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Träfflista för sökning "LAR1:kau srt2:(2010-2014);pers:(Edvardsson Bo 1952)"

Search: LAR1:kau > (2010-2014) > Edvardsson Bo 1952

  • Result 1-10 of 46
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1.
  • Durrande-Moreau, Agnés, et al. (author)
  • What drives customer value in composed service systems? The case of mountain resorts
  • 2012
  • In: Marketing, Strategy, Economics, Operations and Human Resources.
  • Conference paper (peer-reviewed)abstract
    • This paper focuses on composed service systems (CSS), when a macro-entity - such as resorts, malls or universities - offers a range of services provided by several businesses. The aim is to understand how customers create value and combine their own resources with the resources offered by providers. A qualitative study was conducted in the context of mountain resorts during the summer season, tourists were interviewed during their stay. The analysis identifies three main categories of value drivers: activities, interactions and others. The analysis also reveals that tourists appreciate business-organised activities (restaurant, sport club…) as well as self-organised activities (picnic, hiking …). They combine their own resources with the ones of the various providers and of the resort (nature, walking paths …). The paper contributes to a new empirically based conceptualisation of customers’ resource integration and value co-creation. We emphasize value drivers in the continuum provider-defined/customer-defined value co-creation processes and what this requires in terms of design of a supporting CSS. The conclusion argues that the findings can apply to any CSS and pave the way for service innovation.
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  • Edvardsson, Bo, 1952-, et al. (author)
  • Customer integration within service development : A review of methods and an analysis of insitu and exsitu contributions
  • 2012
  • In: Technovation. - : Elsevier BV. - 0166-4972 .- 1879-2383. ; 32:7-8, s. 419-429
  • Journal article (peer-reviewed)abstract
    • This article aims to contribute to a better understanding of how to integrate customerswithinservicedevelopment by assessing different methods of obtaining use information. The article reviews and classifies methods for customerintegration and it also presents a new framework that suggests four modes of customerintegration in which data is classified either as insitu (data captured in a customer's use situation) or exsitu (data captured outside the use situation) and as either incontext or excontext. Context is defined as a resource constellation that is available for customers to enable value co-creation. Accordingly, incontext refers to methods in which the customer is in the actual use context and has access to various resources, while excontext refers to a situation in which the customer is outside the use context and, therefore, has no direct access to the resources.
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  • Edvardsson, Bo, 1952-, et al. (author)
  • Institutional logics matter when coordinating resource integration
  • 2014
  • In: Marketing Theory. - : Sage Publications. - 1470-5931 .- 1741-301X. ; 14:3, s. 291-309
  • Journal article (peer-reviewed)abstract
    • Resource integration has become an important concept in marketing literature. However, little is known about the systemic nature of resource integration and the ways the activities of resource integrators are coordinated and adjusted to each other. Therefore, we claim that institutions are the coordinating link that have impact on value cocreation efforts and are the reference base for customers’ value assessment. When conceptualizing the systemic nature of resource integration, we include the regulative, normative, and cognitive institutions and institutional logics. This article provides a framework and a structure for identifying and analyzing the influence of institutional logics on resource integration in service systems.                  
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  • Result 1-10 of 46
Type of publication
journal article (20)
conference paper (19)
book chapter (6)
reports (1)
Type of content
peer-reviewed (42)
other academic/artistic (4)
Author/Editor
Edvardsson, Bo, ... (46)Undo refine
Tronvoll, Bård, 1964 ... (12)
Enquist, Bo, 1950- (7)
Sebhatu, Samuel Petr ... (3)
Åkesson, Maria, 1979 ... (3)
Pareigis, Jörg, 1977 ... (3)
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Witell, Lars, 1972- (2)
Kristensson, Per, 19 ... (2)
Windahl, Charlotta, ... (2)
Sundström, Erik, 196 ... (2)
Meiren, Thomas (2)
Magnusson, Peter R, ... (2)
Paiola, M (2)
Löfgren, Martin, 197 ... (1)
Ding, Y. (1)
Kowalkowski, Christi ... (1)
Svensson, Göran, 196 ... (1)
Edvinsson, Leif (1)
Vargo, Stephen L. (1)
Olsson, Lars E (1)
Skålén, Per, 1972- (1)
Gustafsson, Anders, ... (1)
Holmlid, Stefan (1)
Gebauer, Heiko (1)
Witell, Lars (1)
Gruber, Thorsten (1)
Kleinaltenkamp, Mich ... (1)
Magnusson, Peter, 19 ... (1)
Friman, Margareta (1)
Brown, Stephen W. (1)
Grönroos, Christian (1)
Ravald, Annika (1)
Nyström, Harry (1)
Durrande-Moreau, Agn ... (1)
Kreziak, Dominique (1)
Frochot, Isabelle (1)
Echeverri, Per, 1958 ... (1)
Strandvik, Tore (1)
Schäffer, Adrienne (1)
Edvardsson, Patrik (1)
Ng, G (1)
Zhi Min, C (1)
Firth, R (1)
Kleinaltenkamp, M (1)
McHugh, P (1)
Watts, J (1)
McHugh, Patricia (1)
Voima, Paivi (1)
Schäfer, Adrienne (1)
Gebauer, H (1)
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University
Karlstad University (46)
Örebro University (3)
University of Gothenburg (1)
Halmstad University (1)
Linköping University (1)
University College of Arts, Crafts and Design (1)
Language
English (45)
Swedish (1)
Research subject (UKÄ/SCB)
Social Sciences (43)
Engineering and Technology (1)
Humanities (1)

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