| 1. |
- Distel, Bettina, et al.
(författare)
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Who Are the Users of Digital Public Services? : A Critical Reflection on Differences in the Treatment of Citizens as 'Users' in e-government Research
- 2019
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Ingår i: Electronic Participation. - Cham : Springer. - 9783030273972 - 9783030273965 ; , s. 117-129
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Konferensbidrag (refereegranskat)abstract
- Despite the importance of citizens as users of digital public services, e-government research has not explicitly considered different perspectives on citizens as users of said services. This paper sets out to explore the possible variations in which the citizen as a user of digital public services is conceptualized within the e-government literature. Through a qualitative and interpretive approach, we have analysed literature from different fields of e-government research to create an overview of how citizens as users of digital public services are conceptualized in e-government research. The structure of the review departs from, and is framed by, four established value paradigms for e-government management. Our approach reveals that – depending on the perspective taken – the conceptualization of the citizen varies considerably and, as a consequence, may impact the results and contributions of each research perspective. The conception of the citizen as a user of digital public services varies from being a passive recipient of government services, to being an active co-producer of services. This article contributes to e-government theory by unboxing the conceptions of citizens as users of digital public services that are existent in current research on digital public services. In providing a framework that relates these conceptions to previously known value paradigms, the article offers a starting point for taking a multidimensional perspective in e-government research that considers the citizen as a multifaceted and heterogeneous entity.
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| 2. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Digitalizing Crisis Management Training
- 2019
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Ingår i: Electronic Participation 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019, Proceedings. - Cham : Springer. - 9783030273965 - 9783030273972 ; , s. 102-113
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Konferensbidrag (refereegranskat)abstract
- The ongoing digital transformation in government has enabled innovative changes in operational processes and service. However, while e-services and social media are widely adopted, earlier studies indicate that this transformation is still being awaited in other areas, such as crisis or disaster preparedness. Recent events such as the 2018 wildfires in several parts of Europe, as well as empirical research, highlight the need for more (systematic) training of local governments’ crisis management teams. Conventional training methods are time- and space-dependent and require long-term planning, making it complicated to increase the extent of training. In this interdisciplinary study, we report on the results from the Swedish-Norwegian CriseIT project that aimed to develop information systems (IS) for crisis management training. The purpose of the article is to describe information systems designed to support local governments’ crisis management training and to discuss how these artefacts could improve crisis management training practices.
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| 3. |
- Pilemalm, Sofie, 1973-
(författare)
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ICT-Enabled Citizen Co-production in Excluded Areas – Using Volunteers in Emergency Response
- 2019
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Ingår i: Electronic Participation. - Cham : Springer. - 9783030273965 - 9783030273972 ; , s. 87-101
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Konferensbidrag (refereegranskat)abstract
- One of many contemporary public-sector challenges is the increasing socio-economic gaps and excluded areas in many cities worldwide. This study explores ICT-enabled citizen co-production using volunteers as first responders in excluded areas near Stockholm, the capital of Sweden. The study indicates that these volunteers can make a major difference if arriving first at an emergency site, e.g. saving lives by administering CPR and extinguishing fires before they spread. Major challenges relate to individual versus collective engagement, gender aspects and language barriers. Current ICT support, in the form of text messages or a basic app, is deemed sufficient but, for the initiative to expand and enable long-term effective engagement, calibrated solutions matching competence, role and language with incident and area are needed. In a public-sector innovation context, the study highlights the need for future research on digitalized co-production with an explicit focus on the ICT artifact and its co-creation artifact as catalysts for change. In relation to this, this study confirms previous research arguing for the merging of policy science and information systems research in an era of rapid digitalized public-sector transformation, but adds that they need to be complemented by perspectives from sociology, e.g. on gender and ethnicity, in initiatives involving citizens in excluded areas.
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