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- Christiansson, Marie-Therese, 1966-, et al.
(författare)
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A Process Oriented User Test on Public e-Services : The Swedish Municipality Case
- 2014
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Ingår i: Proceedings of The 8<sup>th</sup> European Conference on IS Management and Evaluation – ECIME 2014 held at the University of Ghent, Ghent, Belguim. - : Academic Conferences Limited. - 9781910309414 - 9781510602762 ; , s. 39-48
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Konferensbidrag (refereegranskat)abstract
- This paper elaborates on the potential to design and conduct process-oriented user tests on public e-Services. The purpose is to use key constructs of business process orientation (BPO) to develop a basis for design and communicating the value of user tests in a public e-Service context. Our hypotheses are that user tests can provide valuable results for all actors involved in e-Service development, not only in terms of how to conduct user tests per se, but also to provide incentives for a customer driven focus and highlighting the value derived from user tests. In the municipality case, actors and stakeholders are involved municipalities in an inter-organisational collaboration on e-Service development, i.e. different municipalities, locally and regionally, as well as the supplier. Citizens partaking in a university course conduct the user tests with the eye tracking technology. In total 71 users performed in test sessions on 11 different e-Services in a standard platform provided by one supplier. In this paper, we elaborate on a BPO test design based on basic constructs in the approach compared with findings from reconstructing the test process design used with an implicit approach 2012 and an explicit BPO approach in 2013. Contributions include a generic test-process design for data collection, analysis and delivery to stakeholders in an overall e-Service development. Furthermore, findings from our test sessions and test process design will inspire and guide other universities to collaborate with practitioners. Beside the strength with a real case for the students, user test sessions in collaboration can be an eye-opener to not only for municipalities but also suppliers. Thus, the potential for impacts from test results to be applied in the further development of e-Services has thereby increased.
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| 2. |
- Mohajer Soltani, Porya, et al.
(författare)
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Hackathon – A Method for Digital Innovative Success: A Comparative Descriptive Study
- 2014
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Ingår i: In Proceedings of the 8th European Conference on IS Management and Evaluation. Gent Belgium 11-12 September 2014. - : Academic Conferences and Publishing International Limited. - 9781910309414
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Konferensbidrag (refereegranskat)abstract
- The scarcity of resources with the changing fiscal environment of more nations have increased the need for innovative solutions in most fields. Numerous bodies have as a result called for higher integration of ICT in organizational processes. Its adaption has in several cases democratized innovation processes. From this, open and/or social innovation has emerged. One type of open innovation is the ideation contest known as hackathon. The aim of the paper is to identify factors leading to the success of hackathon contests. This has been done by examining six such contests held between the years 2012 and 2014. Structured interviews have been held with the owner/project manager of each contest. In addition, the authors attended five of the contests. This allowed for both making observations of the events from start till end, and also to hold very informal interviews with participants and event personnel. A total of six factors, reflecting the expectations held by both the hackathon organizers and its participants, were identified. Thereafter an analysis was conducted to see how the contests responded to the identified factors. Of the six examined contests, three are believed to have been successful, two unsuccessful and one is believed to have reached a moderate level of success. The results obtained showed that the identified factors are correlated to the success of such contests. However, the level of influence of each factor on the success of the contests differed in each case. As such, while each factor is of importance, they are all dependent on each another. As a conclusion, the paper stresses the need for organizers of such events to take into consideration each of the mentioned six factors when planning a hackathon. Furthermore, this paper can be of interest to both researchers and practitioners seeking to better understand democratized methods for change efforts, such as with open innovation, social innovation and/or hackathons.
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| 3. |
- Pashkevich, Natallia, 1983-, et al.
(författare)
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IT-Driven Productivity at the Individual Level : Complementarities Matter
- 2014
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Ingår i: Proceedings of the 8<sup>th</sup> European Conference on IS Management and Evaluation. - Reading, UK : Academic Conferences Limited. - 9781910309414 ; , s. 380-383
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Konferensbidrag (refereegranskat)abstract
- This paper presents a conceptual model for the understanding of IT‐ driven productivity at the individual level when a new IT‐system is deployed. The existence of the IT productivity paradox at different economic levels has been a concern for many researchers. Since evidence demonstrates that IT, in fact, in‐ creases productivity at the macro‐, meso‐ and micro‐ level, current research at‐ tention shifted to the individual and task level. Since the last decade, the idea that there is a need for a set of organizational factors to be changed in a synchronized fashion when introducing a new IT‐system has received particular attention. To investigate these proposals, we have designed a new research model aimed at analyzing individual productivity growth when a new IT‐system is deployed, jointly and in a synchronized manner, with both individual capital and organizational capital factors. The aim of this model is to advance our understanding and devel‐ op propositions, which will require further testing, of patterns of effective IT‐use in order to increase productivity of an information worker. A better understand‐ ing of the patterns of effective IT‐use together with other factors may help de‐ termine where research and managerial efforts have to be concentrated in order to enhance individual productivity of information workers.
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