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- Bäckström, Ingela, 1963-, et al.
(författare)
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What values are included in Quality Culture? – A theoretical and practical collaboration
- 2016
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Ingår i: Building a Culture for Quality, Innovation and Sustainability.
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Konferensbidrag (refereegranskat)abstract
- Purpose - The purpose of this paper is to describe a collaboration between academia and practitioners where the aim was reach agreement on the Quality Culture content.Methodology/approach – A project with the aim to measure and develop Quality Culture started in 2015. The overall aim of the project was to create new knowledge and insights about 1) what quality culture is, 2) what quality culture consists of, 3) how quality culture can be measured and 4) how it can be developed. In this paper the work to meet the first and second aim and the results of that work are presented.Findings – A framework for quality culture consisting of supportive and obstructive behaviours developed in collaboration between academia and practitioners. The paper includes a description of how practitioners and researchers can work together to develop a shared set of values.
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- Cronemyr, Peter, 1963-, et al.
(författare)
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A Tool For Measuring Quality Culture
- 2016
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Ingår i: 19th QMOD Proceedings: International Conference on Quality and Service Sciences. - : Lund University Library Press. ; , s. 1272-1285
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Konferensbidrag (refereegranskat)abstract
- Today’s organizations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality. It is important to design a measurement tool that corresponds to the initiatives taken when a new management implementation such as adopting quality values is carried out. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply Quality Management and Lean within organizations, thus it appears central to measure these values. However, the measuring of values and organizational culture, e.g. the soft side, seems to be missing within both concepts. The managers have great influence on what culture will be predominant in an organization, and how they act and behave affects the attitudes and behaviours of the co-workers within the organization. Therefore, there is a need for a tool that measures not only quality values, but also behaviours that support or obstruct a quality culture. Furthermore, it is of interest how the employees rank both the performance and the importance of quality values and behaviours. The tool should not be a ‘certification’ but rather a diagnostic tool for continuous improvement.
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- Cronemyr, Peter, et al.
(författare)
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Quality culture deployment : using behaviours to explain, diagnose and improve a quality culture
- 2017
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Ingår i: International Journal of Quality and Service Sciences. - 1756-669X .- 1756-6703. ; 9:3/4, s. 498-518
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – Today’s organizations face the challenge of measuring the right things and then using those measurements as a starting point to work with improved quality. The failure to generate a shared value base is pointed out as one main cause for the inability to effectively apply Quality Management and Lean within organizations, thus it appears central to measure these values. However, the measuring of values and behaviours, seems to be missing within both concepts. Therefore, there is a need for a tool that measures not only quality values, but also behaviours that support or obstruct a quality culture. The purpose of this paper is to describe how a measuring tool which measures Quality Culture can be designed and structured. Methodology/approach – A project with the aim to measure and develop Quality Culture started in 2015 by three Swedish universities/institutes and seven organizations. During several workshops quality values and supportive and obstructive behaviours were developed and described. This resulted in a survey where employees of the participating organizations ranked performance and importance of the described behaviours. The results were presented and discussed in a fourth workshop. Findings – A framework of behaviours and a measurement tool for a Quality Culture are presented in this paper. Originality/value – The framework of behaviours, supporting or obstructing a Quality Culture, is original and may be very useful to diagnose and develop a Quality Culture.
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