| 1. |
- Habibipour, Abdolrasoul, 1979-, et al.
(author)
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A Taxonomy of Factors Influencing Drop-Out Behaviour in Living Lab Field Tests
- 2018
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In: Technology Innovation Management Review. - : Carleton University. - 1927-0321. ; , s. 5-21
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Journal article (peer-reviewed)abstract
- The concept of a “living lab” is a relatively new research area and phenomenon that facilitates user engagement in open innovation activities. Studies on living labs show that the users’ motivation to participate in a field test is higher at the beginning of the project than during the rest of the test, and that participants have a tendency to drop out before completing the assigned tasks. However, the literature still lacks theories describing the phenomenon of drop-out within the area of field tests in general and living lab field tests in particular. As the first step in constructing a theoretical discourse, the aims of this study are to present an empirically derived taxonomy for the various factors that influence drop-out behaviour; to provide a definition of “drop-out” in living lab field tests; and to understand the extent to which each of the identified items influence participant drop-out behaviour. To achieve these aims, we first extracted factors influencing drop-out behaviour in the field test from our previous studies on the topic, and then we validated the extracted results across 14 semi-structured interviews with experts in living lab field tests. Our findings show that identified reasons for dropping out can be grouped into three themes: innovation-related, process-related, and participant-related. Each theme consists of three categories with a total of 44 items. In this study, we also propose a unified definition of “drop-out” in living lab field tests.
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| 2. |
- Habibipour, Abdolrasoul, 1979-, et al.
(author)
-
Drop-out in living lab field test : analyzing consequences and some recommendations
- 2018
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In: Twenty-Sixth European Conference on Information Systems (ECIS2018), Portsmouth, UK, 2018.
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Conference paper (peer-reviewed)abstract
- Involving individual users in the process of information systems development is a key dimension of open innovation. Living Labs are socio-technical systems that facilitate information systems development by integrating technical, social and organizational structures and focusing on individuals, tasks, technologies and the interactions between different stakeholders. Testing digital innovations in real-life use context is one of the key components of Living Labs. The users’ motivations to participate in Living Lab field tests at the beginning of the project are usually higher than once the field tests are underway. However, there is a dearth of research on other issues related to participants’ drop-out in Living Lab field tests. This study contributes to the existing literature by investigating the consequences of drop-out in Living Lab field tests and providing recommendations that would facilitate prolonged user engagement. The paper also discusses some ethical considerations regarding involvement of participants within Living Lab field tests. In doing so, we interviewed fourteen Living Lab experts in two Living Labs in Sweden and Belgium. Based on these interviews, we propose a first set of consequences, recommendations and ethical considerations to take into account when setting up Living Lab field tests. Keywords: User
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| 3. |
- Habibipour, Abdolrasoul, 1979-, et al.
(author)
-
Drop-out in Living Lab Field Tests : A Contribution to the Definition and the Taxonomy
- 2017
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In: Research Day Conference proceedings 2017. - Krakow : ENoLL - European Network of Living Labs. - 9789082102772 ; , s. 7-20
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Conference paper (peer-reviewed)abstract
- Studies on living labs show that the users’ motivation to participate in a field test is higher at the beginning of the project than during the rest of the test, and that users tend to dropout before completing the assigned tasks. However, the literature still lacks theories describing the phenomenon of drop-out within the area of living lab field tests. As the first step of developing a theoretical discourse, the aim of this study is to present an empirically derived taxonomy for the various influential factors on drop-out behavior and to provide a definition for drop-out in living lab field tests. To achieve this goal, we first extracted factors influencing drop-out in the field test by conducting a short literature review on the topic, and then triangulated the factors across 14 semi-structured interviews with experts in living lab field tests. Our findings show that identified reasons for drop-out can be grouped in three categories: innovation-related, research-related and participant-related. Each category in turn, consists of three subcategories with a total of 45 items for drop-out in living lab field tests. In this study, we also explore different types of drop-out and propose a definition for drop-out in living lab field tests.
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| 4. |
- Habibipour, Abdolrasoul, 1979-, et al.
(author)
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Exploring Factors Influencing Participant Drop-Out Behavior in a Living Lab Environment
- 2017
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In: Scandinavian Conference on Information Systems. - Cham : Springer. - 9783319646947 - 9783319646954 ; , s. 28-40
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Conference paper (peer-reviewed)abstract
- The concept of “living lab” is a rather new phenomenon that facilitates user involvement in open innovation activities. The users’ motivations to contribute to the living lab activities at the beginning of the project are usually higher than once the activities are underway. However, the literature still lacks an understanding of what actions are necessary to reduce the likelihood of user drop-out throughout the user engagement process. This study aims to explore key factors that are influential on user drop-out in a living lab setting by engaging users to test an innovation during the pilot phase of the application’s development. The stability of the prototype, ease of use, privacy protection, flexibility of the prototype, effects of reminders, and timing issues are the key influential factors on user drop-out behavior. This paper summarizes the key lessons learned from the case study and points to avenues for future research.
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| 5. |
- Habibipour, Abdolrasoul, 1979-, et al.
(author)
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Towards a User Engagement Process Model in Open Innovation
- 2016
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In: The ISPIM Innovation Summit, Kuala Lumpur, Malaysia on 4-7 December 2016. - 9789522659316
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Conference paper (peer-reviewed)abstract
- Studies on open innovation have increasingly emphasized the role of individual users as collaborators in the innovation processes. Keeping users enthusiastically engaged throughout the information systems development (ISD) process for open innovation approaches is of crucial importance, specifically when the participation is voluntary. Although a few studies exist that have presented process models for user engagement, none of them are specifically based on the voluntary contribution of the users in an open environment, nor included the detailed attributes of the phenomenon of user drop-outs in their presented models. By combining the results of a comprehensive literature review and a qualitative case study of user engagement, this study aims to develop a user engagement process model that includes the variety of reasons for user drop-out, and then to present some practical guidelines that would facilitate prolonged user engagement in the ISD process in an open innovation environment.
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