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- Kawabata, Y, et al.
(författare)
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Time Series Analysis of the Causal Effects among Perceived Quality, Satisfaction, Loyalty and Frequency of Public Transportation Use
- 2020
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Ingår i: Frontiers in Built Environment. - : Frontiers Media S.A.. - 2297-3362. ; 6
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Tidskriftsartikel (refereegranskat)abstract
- How to drive modal shift is one of the primary issues in creating a sustainable society. By encouraging people to migrate from private car use to public transport, city planners can prepare for a super-aged society, reduce greenhouse gas emissions, and mitigate negative externalities of private car use such as congestion, accidents, and noise. To achieve these goals, city planners are required to understand whether public transport usage can be increased by improving the service quality and what roles user satisfaction and loyalty play in the process. The relations between service quality, user satisfaction, loyalty, and user frequency have been studied for a long time. However, most of the studies are based on cross-sectional analysis. Cross-sectional analysis is less powerful in detecting causality as it does not show pre-post relations or lagged effects between variables. To investigate causal and non-simultaneous relations among quality, satisfaction, loyalty, and user frequency of public transport, we used data of theBenchmarking in European Service of Public Transportsurvey from 2001 to 2015 in four European cities, and applied vector auto regressive (VAR) analysis. The result shows that improvement of service quality has positive effects on user's satisfaction, loyalty, and user frequency and that better satisfaction leads to higher loyalty and user frequency. More importantly, the result also shows that behavioral modification (change in user frequency) occurs with time lag while psychological modifications (changes in satisfaction and loyalty) occur immediately after changes in service quality. The findings suggest that city/transport planners ought to keep improving the service quality of public transport and monitoring the achievement from a long-term perspective.
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- Olsson, Lars E., Professor, 1971-, et al.
(författare)
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Travel and life satisfaction - From Gen Z to the silent generation
- 2020
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Ingår i: Journal of Transport & Health. - : Elsevier BV. - 2214-1405 .- 2214-1413. ; 18
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Tidskriftsartikel (refereegranskat)abstract
- Introduction: The aim of the present study was to examine differences in public transport use, quality perceptions, and travel satisfaction and their relation to life satisfaction across five generations. Methods: Self-report questionnaires (online or by phone) were collected from 3257 respondents (aged 16-90) with varying degree of public transport use, across five cities in northern Europe (Stockholm, Helsinki, Oslo, Copenhagen, Bergen). The data were analyzed in three steps: (i) explorative using Kruskal-Wallis Anovas, (ii) conceptual model testing using PLS-SEM, and (iii) analyses of generational differences regarding public transport quality dimensions, travel satisfaction and life satisfaction through Analyses of variance. Results: In line with our hypothesis and previous research, we find that satisfaction with travel had a positive relationship with life satisfaction, showing once again the importance of acknowledging people's travel satisfaction. Levels of satisfaction linearly increased with generation, but the effect of travel on life satisfaction did not, thus indicating that travel satisfaction is equally important to all. Security/safety was furthermore an important quality attribute directly related to both satisfaction with travel and to life satisfaction. We observed, using multigroup analyses, that the youngest generations are very similar with respect to the importance of quality attributes. People in these generations also travel frequently and have active lifestyles, and are hence very dependent on the transport system. Conclusions: It is concluded that, we need to improve travel experiences and emphasize secure and safe travel, especially for the young, as this is related to their life satisfaction.Corrigendum to article published in Journal of Transport and Health (2021), Article nr: 100997. DOI: 10.1016/j.jth.2020.100997
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- Sukhov, Alexandre, 1988-, et al.
(författare)
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Assessing travel satisfaction in public transport : A configurational approach
- 2021
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Ingår i: Research in Transportation Business and Management (RTBM). - : Elsevier BV. - 2210-5395 .- 2210-5409. ; 93
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Tidskriftsartikel (refereegranskat)abstract
- Previous findings have established that satisfaction with public transport service quality attributes (reliability/functionality, information, courtesy/simplicity, comfort, safety) relate to overall travel satisfaction. Recent studies propose that the importance of these attributes for travel satisfaction varies in different contexts and call for new approaches for enhancing the understanding of these relationships. We address this call by using a configurational perspective and applying fuzzy set Qualitative Comparative Analysis (fsQCA), to explore how satisfaction with service quality attributes relate to high travel satisfaction. By analyzing user survey data before and after an intervention in public transport services in a Swedish city, we: 1) find that high travel satisfaction occurs in the interaction between service quality attributes; 2) identify different configurations of satisfaction with service quality attributes leading to high travel satisfaction; and 3) show how context alters overall travel satisfaction. We conclude that using a configurational approach is useful for understanding the complexity of travel satisfaction.
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- Suzuki, H., et al.
(författare)
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Rules for aggregated satisfaction with work commutes
- 2014
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Ingår i: Transportation. - : Springer Science and Business Media LLC. - 0049-4488 .- 1572-9435. ; 41:3, s. 495-506
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Tidskriftsartikel (refereegranskat)abstract
- In general trips frequently entail several stages varying in mode, duration, and other factors. In some way travelers aggregate their satisfaction with the stages to satisfaction with the whole trip. In this paper we address the question of how this aggregation is made. We use data from a Swedish survey measuring satisfaction with commutes to and from work and with the stages of the commutes. We test several aggregation rules for their goodness of fit to the observations. Our results show that a normatively correct averaging rule that takes into account the relative durations of the stages out-perform heuristic aggregation rules such as the peak-end, summation, and equal-weight averaging rules. We note that this does not exclude that the heuristic aggregation rules apply to other trips than repetitive commute trips.
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