| 1. |
- Fältholm, Ylva, et al.
(author)
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Telephone advisory services : nursing between organisational and occupational professionalism
- 2008
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In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 23:1-2, s. 17-29
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Journal article (peer-reviewed)abstract
- In this paper, we explore how telephone advisory services (TAS) and the implementation of new technology affect nurses and the nursing profession. This study shows that TAS and applied technology embodies ideas of standardisation and efficiency, and promotes an organisational professionalism such that it challenges occupational professionalism. Torn between organisational and occupational professionalism, the nurses develop strategies to deal with their contradictory demands.
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| 2. |
- Howcroft, Debra, et al.
(author)
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Gender matters in the global outsourcing of service work
- 2008
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In: New technology, work and employment. - 0268-1072 .- 1468-005X. ; 23:1-2, s. 44-60
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Journal article (peer-reviewed)abstract
- This paper provides a gendered analysis of the outsourcing of service work to developing economies taking, as illustration, call centres, shared service centres and the general ICT sector. The paper challenges the suggestion that changes in global capitalism, facilitated by ICT-enabled employment, offer new opportunities that benefit women, and suggests a degree of caution is needed before assuming a reduction of gender inequalities.
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