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- Andersson, Christoffer
(författare)
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Digital automation of administrative work : How automating reconfigures administrative work
- 2023
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This thesis is an examination of how digital automation of administrative work unfolds in practice. It sets out to understand how administrative work changes as it is digitally automated and how such changes have wider consequences beyond the performance of specific work tasks. A case study design is used, focusing on digital automation through Robotic Process Automation (RPA) at a Swedish municipality, and the methods to produce data include interviews, observations, and document analysis. The thesis contributes to the body of literature that understands work as practices performed by diverse configurations of social and material elements, a body of literature that spans the fields of organization studies and information systems research. It comprises five papers:Paper I builds a foundation for the thesis by examining the automation process and conceptualizing it as configuring work. This is a dynamic process of mutual reconfiguration of work practice, digital technology, and organizational arrangements through which a new agentive configuration of work is approached. Paper II explores the ways in which a new dichotomy of human and digital coworkers emerges and the role of social responsibility and context for work as a new division of labor emerges. Paper III takes a broader look at the effects of digital technology on the organizing of work and proposes the conceptualization of hyper-taylorization as a way of understanding how the rationale of digital automation technology comes to enhance Taylorism in terms of making work digitally legible, predictable, and controllable. Paper IV shifts the focus again to the ethics of digital automation, utilizing an example from the case study to explore ethical and managerial implications when digitally automating. Paper V is a conceptual paper that aims to conceptualize the thesis's core theoretical contribution, which is to understand digital automation of administrative work as not just a change in how work is performed but a change regarding how knowledge about work is created and the conditions of knowledge creation. Within this framework, “work” is understood as performing an epistemic machineryrelated to the materiality of the configuration that performs work. Thus, The paper concludes that digital automation, at least in technological history, implies an epistemological shift of administrative work towards a more strictly rationalistic way of understanding the world at the expense of a pluralistic set of ways of creating knowledge and understanding the world.The thesis concludes by discussing the implications of this shift and how the political terrain of administrative work comes to be abandoned as it is digitally automated.
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| 4. |
- Andersson, Christoffer, et al.
(författare)
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LEADERSHIP AS CARE-FUL CO-DIRECTING CHANGE : A PROCESSUAL APPROACH TO ETHICAL LEADERSHIP FOR ORGANIZATIONAL CHANGE
- 2023
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Ingår i: Organizational Change, Leadership And Ethics. - London : Taylor and Francis. - 9781000776164 - 9780367477493 ; , s. 83-96
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- This chapter makes the case for a processual approach to understanding ethical change leadership in order to develop a more fine-grained understanding of how leadership matters. It starts with a vignette taken from current empirical studies on digitalization, leadership, and organizing. This vignette is utilthere isized as an illustration of the theoretical argument made. The argument is presented in three steps. First, the vignette is reread and some critical questions as posed. Second, it delves deeper into the perspective that leadership may be understood as a process, and what this means for understanding leadership for change. Third, a processual conceptualization of ethics that is not centered on individuals, but focused on what is produced, re-produced, and not-produced in the doing of leadership for organizational change, is presented. This leads to the introduction of the concept of care, and propose the idea of care-ful co-directing change.
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| 5. |
- Andersson, Christoffer, et al.
