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- Göbel, Hannes, et al.
(författare)
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IT Service Management : Core Processes Aligning Business and IT
- 2014
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Ingår i: Business Information Systems Workshops. - Cham : W. Abramowicz and A. Kokkinaki (Eds.): BIS 2014 Workshops, LNBIP 183, pp. 145–155, 2014. - 9783319114590 - 9783319114606 ; , s. 145-155
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Konferensbidrag (refereegranskat)abstract
- The problem we address is that researchers have insufficiently investigated the processes and nuances of Business and IT alignment. One attempt to tackle Business and IT alignment in a process-oriented way is to adopt the concept of IT Service Management (ITSM). However, identified challenges entails that ITSM is hard to define and that existing ITSM frameworks sometimes are considered as overly complex containing an extensive process scope, making it costly and hard to implement. The purpose of this workshop paper is to understand in what way are ITSM core processes supporting business and IT alignment? Our qualitative research approach embraced a two-phase method based on empirical studies where identified core processes were mapped using the Strategic Alignment Model. The result shows that the core of ITSM consists of five processes and that these processes somewhat constitute the bridges and interfaces that aligns Business and IT.
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| 2. |
- Söderström, Eva, et al.
(författare)
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Combining work process models to identify training needs in the prehospital care process
- 2014
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Ingår i: Perspectives in Business Informatics Research. - Cham : Springer. - 9783319113692 - 9783319113708 ; , s. 375-389
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Konferensbidrag (refereegranskat)abstract
- The prehospital process is complex and covers a wide range of locations, healthcare personnel, technologies and competences. Enabling high quality holistic training is hence a challenge. Process models are efficient tools for representing reality, but no single modeling approach can cover the complexity of prehospital care. In our research, we have investigated the possibility to combine various process modeling techniques in order to identify training components and as many perspectives of the prehospital process as possible. Results show that combining different approaches and adapting them based on the need at hand is a successful strategy for enabling an of the prehospital care process from multiple perspectives, including identification of holistic, realistic and engaging training components. Future work can utilize our results to build training scenarios that can be implemented in training using for example simulation.
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