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- Cajander, Åsa, et al.
(författare)
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Evaluating Procurement, Usability and Off-the-Shelf Office Software
- 2007
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Ingår i: COST294-MAUSE Workshop Downstream Utility. - 9782917490013 ; , s. 25-29
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Konferensbidrag (refereegranskat)abstract
- Off-the-shelf office software has lately been receivingincreasing attention in Sweden. This experience reportillustrate different perspectives on a usability evaluation ofthe procurement process and the off-the-shelf softwaresystem. This study was part of a long-term action researchproject in a large government organization. Data wascollected through documents, interviews, and participatoryobservations. This paper describes how the usabilityevaluation was carried out, how the context of the usabilityevaluation changed during these weeks and finally discussand interpret why the stakeholders experienced theevaluation as useful. The usability evaluation was found tobe very useful by stakeholders from the organization,whereas the usability expert as well as our research grouphad difficulties in seeing the usefulness. Findings indicatean agenda that was revealed late in the project as one of themain reason for the importance of the evaluation. Also atrue belief in the perfection of the off-the-shelf officesoftware and a somewhat different view of what usability ismight explain the downstream utility.
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| 2. |
- Cajander, Åsa, et al.
(författare)
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Towards a usability coaching method for institutionalizing usability in organisations
- 2010
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Ingår i: Human-computer interaction. - New York : Springer. - 9783642152306 ; , s. 86-97
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Konferensbidrag (refereegranskat)abstract
- The ideas related to user centred systems design are difficult to implement in organisations and usability is given low priority in in-house systemsdevelopment. This problem is multifaceted and complex and needs to be addressed with a method capable of adapting to situations, people and context. Inthis paper we outline a new method – usability coaching – that has the capability for dealing with the situated problems of introducing user centred systemsdevelopment in an organisations. The method is the results of a larger action research case study in which 9 individuals in an organization received usabilitycoaching. Our study indicates that the coaching program made coachees workmore actively with usability activities; hence the coaching program had a substantial effect on their actions and contributed to the organizational change.
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