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- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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Creating social change in a municipality using a Total Quality Management approach
- 2009
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 20:12, s. 1375-1393
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Tidskriftsartikel (refereegranskat)abstract
- This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort made in Mansfield in the United Kingdom, although this paper describes the Jokkmokk part of the project. The evaluation was based on surveys and interviews analysed using Soft Systems Methodology. The analysis shows that most respondents thought that the project was successful in changing attitudes of the people of Jokkmokk and of creating valuable networks. The project also had an aim to create involvement of ordinary citizens and many activities were addressed to let citizens develop and generate ideas and participate in societal activities and decision making. The evaluation showed that the leaders and politicians of Jokkmokk were not ready for the used bottom-up approach. The analysis also underlines the importance of communicating the mission and goals of the project. We consider the achievements, due to the short duration of the project, substantial and both the positive and the negative outcomes present valuable lessons from a societal development perspective.
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| 2. |
- Bergvall-Kåreborn, Birgitta
(författare)
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Cultural and industrial values in change
- 2006
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Ingår i: International Journal of Knowledge, Culture and Change Management. - 1447-9524 .- 1447-9575. ; 6:4, s. 157-163
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Tidskriftsartikel (refereegranskat)abstract
- This article explores the potential of using a systems design methodology named Soft Systems Methodology (SSM) as a methodology for evaluation.
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| 4. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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Living lab : an open and citizen-centric approach for innovation
- 2009
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Ingår i: International Journal of Innovation and Regional Development. - 1753-0660 .- 1753-0679. ; 1:4, s. 356-370
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, we focus on a new research area, Living Lab that introduces new ways of managing innovation processes. A Living Lab can be viewed as both an innovation milieu and an innovation approach and the aim of this paper is to clarify these two perspectives, as well as to illustrate how they can enrich each other. This is done by presenting one Living Lab milieu, Botnia Living Lab and its key components; and one Living Lab approach, FormIT and its key principles. The presentation is done on two levels, one general level and one case specific level. The case focuses on involving citizens in the design of an e-service aimed to increase their influence in a municipality and its development. Through this, we learnt that the key components of a Living Lab constitutes important structures that enhance the process and as such the principles.
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| 5. |
- Fernández, Walter, et al.
(författare)
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Using design as boundary spanner object in climate change mitigation projects
- 2009
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Ingår i: Australasian Journal of Information Systems. - : Australian Journal of Information Systems. - 1449-8618 .- 1326-2238. ; 16:2, s. 51-69
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Tidskriftsartikel (refereegranskat)abstract
- Climate change is a growing concern for society and the focus of numerous research initiatives across multiple fields of science. These initiatives often need to capitalize on the cross-specialized knowledge contributed by researchers from very different fields. The diversity of worldviews among key stakeholders requires an effective overall design strategy acting as a boundary spanner object. This study presents an account of the issues faced by a multidisciplinary research project and discusses the suitability of a design approach to help address issues such as equality, empowerment, autonomy, creativity, performance, reduction of innovation cycle times and also provide for the necessary balance between control, speediness and flexibility.
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| 6. |
- Meiland, Franka J., et al.
(författare)
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COGKNOW: Development of an ICT device to support people with dementia
- 2007
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Ingår i: Journal on Information Technology in Healthcare. - 1479-649X. ; 5:5, s. 324-334
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Tidskriftsartikel (refereegranskat)abstract
- Objective: To develop a successful user-validated cognitive prosthetic device with associated services to help persons with mild dementia.Setting: The ICT solution will be developed by a consortium of eleven institutes in eight countries in Europe. It will be tested and evaluated by users (persons with dementia and their carers) in 3 European cities - Amsterdam, Belfast and Luleå.Methods: To identify and analyse the needs of persons with dementia, workshops and interviews were conducted with Alzheimer patients suffering from mild dementia, and their carers in three European cities. A literature search was also performed to identify existing proven effective ICT solutions for persons with dementia.Results: The most important needs and the most preferred ICT solutions identified by participants were (i) Activity reminders e.g. for eating meals; (ii) Item locators; (iii) Picture dialling to keep in contact with family and friends; (iv) Support for pleasure activities; (v) Enhancement of feelings of safety. Conclusion: Based on the needs identified, a prototype solution will be built, tested and modified as an iterative process. The device will ultimately be evaluated to see if it can enhance feelings of autonomy and quality of life of persons with dementia.
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| 7. |
- Melander-Wikman, Anita, et al.
(författare)
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Improving health and safety for elderly people through an ethic-of-appreciation
- 2009
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Ingår i: The Journal of Nutrition, Health & Aging. - 1279-7707 .- 1760-4788. ; 13:6, Suppl. 1, s. S449-
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- IntroductionThis paper uses data from My Health @ Age (2008-2010), an EU, Northern Periphery funded project. Its aim is to offer the rapidly ageing population in the northern periphery regions of Europe, improved health, safety and well-being through the use of new services and new mobile ICT products. The project methodology is informed by the values and processes of Participatory Design, Form-IT and appreciative action research. The project's aim and its approach raise a fundamental ethical question, namely, ' In what ways do ICT solutions for improving the quality of life for older people (over 65 years) in the northern periphery regions, have an ethical dimension?MethodsOur developing ethical awareness uses data from focus group meetings and storyboarding activities conducted with a group of 20 elderly persons, with/with out functional limitations, in Norrbotten, Sweden. Using conversational analysis, thematic elucidation, semiotic and iconographic analysis, we present our efforts to do the 'right thing' and the 'best thing' to enhance the well-being of elderly people.ResultsThis paper illustrates ethical conflicts and dilemmas associated with trying to balance user needs ( e.g. elderly people, health care professionals) with technological (product) design requirements and commercial or market opportunities. Four ethical themes have emerged which, collectively, form an etic-of-appreciation. They are the need to clearly demonstrate an;* Ethic of respect: Where the lived experiences of older people are actively listened to.*Ethic of empowerment: Where older people feel they have a voice in descisions about their well-being.* Ethic of critique: Where power differentials that often constrain and marginalise older adults, are confronted.* Ethic of concern: Where ICT solutions enable older people to feel dignified and treated with kindness.ConclusionICT and ethics need to be creatively synthesised into an ethic-of-appreciation. This is imperative for projects based on participatory design principles.ReferencesGhaye, T., Melander Wikman, A., Kisare, M., Chambers, P., Bergmark, U., Kostenius, C. and Lillyman, S. (2008) Participatory and appreciative action and reflection (PAAR) - democratizing reflective practices. Reflective Practice, 9(4) 361-397Melander Wikman, A., Jansson, M. & Ghaye, T. (2006) Reflections on an appreciative approach to empowering elderly people in home healthcare. Reflective Practice, 7; 4:423-443
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