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- Ek, Kristina, et al.
(författare)
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Challenges in Swedish hydropower : politics, economics and rights
- 2017
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Ingår i: Research Ideas and Outcomes. - : Pensoft Publishers. - 2367-7163. ; 3
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Tidskriftsartikel (refereegranskat)abstract
- Two systems working in parallel have contributed to implementation difficulties in Swedish water governance. While the old system is designed to be predictable and stable over time, the new system is intended to be transparent and holistic, guided by the principles of Integrated Water Resource Management. The paper disentangles the challenges in Swedish water governance and proposes a blueprint for future research. The proposed research project is unique in the sense that it explores the imbalances between the new and the old water governance systems from a multi-disciplinary perspective, elaborating upon the clashes between the traditional, nationally based regulatory system and the new holistic water governance system from legal, political and economic perspectives.
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| 2. |
- Ek, Kristina, et al.
(författare)
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Economic evaluation of the removal of hydropower dams
- 2024
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Ingår i: Environmental and Sustainability Indicators. - : Elsevier. - 2665-9727. ; 22
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Tidskriftsartikel (refereegranskat)abstract
- Stricter environmental regulations (e.g. the EU’s Water Framework Directive) will entail many environmental improvement measures in waters that have been affected by hydropower, and dam removals are becoming a more common measure. This paper reviews economic evaluations of dam removals, primarily drawing on studies in the USA, and identifies key, frequently recurring, issues that future evaluations will likely need to consider. The paper also reports on an ex-ante evaluation of the recent removal of the Marieberg Hydropower Plant in the Mörrum River in Sweden. An environmental valuation survey carried out as a key part of this evaluation was conducted as a replication of a previous study, where the policy context was different but the expected ecological outcome similar. The replication study produced comparable results to those of the previous study.
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| 6. |
- Kron, Nathalie, et al.
(författare)
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The demand-what-you-want strategy to service recovery : Achieving high customer satisfaction with low service failure compensation using anchoring and precision effects
- 2023
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Ingår i: Journal of service theory and practice. - : Emerald. - 2055-6225 .- 2055-6233. ; 33:7, s. 73-93
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Tidskriftsartikel (refereegranskat)abstract
- PurposePrevious research suggests that the compensation offered to customers after a service failure has to be substantial to make customer satisfaction surpass that of an error-free service. However, with the right service recovery strategy, it might be possible to reduce compensation size while maintaining happy customers. The aim of the current study is to test whether an anchoring technique can be used to achieve this goal.Design/methodology/approachAfter experiencing a service failure, participants were told that there is a standard size of the compensation for service failures. The size of this standard was different depending on condition. Thereafter, participants were asked how much they would demand to be satisfied with their customer experience.FindingsThe compensation demand was relatively high on average (1,000–1,400 SEK, ≈ $120). However, telling the participants that customers typically receive 200 SEK as compensation reduced their demand to about 800 SEK (Experiment 1)—an anchoring effect. Moreover, a precise anchoring point (a typical compensation of 247 SEK) generated a lower demand than rounded anchoring points, even when the rounded anchoring point was lower (200 SEK) than the precise counterpart (Experiment 2)—a precision effect.Implications/valueSetting a low compensation standard—yet allowing customers to actually receive compensations above the standard—can make customers more satisfied while also saving resources in demand-what-you-want service recovery situations, in particular when the compensation standard is a precise value.
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