. The paper contributes by identifying four dimensions representing causes of value co-destruction in public services. The paper also shows how value may be co-destroyed in the interaction between several types of actors, thus advancing a service ecosystems perspective for understanding value co-destruction.
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| 2. |
- Skålén, Per, 1972-, et al.
(författare)
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Conflicts over public value within public service ecosystems : A strategic action field approach
- 2024
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045.
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, strategic action field theory and public value theory are utilized to develop knowledge about conflicts over public value in public service ecosystems (PSEs), with disabled people’s striving for independent living serving as an illustration. Five propositions are developed to show how conflicts in PSEs i) are centred around public value, ii) occur between incumbents and challengers, iii) implicate social skills, iv) are triggered by exogenous shocks, and v) eventually settle. This paper also responds to calls for research on theory building about PSEs by integrating public value with public service logic (PSL) and conceptualizing power in PSL.
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