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- Bäckström, Ingela, 1963-, et al.
(författare)
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A health‐related quality management approach to evaluating health promotion activities
- 2012
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Ingår i: International Journal of Quality and Service Sciences. - : Emerald. - 1756-669X .- 1756-6703. ; 4:1, s. 76-85
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to describe health promotion activities accomplished within a project and to measure the conditions for sustainable health within the case organizations. Also, the purpose is to test a previously developed measurement approach, which measures health-related quality management.Design/methodology/approach – A health promotion project currently being carried out at eight Swedish elementary schools has been studied. In earlier research a measurement approach was developed to measure health-related quality management. The approach was handed out to the co-workers at the eight different schools in the initial stage of the project. The leaders at the schools were informed of the results of their own school and the mean value of all the eight schools. The consistency and reliability of the statements within the approach was tested.Findings – A description of health promotion activities accomplished and planned within the project can be found. The results from the measurement of the health-related quality management in the eight schools are presented, together with the mean score of all schools. The test of the measurement approach is presented and discussed.Originality/value – A description of health promotion activities can help managers and project leaders to plan and carry out valuable health promotion activities in their striving for both sustainable health among the co-workers and efficient organizations. This measurement approach can help managers and project leaders to measure the effects of the health promotion activities
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- Bäckström, Ingela, et al.
(författare)
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Are successful organizations working accordingly to what co-workers require for being healthy?
- 2011
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Ingår i: 14th QMOD conference on Quality and Service Sciences ICQSS 2011. ; , s. 1-14 pdf
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Konferensbidrag (refereegranskat)abstract
- The purpose of this paper was to compare methodologies from successful organisations with underlying dimensions of the value 'Leadership Commitment' and the value 'Participation of Everybody. The purpose was also to identify similarities and differences between these methodologies and the underlying dimensions.Methodology The analysis emerged from the results of several recently conducted case studies: descriptions of methodologies used by successful organizations and underlying dimensions elaborated from the value ‘Leadership Commitment’ and from the value ‘Participation of Everybody’. The identified methodologies were then analyzed in relation to the description of the underlying dimensions required by the co-workers with the intention of comparing them and identifying similarities and differences.FindingsThe results show that the underlying dimensions required by the co-workers to remain healthy are also present as methodologies in the successful organizations except the underlying dimension ‘Continuity’. The dimensions correspond with the methodologies which confirm that working with them is very important for managers when striving to encourage healthy co-workers and to create efficient organizations. The analysis also shows that the successful organizations are using methodologies not present in the underlying dimensions. These methodologies include mutual respect, customer focus, continuous improvements, a holistic view and awareness recruitment.Research LimitationThe result is based on two case studies conducted in Swedish organizations.Value of paperThe results can be of value for managers striving to improve the health of co-workers and create more efficient organizations.
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| 4. |
- Bäckström, Ingela, 1963-, et al.
(författare)
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Change of the Quality Management culture through health-promotion activities?
- 2014
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Ingår i: Total Quality Management and Business Excellence. - London : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 25:11-12, s. 1236-1246
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Tidskriftsartikel (refereegranskat)abstract
- There is great demand for workplace health-promotion programmes that improve co-worker health and provide a return on investment, which is due to the continuous escalation of care costs and the prioritisation of co-worker health by businesses. Early research found that organisations that have achieved good co-worker health with low sickness absence through their conscious and well-structured work were also working according to Quality Management. Health-promotion interventions are possible in every organisation, but before starting a health-promotion programme it is necessary to analyse the organisation and especially its culture. The purpose of this paper is to measure in what way health-promoting activities influence the Quality Management culture, particularly the health-related values 'Leadership commitment' and 'Participation of everybody'. A comparison between the Quality Management culture before starting a health-promotion project and the results a year later is presented. The results show that health-promotion activities do not affect the Quality Management culture, at least not from a year perspective. On the other hand, the results show that health-promotion activities can affect co-workers' perception of their health. © 2014 © 2014 Taylor & Francis.
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- Lagrosen, Stefan, 1960-, et al.
