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- Edgeman, Rick, et al.
(författare)
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On Leaders and Leadership
- 1999
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Ingår i: Quality Progress. ; :October issue, s. 49-54
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Tidskriftsartikel (refereegranskat)
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| 4. |
- Edgeman, Rick, et al.
(författare)
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Structured Crowdsourcing : A B2B Innovation Roadmap
- 2015
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Ingår i: Proceedings Of The 10Th European Conference On Innovation And Entrepreneurship (Ecie 2015). - 9781910810507 ; , s. 165-174
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Konferensbidrag (refereegranskat)abstract
- Crowdsourcing is an increasingly popular source of both ideas and funding. Crowdsourcing in a B2B context is less well understood and, as such, much of our discussion will highlight business-to-business crowdsourcing. More generally discussion will address crowdsourcing relative to innovation and technology development and customer relationship management. Examples will be used to derive a general roadmap, and to identify specific areas worthy of increased attention. The roadmap is developed as a six-stage approach that begins with task specification and concludes with management of inputs generated from crowd-sourcing efforts. The roadmap emphasizes on early stages in the overall innovation management activity that is related to development and specification of the task to be crowdsourced, the identification of the crowd, the creation of the environment to connect the crowdsourcer, the task and the crowd, motivation of the crowd, and actual activities in reaching the crowd. Managing the input from the crowd is regarded as a later stage in the overall innovation management but also as a focal point in the arguments for improving B2B crowdsourcing. In crowd selection processes this paper aims at classifying the crowd related to the closeness to the company requesting deliberate choices between employees, partners, prequalifying participants or the general crowd. Magnitude of insight, capability, expertise and volume is defined as critical to the outcome.
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- Ekdahl, Fredrik
(författare)
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On the Application of Designed Experimentation for Customer Focused Product Development
- 1999
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Today, the use of statistical methods and tools for solving problems in industry is growing steadily. The increased application of statistics in industry is attributable to the many theoretical advancements made by researchers over the years, but also to the increased awareness in industry that statistical methods and tools constitute an important resource of great strategic value. The foundation of this thesis lies in the ideas presented by Walter A. Shewhart in the early 1930s and the influence they have on today's activities in industry. The thesis uses an integrated framework for linking customer satisfaction to product development activities to establish the relationship between Shewhart's statistical perspective and customer focused product development. In particular, the important role of designed experimentation in this framework is highlighted. In detail the following topics are considered.An important challenge facing product developers is to link customer satisfaction to development activities carried out within a company. Success in the marketplace is very much dependent on the ability to translate satisfaction into product properties and to do it as early as possible in the product development process. The use of Quality Function Deployment combined with Customer Satisfaction Modeling is presented as means for linking internal product development and improvement activities to increased customer satisfaction.Separating active factors from inert ones represents an important problem in the analysis of designed experiments. An extensive simulation study comparing eight procedures complementing the normal probability plot for this separation is presented. The study shows that only small differences appear between different procedures, regardless of complexity, when the sparsity assumption is not violated. As the number of active factors increases, so do the differences in the performance of the studied procedures. Among the best performing procedures is one that rests on a Bayesian foundation and utilizes generic a priori knowledge for the selection problem. To further improve its performance a modification is proposed that will allow introduction of more elaborate and foremost less generic domain knowledge. The performance of the modified procedure is evaluated in a simulation study and it is found that considerable improvements can be made unless the introduced domain knowledge strongly contradicts the reality. A procedure for construction of new contrasts supplementing the original experimental design is introduced that will allow more efficient use of the available data. The new contrasts can be defined in various ways and thereby be given different interpretations in order to serve special purposes according to the agenda of the analyst. Apart from an enhanced interpretation of the experimental results, these contrasts contribute to a more elaborate representation of the experimental error when using normal probability plotting.In an effort to encourage use and to illustrate the possible benefits from using Conjoint Analysis, a step-by-step introductory workflow is presented. One of the apparent problems when designing a conjoint analysis study is the conflict between including many product attributes and not overloading the respondents. Non-geometric Plackett-Burman designs represents a class of orthogonal designs that provide an opportunity to resolve this conflict. The use of non-geometric Plackett-Burman designs for conjoint analysis is advocated and a procedure that takes advantage of the special properties of the non-geometric Plackett-Burman designs is proposed and demonstrated.
