| 1. |
- Aggestam, Lena, et al.
(författare)
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Evaluation criteria to increase information quality in electronic knowledge repositories
- 2008
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Ingår i: Proceedings of the 16th European Conference on Information Systems (ECIS). - : Association for Information Systems. - 9780955315923 ; , s. 1814-1825
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Konferensbidrag (refereegranskat)abstract
- Knowledge forms an important asset in modern organisations. In order to gain and sustain competitive advantage knowledge has to be managed. One aspect of this is to use Electronic Knowledge Repositories (EKRs) in order to enhance knowledge sharing, reuse and learning. The success of an EKR is dependent on the quality of its content. For knowledge to be stored in an EKR, it has to be captured. One crucial part of the capture process is to evaluate whether the identified knowledge should be incorporated in the EKR or not. Therefore, to increase information quality in an EKR, the evaluation stage of the capture process must be successfully performed. This paper characterizes Critical Success Factors (CSF) for knowledge evaluation and presents six evaluation criteria to guide the evaluation stage in order to increase information quality in EKR:s. In particular we highlight the importance of performing evaluation addressing correctness, relevance, protection and redundancy.
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| 2. |
- Aggestam, Lena, et al.
(författare)
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Strategic Knowledge Management Issues when Designing Knowledge Repositories
- 2007
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Ingår i: Proceedings of the 15th European Conference on Information Systems, ECIS 2007. - : Association for Information Systems. ; , s. 528-539
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Konferensbidrag (refereegranskat)abstract
- Knowledge forms an important asset in modern organisations. In order to gain and sustain competitive advantage knowledge has to be managed. One aspect of doing this is to build knowledge repositories. In this paper we extend the strategic knowledge management framework to betters suit the process of constructing knowledge repositories. The extended framework highlights, for example, the impact of organizational culture and the importance of distinguishing between the individual and organizational knowledge processes and relating them to each other. The application of the extended framework to analyze a case in the public health care sector revealed a number of important aspects in the preparation and implementation of a knowledge management project. In particular we highlight the importance of having a strategic vision and making the dual relationship between usage and design explicit when implementing a knowledge repository.
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| 3. |
- Aggestam, Lena, et al.
(författare)
-
Supporting Knowledge Evaluation to Increase Quality in Electronic Knowledge Repositories
- 2010
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Ingår i: International Journal of Knowledge Management. - : IGI Global. - 1548-0666 .- 1548-0658. ; 6:1, s. 23-43
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Tidskriftsartikel (refereegranskat)abstract
- Knowledge forms an important asset in modern organizations. In order to gain and sustain competitive advantage knowledge has to be managed. One aspect of this is to use Electronic Knowledge Repositories (EKR) to enhance knowledge sharing, reuse and learning. The success of an EKR is dependent on the quality of its content. For knowledge to be stored in an EKR, it has to be captured. One crucial part of the capture process is to evaluate whether the identified knowledge should be incorporated in the EKR or not. Therefore, to increase quality in an EKR, the evaluation stage of the capture process must be successfully carried out. Based on an interpretive field study and an extensive literature review, this paper identifies and characterizes Critical Success Factors (CSF) in the evaluation stage and presents guidance aiming to support implementation of the evaluation stage with the purpose to increase the quality of an EKR. In particular, the guidance supports the decision whether identified knowledge should be stored or not and it highlights the importance of performing evaluation addressing correctness, relevance, protection and redundancy. The characterization of the capture process contributes mainly to KM theory, and the guidance to KM practice.
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