(författare)
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A dive into the depths of quality management
- 2006
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Ingår i: European Business Review. - : Emerald. - 0955-534X .- 1758-7107. ; 18:2, s. 84-96
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Tidskriftsartikel (refereegranskat)abstract
- Purpose - The purpose of this paper is to study the fundamentals of quality management, to examine the deeper layers of quality management and propose a tentative framework of its profound foundations. Design/methodology/approach - The paper is conceptual, reviewing the quality management literature and connecting it with contributions from service management, organisational consciousness studies and eastern philosophy. Findings - A model of quality management consisting of the levels of techniques, models and values has been the starting point. From this basis, an elaborated framework of the foundations of quality management, including different aspects of the values, functions and activity elements, has been developed. Originality/value - Current approaches to quality management might be too superficial, which could be the cause of many implementation failures. In this paper, a deeper understanding is sought. A novel framework has been proposed that can provide a basis for further research into the profound nature of quality management. Further, implications that should be useful for managers are discussed. © Emerald Group Publishing Limited.
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| 6. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Exploring service quality in the health and fitness industry
- 2007
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Ingår i: Managing Service Quality. - : Emerald Group Publishing Limited. - 0960-4529 .- 1758-8030. ; 17:1, s. 41-53
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of the paper is to discover quality dimensions for the health‐and‐fitness industry and to examine the salient aspects of the quality‐management practices of organisations in this industry.Design/methodology/approach – The research in this paper uses a grounded‐theory approach to a multiple case study of 15 companies in the Swedish health‐and‐fitness industry. Qualitative methods in the form of in‐depth interviews and observation are utilised for data collection.Findings – The paper finds that a framework for fitness quality management is developed and presented. The quality dimensions are found to be “pleasure”, “mental change”, and “physical change”. The main enablers are defined as “relational competence” and “technical competence”. Other indirect enablers are also identified and described.Research limitations/implications – The paper shows that because the framework is based on qualitative data collection, the relationships are not quantified. This could be an objective of further research.Practical implications – The framework presented in this paper is useful for managers of fitness companies when designing and managing their activities.Originality/value – The paper presents a novel framework of the salient features of quality in fitness services – an industry that has received little scholarly attention in the past. This research also contributes to the general understanding of service quality, and demonstrates the usefulness of inductive qualitative methodology in this regard.
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| 7. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Health Leadership in the Wellness Industry
- 2015
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Ingår i: Complete proceedings of the 3rd International Conference on Management Leadership and Governance ICMLG 2015 Auckland, New Zealand.. - Reading : Academic Conferences and Publishing International Limited. - 9781910309858 ; , s. 167-174
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)
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| 10. |
- Lagrosen, Stefan, 1960-, et al.
(författare)
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Quality and health in a learning organisation
- 2009
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Ingår i: Proceedings of the 12th International QMOD Conference in Verona, 27-30 August 2009. - Verona. - 9788890432705
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Konferensbidrag (refereegranskat)abstract
- Purpose The purpose of this study is to shed light upon the connections between quality management, employee health and organisational learning. As we wanted to focus on the learning aspect, we chose to carry out the study in organisations for which learning and knowledge is the main activity. Therefore, the school sector was considered a suitable object for study. Methodology/approach The study is based on a quantitative survey using a structured questionnaire. Items measuring health status and prominent values of quality management developed from previous research were included in the questionnaire. The teachers in a random sample of 20 schools in the province of Västra Götaland in south-western Sweden received the questionnaires. The number of completed and returned questionnaires was 229. The items were checked for reliability with Cronbach’s Alpha tests and the correlation was measured with Pearson’s correlation test. Findings The Conbach’s Alpha tests showed that the reliability of all the indices measured was sufficient. Moreover, correlations were found between all the indices of quality management values and the health index. This indicates that the health status of the school employees is related to the level of adoption of the studied quality management values. In order to ground the findings in a relevant theoretical setting they were related to the theories of organisational learning. A framework depicting the findings from an organisational learning perspective has been developed. Research limitation/implications The findings of this research strengthen the knowledge of the connections between quality management and health. The framework combining health implications of quality management with organisational learning constitutes a useful vantage point for further research. As health promotion is closely related to pedagogical issues, this should be a promising area for future research. The study was carried out in Sweden and the possibilities for generalising the findings to other countries are not certain. In addition, the relevance of the study for other organisations than schools remains unproven. Accordingly, more research in this direction in other countries and different sectors should be welcome Originality/Value of paper Previous research has indicated links between quality management values and employee health. However, this has mainly been studied in an industrial manufacturing setting and no studies have been directed towards the school sector. Consequently, the findings of this research study are valuable for the general understanding of the relationship between quality management and health. Furthermore, the connections to organisational learning represent a novel approach which could build bridges between quality management and health promotion leading to a more holistic understanding of quality and health in organisations. For managers, the findings are useful as guiding lights in their quests towards higher quality and better employee health.
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