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- Eriksson, Erik, 1977, et al.
(författare)
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Beyond sickcare: Collaborative value creation emphasizing health in healthcare
- 2018
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Ingår i: 2018 Annual IRSPM Conference.
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Konferensbidrag (refereegranskat)abstract
- The public service logic (PSL) offers an alternative to the predominant intra-organizational and ‘productionesque’ model of value creation. While the inter-organizational and networked nature of value creation is acknowledged in PSL, the value propositions that organizations offer to public service users remains poorly understood. This article seeks to contribute to an enhanced conceptual understanding of PSL, at the same addressing a paramount challenge to many countries: An increasing number of elderly patients with multiple and chronic diseases. Rather than offering separate propositions, public service organizations should increasingly collaborate to offer coordinated propositions that better address the users’ broader life situations.
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| 3. |
- Eriksson, Erik, 1977-, et al.
(författare)
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Collaborative Public Management : Coordinated Value Propositions among Public Service Organisations
- 2020
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Ingår i: Public Management Review. - : Taylor & Francis. - 1471-9037 .- 1471-9045. ; 22:6, s. 791-812
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Tidskriftsartikel (refereegranskat)abstract
- Drawing from collaborative public management, this article seeks to contribute topublic service logic by focusing on what precedes the public service user’s realizationof value: the value proposition. A new care model for elderly people with multiplechronic diseases shows that coordinators with an inter-organizational mission, ver-tical and horizontal supporting structures, trust established through relationships,and recognition of service systems’embeddedness in social systems are pivotal forthe ability of public service organizations to develop coordinated value propositions.The contribution to policy and practice is an increased understanding of a coherent,rather than fragmented, welfare system for users/citizens.
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| 4. |
- Eriksson, Erik, 1977, et al.
(författare)
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Post-New Public Management in Public Healthcare: Recycled, Hybridized, Paradigmatic?
- 2019
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Ingår i: British Academy of Management (BAM) 2019 Conference. - : British Academy of Management.
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Konferensbidrag (refereegranskat)abstract
- New Public Management (NPM) is increasingly used pejoratively and claimed unfit for the complex challenges in contemporary societies, for example aging population structures and, as a result, increased number of cancer patients. Consequently, post-NPM gains increased attention. Drawing from a longitudinal case in Swedish cancer care, the present article seeks to pinpoint post-NPM in public healthcare practice. It is revealed that some post-NPM aspects are recycled by combining traditional public administration (pre-NPM) and NPM aspects: the former’s re-professionalisation is combined with the latter’s foci on performance measures, decentralisation, and accountability. Other post-NPM aspects are hybridizing typical NPM aspects with new (post-NPM) aspects: for instance, customer-focus is taken further to include the patient’s active participation in co-designing services, and standardization is reinterpreted to concern meeting-places rather than efficiency. Yet other aspects are replacing NPM shortcomings: for instance, trust is replacing control, and a systems approach is replacing the intra-organisational focus
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| 5. |
- Eriksson, Erik, 1977, et al.
(författare)
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Value Propositions in Public Collaborations : Regaining Organizational Focus Through Value Configurations
- 2022
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Ingår i: British Journal of Management. - : John Wiley & Sons. - 1045-3172 .- 1467-8551. ; 33:4, s. 2070-2085
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Tidskriftsartikel (refereegranskat)abstract
- There is consensus that complex problems of contemporary society call for public service collaborations. So-called public service logic (PSL) focuses on joint value creation among a multiplicity of actors in service ecosystems. Despite recognizing various actors, this logic is essentially user-centric, with the service user being the one realizing the value. Consequently, single and collaborating organizations cannot deliver value, only potential value, or so-called value propositions. The elusive public service logic takes a network value conguration for granted and as a starting point. Drawing from two cases in Swedish healthcare, this paper argues that two other value congurations (chain and shop) are also relevant for understanding the development of value propositions – and that these may be related to both intra- and inter-organizational processes. Theoretically, we conclude that just like public service logic, other collaborative public management theories need to recognize the importance of a multiplicity of value congurations and that these are often related to both intra- and inter-organizational processes. We conclude that managers should not adopt the latest network trends without first reflecting on the relevance of existing internal processes.
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| 7. |
- Gadolin, Christian, et al.
(författare)
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’Patient Ping-Pong’: Creating value through resource integration
- 2018
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Patients with severe symptoms without established cause are from many perspectives reason for concern. The ever increasing specialization of medicine and the predominant principle to organize the delivery of care through standardized pathways, often cause these patients to seek and attain care from multiple healthcare providers before correct diagnosis is provided. This ‘patient ping-pong’ is, of course, often triggering distress for the patient as well as delaying proper medical treatment and hence the probability of positive treatment outcomes. However, it is plausible to further assume that this mechanism may expedite negative effects at both the organizational level, meaning that it negatively affects the organization (e.g., increasing cost for care), as well as for the professional healthcare employees (e.g., feeling burdened by the inability to help the patient). In this paper a qualitative multiple case study of a Swedish pilot project, where staff and resources were gather ‘around’ patients with severe diffuse symptoms/cancer suspicion in order to facilitate swift diagnosis, is presented and discussed in order to explore the potential value such organizing may generate. The empirical data suggest that the resource integration studied, in these care ‘shops’, creates value for three separated yet entangled actors. The patients articulate satisfaction with the care and attention provided, the professionals experience an increased job satisfaction and attainment of professional skills, while the healthcare organizations reap benefits associated with a decreased necessity of activity coordination of distinct care providers. As such, this paper argue that futural organizational design choices must not perceived the value chain as the only value configuration model viable in healthcare – if the sector is successfully going to tackle the challenge of an increased demand for high quality care combined with decreased availability of resources.
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| 8. |
- Gadolin, Christian, 1987-, et al.
(författare)
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Providing healthcare through “value shops” : impact on professional fulfilment for physicians and nurses
- 2020
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Ingår i: International Journal of Health Governance. - : Emerald Group Publishing Limited. - 2059-4631 .- 2059-464X. ; 25:2, s. 127-136
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Tidskriftsartikel (refereegranskat)abstract
- Purpose: The purpose of this paper is to empirically explore and demonstrate the ability of healthcare professionals to attain professional fulfilment when providing healthcare inspired by “value shops”. Design/methodology/approach: A qualitative case study incorporating interviews and observations was conducted. Findings: The empirical data suggest that the professional fulfilment of both physicians and nurses is facilitated when care is organized through “value shops”. Both groups of professionals state that they are able to return to their “professional core”. Originality/value: The beneficial outcomes of organizing healthcare inspired by the “value shop” have previously been explored in terms of efficiency and quality. However, the professional fulfilment of healthcare professionals when providing such care has not been explicitly addressed. Professional fulfilment is vital in order to safeguard high-quality care, as well as healthcare professionals' involvement and engagement in implementing quality improvements. This paper highlights the fact that care provision inspired by the “value shop” may facilitate professional fulfilment, which further strengthens the potential positive outcomes of the “value shop” when utilized in a healthcare setting.
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