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- Hussain, Tajammal, et al.
(författare)
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Knowledge-based intellectual structure of research in business excellence (1995-2015)
- 2020
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 31:11-12, s. 1171-1194
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Tidskriftsartikel (refereegranskat)abstract
- This quantitative study is meant to explore the intellectual structure paradigm of organisational business excellence (OBE) as an emerging field of research. Advanced bibliometric analysis of co-citations is performed through synchronising the relationships between the research articles published within the OBE domain. The primary objective was to develop an understanding of the field's fundamental composition, current inward integration, outward expansion, and future research directions. The Elsevier Scopus database of journal articles was retrieved for the 1995-2015 period. Initially, descriptive analysis explored interesting findings about OBE as a distinct research domain: (1) most influential authors both in terms of the number of publications and citations; (2) most productive years for publications; (3) most productive journals. Furthermore, principal component analysis and multidimensional scaling revealed 10 main research dimensions of OBE, for example, (1) the ways of achieving OBE; (2) adoption of OBE philosophy across the organisations; (3) measuring the implementation and performance of OBE, and so on. This research identified an emerging trend of applying OBE concepts across multidisciplinary fields. As the findings of this study suggest the vitality and future progression of the business excellence as a research field, therefore, this study could be of great utility and of interest for all concerned stakeholders of OBE research.
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| 7. |
- Hussain, Tajammal, et al.
(författare)
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The intellectual structure of research in ISO 9000 standard series (1987-2015) : a Bibliometric analysis
- 2020
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 31:11-12, s. 1195-1224
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Tidskriftsartikel (refereegranskat)abstract
- Since its inception in 1987, the ISO 9000 standards series has received remarkable appreciation as a quality management system as well as a prolific field of research. The substantial amount of ISO standards scholarly research has contributed over the years to the accumulation of sound scientific knowledge. This article aims to develop a better view of ISO 9000 standards, as a field of research, by investigating the intellectual structures of summative knowledge, underlying dynamics, temporal progression, current development, and future evolution of research dimension. The Elsevier Scopus Bibliometric database searched for journal articles largely focused on ISO 9000 series, published during 1987-2015 period. The synchronised use of Bibliographic Coupling Technique and Factor Analysis yields eight prominent research streams. The study suggests that within the domain of ISO 9000 standards, some issues have been more frequently researched, such as organisational motives behind seeking ISO 9000 certification, perceived operational, marketing, business outcomes, and cultural transformation essential for successful adaption of ISO 9000 standards. Secondly, research is still inconclusive about some other well-researched issues: comprehended performance outcomes, challenges in acquiring, registering, and maintaining certification, lessons learned, and effectiveness of certification, internal and external challenges, and the trade-off between cost and benefits.
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| 8. |
- Klefsjö, Bengt, et al.
(författare)
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Six sigma and total quality management : different day, same soup?
- 2006
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Ingår i: International Journal of Six Sigma and Competitive Advantage (IJSSCA). - 1479-2494 .- 1479-2753. ; 2:2, s. 162-178
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Tidskriftsartikel (refereegranskat)abstract
- For decades now TQM has been a dominant management concept for improving competitiveness and financial results. In recent years, however, TQM seems to have lost some of its nimbus with other concepts and approaches such as lean enterprise and six sigma launched and increasingly in vogue. The aim of this paper is to look at TQM and six sigma, their backgrounds, definitions and ingredients, and their similarities and differences to see whether the two concepts really are different dishes or contain the same ingredients in different proportions.
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| 9. |
- Klefsjö, Bengt, et al.
(författare)
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Six sigma seen as a methodology for total quality management
- 2001
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Ingår i: Measuring Business Excellence. - : Emerald. - 1368-3047 .- 1758-8057. ; 5:1, s. 31-35
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Tidskriftsartikel (refereegranskat)abstract
- Six sigma programs are raging through corporations worldwide, with some corporations citing savings in the $US billions resulting from six sigma implementation. Six sigma has both proponents and detractors with some arguing that nothing new is involved and others identifying it as revolutionary. The view espoused herein argues for six sigma as a methodology within the larger framework of total quality management ± a blend of old and new in the sense that the tools of six sigma are often familiar ones, but are applied with an eye that is more strategically focused than historic use of those tools ordinarily indicates.
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