| 1. |
|
|
| 2. |
- Axelsson, Karin, 1968-, et al.
(författare)
-
Communication Analysis of Public Forms : Discovering Multi-functional Purposes in Citizen and Government Communication
- 2007
-
Ingår i: International Journal of Public Information Systems. - Sundsvall : MidSweden University. - 1653-4360. ; :3, s. 161-181
-
Tidskriftsartikel (refereegranskat)abstract
- This paper adopts a communication perspective on forms in public e-services. This perspective emphasizes that the main purpose of such forms is to facilitate communication between citizens and government agencies. The form is perceived as a tool for performing communicative actions. A communication analysis (CA) method, originally developed for systems requirements engineering, is applied on a public form; i.e. the medical certificate used in connection with a citizen’s application for a provisional driving license in Sweden. The CA method consists of a set of questions related tothree communicative categories; conditions, actions, and consequences. The CA method is used in order to explore the communicative roles of forms in public e-services. As a result of the communication analysis four multi-functional purposes of citizen and government agency communication are discovered. These purposes contribute to the understanding and evaluation of forms in public e-services. The communicative roles, and their multi-functional purposes, are important design features to focus in the development of e-services and electronic forms. Besides these findings, another outcomeis that the CA method has been tested in an e-government context. The communication perspective, as well as the CA method, contribute with useful insights in this context.
|
|
| 3. |
|
|
| 4. |
|
|
| 5. |
|
|
| 6. |
- Persson, Anders, 1978-, et al.
(författare)
-
e-Government challenges : Exploring inter-organisational aspects of e-service development
- 2006
-
Ingår i: Proceedings of the Fourteenth European Conference on Information Systems, ECIS 2006, Göteborg, Sweden, 2006. - Göteborg : University of Gothenburg. - 9163198940 ; , s. 1419-1430
-
Konferensbidrag (refereegranskat)abstract
- In this paper we are applying inter-organizational concepts from the industrial/business network approach on empirical findings from an e-government case, in order to describe and better understand challenges in one-stop government e-service development. We analyze our case by using concepts that characterize an inter-organizational relationship in terms of its level of continuity, complexity, symmetry, informality, and its dimensions (links, bonds, and ties). The purpose of the paper is to explore how these theoretical concepts can help us focus on certain aspects of e-service development challenges. The empirical findings are collected within an on-going action research project for e-service development in the public sector in Sweden. The aim of the project is to develop one-stop government e-services for driver’s license matters as well as a web-based portal where these e-services and information about the driver’s license process will be easily accessible. Our conclusions are that the theoretical concepts helped us reach further understanding of the empirical case. In the spirit of the network approach, we focused on the present situation and been able to give a rather detailed and fine-grained picture of the problems and challenges in this context.
|
|
