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- Agarwal, Girish Kumar, et al.
(författare)
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Value Changes during Service Delivery
- 2021
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Ingår i: 2021 IEEE International Conference on Engineering, Technology and Innovation (ICE/ITMC). - : Institute of Electrical and Electronics Engineers (IEEE).
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Konferensbidrag (refereegranskat)abstract
- Most industries are shifting from product-orientedbusiness models towards services to step up the value chain andengage in long-term relationships with their customersthroughout the service lifecycle. Digital technologies arecontributing to servitization in many ways by creating andenabling capabilities like connectivity, IoT, data generation andassessment, etc., for new value generation, distribution, andcapture. Because value is subjective, dynamic, and changes duringthe service lifecycle, service providers need to examine closely thevalue perceptions of customers to constantly provide better valueand remain relevant with the competition. Through a consumersurvey and a longitudinal study of thirteen customers, this paperuses qualitative and quantitative assessment to identify the valuedimensions that play a major role for customers being onboardedon a digital enabled service, and also highlights how customervalue dimensions change over the course of the service lifecycle.One important finding is that change in customer value perceptiondoes not follow a pattern and is highly individual and personal.This opens a discussion regarding the need for hyperpersonalizationin successful servitization, and the role of digitaltechnologies towards the same.
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- Ahmed, Mobyen Uddin, Dr, 1976-, et al.
(författare)
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Dilemmas in designing e-learning experiences for professionals
- 2021
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Ingår i: Proceedings of the European Conference on e-Learning, ECEL. ; , s. 10-17
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Konferensbidrag (refereegranskat)abstract
- The aims of this research are to enhance industry-university collaboration and to design learning experiences connecting the research front to practitioners. We present an empirical study with a qualitative approach involving teachers who gathered data from newly developed advanced level courses in artificial intelligence, energy, environmental, and systems engineering. The study is part of FutureE, an academic development project over 3 years involving 12 courses. The project, as well as this study, is part of a cross-disciplinary collaboration effort. Empirical data comes from course evaluations, course analysis, teacher workshops, and semi-structured interviews with selected students, who are also professionals. This paper will discuss course design and course implementation by presenting dilemmas and paradoxes. Flexibility is key for the completion of studies while working. Academia needs to develop new ways to offer flexible education for students from a professional context, but still fulfil high quality standards and regulations as an academic institution. Student-to-student interactions are often suggested as necessary for qualified learning, and students support this idea but will often not commit to it during courses. Other dilemmas are micro-sized learning versus vast knowledge, flexibility versus deadlines as motivating factors, and feedback hunger versus hesitation to share work. Furthermore, we present the challenges of providing equivalent online experience to practical in-person labs. On a structural level, dilemmas appear in the communication between university management and teachers. These dilemmas are often the result of a culture designed for traditional campus education. We suggest a user-oriented approach to solve these dilemmas, which involves changes in teacher roles, culture, and processes. The findings will be relevant for teachers designing and running courses aiming to attract professionals. They will also be relevant for university management, building a strategy for lifelong e-learning based on co-creation with industry.
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- Andersson, Tobias, 1973-, et al.
(författare)
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Optimal planning of public safety resources in Sweden
- 2006
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Ingår i: EURO XXI: 21st European Conference on Operational Research,2006.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- In this presentation, the similarities and differences between different public safety resources are discussed, concentrating on ambulance services and fire and rescue services. To provide some background for the discussion, two projects focusing on the construction of decision support tools for emergency services decision makers are described; OPAL - Optimized ambulance logistics and OPERA - Optimized and effective rescue resource allocation.
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| 7. |
- Axelsson, Anders, et al.
(författare)
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”Alla vägar bär till Rom” eller ”Får man göra hur man vill”
- 2006
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Ingår i: [Host publication title missing].
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Konferensbidrag (refereegranskat)abstract
- Projektet hade som mål att introducera ett simuleringsprogram redan i andra årskursen. Initiativet kom ursprungligen från utbildningsnämnden för Bioteknik och Kemiteknik, som startade ett antal beräkningsteknikprojekt för att stärka teknologerna färdigheter i beräkningsteknik. Projektet genomfördes av 11 frivilliga (av 108) ”testpiloter” i kursen Transportprocesser. Vi ersatte ett av de tre beräkningsprojekten, som normalt ingår i kursen, med ett Femlab-projekt (numera Comsol Multiphysics). Med detta kan man simulera tämligen avancerade strömningsförlopp. Projektet var mycket lyckosamt. De som gjorde detta projekt uppnådde samma insikt i strömningslära som övriga men på ett helt annat sätt – och dessutom genom att jobba helt på egen hand. Resultatet visar också att användningen av ”learning outcomes” eller ”läranderesultat”, som ett sätt att formulera kursmål, faktiskt kan innebära att vi kan se fler möjligheter att genomföra kurser på.
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| 8. |
- Axelsson, B., et al.
(författare)
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Lateral forces in wood cutting
- 1991
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Ingår i: Proceedings of the Tenth International Wood Machining Seminar : Oktober 21 - 23, 1991. - : University of California at Berkeley.
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Konferensbidrag (refereegranskat)
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