| 1. |
- Andersson Cederholm, Erika, et al.
(författare)
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Bed, Breakfast and Friendship: Intimacy and Distance in Small-scale Hospitality Businesses
- 2010
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Ingår i: Culture Unbound. Journal of Current Cultural Research. - : Linkoping University Electronic Press. - 2000-1525. ; 2, s. 365-380
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Tidskriftsartikel (refereegranskat)abstract
- Through an analysis of the narrative of a Bed and Breakfast (B & B) and art gallery owner, the emergence of intimacy as a commercial value in the hospitality industry is illustrated. This is a formation of economic value where economic rationality as a motive for commercial activity is rejected. Simultaneously though, a different set of market attitudes are performed by hospitality practitioners in the course of everyday interactions with customers, and a tension between emotional, spatial and temporal intimacy and distance is uncovered and discussed. It is concluded that commercial friendship is a more complex issue than what has been acknowledged so far in the hospitality literature. A continued discussion of intimacy in hospitality will therefore affect the cultural understanding of emotions, identity and lifestyle values on the one hand, and business strategy, value creation and markets on the other.
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| 2. |
- Andersson Cederholm, Erika
(författare)
-
Effective emotions - the enactment of a work ethic in the Swedish meeting industry
- 2010
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Ingår i: Culture Unbound. Journal of Current Cultural Research. - : Linkoping University Electronic Press. - 2000-1525. ; 2, s. 381-400
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Tidskriftsartikel (refereegranskat)abstract
- The meeting industry – an encompassing term for services related to various kinds of professional meetings, from mega-conventions to the ordinary work meetings – is increasingly consolidated and legitimated as a specific sector in the service in-dustry. New professions such as meeting designers, meeting facilitators and meet-ing consultants are emerging, promoting new knowledge in this field. By focuss-ing on processes and social interaction, and highlighting emotional dimensions of meetings, these professions pave the way for new modes of conceptualising and practising professional relationships. The intangible, emotional and playful di-mensions of social interactions are promoted as effective means to achieve eco-nomic goals, thus highlighting a professional ideal that is here called “effective emotions”. The aim of this article is to show how the work ethic promoted by the meeting industry encourages new intersections, and tensions, between the ideali-sation of the tangible/measurable/rational on the one hand and the intangi-ble/emotional/magical on the other hand, and between working life and intimate spheres. Through a discourse analysis of a Swedish corporate meeting magazine, it is shown how the distinction between work and leisure is dissolved in this specific work culture, and by this, it is discussed how the meeting profession acts as a normative regulator by reinforcing ideal ways of being and interacting with others. Creativity, personal growth, reflexivity and flexibility are enacted as idealised personal assets as well as moral imperatives in the discourse of the meeting pro-fession and through the practices of various meeting techniques, thus reinforcing not merely a professional ethic but cultural ideals of being as a person as well. It is also suggested that this reinforcement may, under certain circumstances, turn into its opposite and undermine the promoted ideals, thus pointing at the importance to pinpoint the dynamic and situated tension between economic rationality and emotional intensity.
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