(författare)
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Unpacking the digitalisation of public services : Configuring work during automation in local government
- 2022
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Ingår i: Government Information Quarterly. - : Elsevier BV. - 0740-624X .- 1872-9517. ; 39:1
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Tidskriftsartikel (refereegranskat)abstract
- The digitalisation of public services involves not only the transformation of the relationship between public service providers and clients, but also the transformation of public administration work. While most studies of digitalisation of the public sector have focused on the practical outcomes for the quality of public services and the quality of public administration work, none have unpacked , or theorised, how these changes actually come about in practice. This paper fills this gap by drawing on a study of the in-house adaptation of a digital automation tool (an RPA) by a Swedish local authority. In the article, we pay attention to what we, inspired by Donna Haraway and Lucy Suchman, call ‘configuring work’, i.e. the weaving together of the affordances of the technology, materials, discourses, roles and power structures. The contribution of the paper is two-fold. First, the paper demonstrates empirically how the digitalisation of a public service took place through an emergent, relational process that involved both the social and the material. Second, by adopting the the idea of ‘configuring work’ and paying attention to the effects of this, we show that the digitalisation process was successively shaped by the particular vested interests, ethics, discourses and the algorithmic materialities that comprised it. This helps us discuss the reason for why, in extant literature, digitalisation threatens the professional autonomy of the public administrators as well as why it may reduce service quality. Finally, we suggest how some of these issues may be addressed in future research.
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| 8. |
- Blomkvist, Pär, 1961-, et al.
(författare)
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Method for engineering students : Degree projects using the 4-phase Model
- 2015. - 1
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- Method for engineering students provides an overview of how to formulate, design, produce and deliver a thesis of good quality. The book is relevant for all types of degree projects on bachelors’ and masters’ levels and is also useful when performing research work in other contexts. This is the first comprehensive book on research methodology for engineering students who are performing their degree project within or close to the social sciences. The book has been inspired by modern product design – the thesis is seen as a product – and takes as its starting point the fact that one may have two clients when carrying out a degree project (Academia and Industry). It also describes how to work one’s way through the process through the development of different prototypes. We see the thesis work as a form of craft and the book contains the most important scientific tools that are needed in order to make informed choices.
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- Blomkvist, Pär, 1961-, et al.
(författare)
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Metod för företagsekonomer : Uppsats enligt 4-stegsmodellen
- 2018. - 1
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Bok (refereegranskat)abstract
- Uppsats enligt 4-stegsmodellenI den här boken får du hjälp genom hela uppsatsprocessen – från forskningsidé och problemformulering till färdig text. Boken bygger på 4-stegsmodellen, som består av att problemformulera, undersöka, producera och leverera. Genom de fyra stegen i uppsatsprocessen arbetar du successivt fram alltmer färdiga utkast. Den grundläggande principen är att det mest effektiva sättet att komma framåt i arbetet är genom att skriva och presentera dessa utkast.Att skriva uppsats är ett hantverk och boken innehåller en genomgång av de viktigaste vetenskapliga verktyg du behöver använda för att kunna göra medvetna val för just din uppsats.Boken vänder sig i första hand till dig som ska skriva en uppsats i företagsekonomi på kandidat-, magister- eller masternivå. Men den fungerar också för dig som skriver uppsats inom andra samhällsvetenskapliga ämnen.
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- Cozza, Michela, 1978-, et al.
(författare)
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Future ageing : welfare technology practices for our future older selves
- 2019
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Ingår i: Futures. - : Elsevier BV. - 0016-3287 .- 1873-6378. ; 109, s. 117-129
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, we elaborate on how the future older person is characterised and what future ageing entails in relation to welfare technologies highlighting which actors, social and material, affect innovation governance and discussing who does not. Starting from a distinction between public, private, and academic perspectives we discuss how companies, public sector organisa- tions, and research-oriented actors construct future ageing through sociomaterial practices in the welfare technology arena. We base our reasoning on an ethnographic study conducted during the 2017 edition of the yearly MVTe-Mötesplats Välfärdsteknologi och E-hälsa Swedish event (in English: Meeting place for Welfare Technology and e-Health). We use the concept ‘welfare technology practices’ to describe how actors perform future ageing by producing and reprodu- cing a scenario where the positive effects of technology are assumed and the plurality of future older selves is overlooked. We problematise this view by reflecting on ageing as a complex so- ciomaterial process that calls for welfare technology practices and policies open to a pluralistic view of the future as futures. This study may inspire research that further explore how future ageing is constructed as well as support the development of welfare technology practices for addressing current blind spots.
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