| 1. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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A case study of real-world testing
- 2008
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Ingår i: MUM'08 Proceedings. - New York : ACM Digital Library. - 9781605581927 ; , s. 113-116
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Konferensbidrag (refereegranskat)abstract
- In this paper we present the results of a real-world test of a mobile application for public transportation, as well as lessons learnt by carrying out the test. By this we contribute with experience and accumulated knowledge to the area of mobile applications for public transportation and to the area of real-life testing. Through the test we learnt a number of lessons related to the application, related concepts, people's behavior in relation to public transportation, and last but not least in relation to our method.
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| 2. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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A Milieu for Innovation : Defining Living Labs
- 2009
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Ingår i: Stimulating recovery. - New York : ISPIM. - 9789522148643 - 9522148644 ; , s. 12-
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Konferensbidrag (refereegranskat)abstract
- A new trend of user involvement in open innovation processes has emerged. Concurring with this trend the Living Lab concept has been re-vitalized. This concept has attracted attention lately, but there exist no coherent view. In this paper we discuss and define the concept and propose five key components and five key principles for Living Labs based on experiences from over 30 development and research projects within two Living Labs, Botnia Living Lab and Halmstad Living Lab. The key components are: ICT & Infrastructure; Management; Partners & Users; Research; and Approach. The key principles are: Openness; Influence; Realism; Value; and Sustainability. Our proposed definition of a Living Lab is: A Living Lab is a user-centric innovation milieu built on every-day practice and research, with an approach that facilitates user influence in open and distributed innovation processes engaging all relevant partners in real-life contexts, aiming to create sustainable values.
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| 3. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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Concept design with a living lab approach
- 2009
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Ingår i: 2009 42nd Hawaii International Conference on System Sciences. - : IEEE Communications Society. - 9780769534503 ; , s. 1-10
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Konferensbidrag (refereegranskat)abstract
- Living Labs is a rather new research area and phenomena that introduces new ways of managing innovation processes. The underlying idea is that people's ideas, experiences, and knowledge, as well as their daily needs of support from products, services, or applications, should be the starting point in innovation. This paper illuminates experiences and accumulated knowledge to the area of concept design in an innovation process within a Living Lab. FormIT, a methodology developed for innovation processes within Living Labs is introduced through an illustration of how it has been utilised in a case. The experiences and the method are related to characteristics of Living Labs, and the paper closes with some concluding remarks in relation to concept design in a Living Lab.
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| 4. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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Creating social change in a municipality using a Total Quality Management approach
- 2009
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 20:12, s. 1375-1393
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Tidskriftsartikel (refereegranskat)abstract
- This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort made in Mansfield in the United Kingdom, although this paper describes the Jokkmokk part of the project. The evaluation was based on surveys and interviews analysed using Soft Systems Methodology. The analysis shows that most respondents thought that the project was successful in changing attitudes of the people of Jokkmokk and of creating valuable networks. The project also had an aim to create involvement of ordinary citizens and many activities were addressed to let citizens develop and generate ideas and participate in societal activities and decision making. The evaluation showed that the leaders and politicians of Jokkmokk were not ready for the used bottom-up approach. The analysis also underlines the importance of communicating the mission and goals of the project. We consider the achievements, due to the short duration of the project, substantial and both the positive and the negative outcomes present valuable lessons from a societal development perspective.
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| 5. |
- Bergvall-Kåreborn, Birgitta
(författare)
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Cultural and industrial values in change
- 2006
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Ingår i: International Journal of Knowledge, Culture and Change Management. - 1447-9524 .- 1447-9575. ; 6:4, s. 157-163
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Tidskriftsartikel (refereegranskat)abstract
- This article explores the potential of using a systems design methodology named Soft Systems Methodology (SSM) as a methodology for evaluation.
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| 6. |
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| 7. |
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| 8. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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Living lab : an open and citizen-centric approach for innovation
- 2009
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Ingår i: International Journal of Innovation and Regional Development. - 1753-0660 .- 1753-0679. ; 1:4, s. 356-370
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, we focus on a new research area, Living Lab that introduces new ways of managing innovation processes. A Living Lab can be viewed as both an innovation milieu and an innovation approach and the aim of this paper is to clarify these two perspectives, as well as to illustrate how they can enrich each other. This is done by presenting one Living Lab milieu, Botnia Living Lab and its key components; and one Living Lab approach, FormIT and its key principles. The presentation is done on two levels, one general level and one case specific level. The case focuses on involving citizens in the design of an e-service aimed to increase their influence in a municipality and its development. Through this, we learnt that the key components of a Living Lab constitutes important structures that enhance the process and as such the principles.
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| 9. |
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| 10. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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The elusive nature of user needs in existing information systems literature
- 2007
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Ingår i: Information Management in the Networked Economy - Issues and Solutions. - : International Business Information Management Association (IBIMA). - 9780975339374
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Konferensbidrag (refereegranskat)abstract
- In this paper, we present a new approach to facilitate the process of eliciting user needs in the information systems development context. Today is has become important to study users and their needs since products or services that contribute to fulfill an unsatisfied need have a high probability to succeed on the market. Hence, identifying and designing for user needs is imperative in innovation projects. We have identified two missing issues within the existing literature concerning user needs and systems development. Firstly, there are no consistent frameworks or categorizations of different types of needs, and secondly, there are no descriptions of how to proceed in the process of eliciting and analyzing user needs. Hence, the purpose of this paper is to present a theory of human motivation and behavior which we use as a framework to elicit and understand user needs. We have found different strengths with this framework such as the facilitation for the analyst to find divergent views of the same need and as well as needs that were solutions to another need. In addition, divergent views of the same need became obvious when we applied this framework. A drawback we have observed by using the framework is the possibility that a need is forced into a box, thereby risking missing its actual meaning.
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