| 1. |
- Carlander, Anders, 1979, et al.
(författare)
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Choices of savings options related to trust in banks’ competence, benevolence and stability
- 2013
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Ingår i: Journal of Financial Services Marketing. - : Springer Science and Business Media LLC. - 1363-0539 .- 1479-1846. ; 18:2, s. 121-136
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Tidskriftsartikel (refereegranskat)abstract
- The study investigates whether beliefs in professional investor skill in conjunction with trust in banks and other fund managers explain choices of options for long-term savings. From questionnaire data obtained for a population-based sample (n=178) and a sample of undergraduates (n=186), two index measures were constructed, one of beliefs in the skill of professional investors and another of trust in fund managers. The trust index was aggregated for the three interrelated components: competence, benevolence and stability. Regression analyses of the likelihood of savings in an actively managed fund showed an expected effect of investor-skill beliefs that was mediated by trust in the fund manager. In addition, self-reported knowledge played a larger role than trust for choices of passively managed index funds and in particular for own investment in stocks.
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| 2. |
- Carlander, Anders, 1979, et al.
(författare)
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The role of perceived quality of personal service in influencing trust and satisfaction with banks
- 2018
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Ingår i: Financial Services Review. - 1057-0810. ; 27, s. 83-98
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Tidskriftsartikel (refereegranskat)abstract
- Trust is of paramount importance to banks. Previous research has shown that trust increases with repeated personal contacts. We investigate if this applies to the customer-employee relationship in banks. Data from an on-line survey of 293 customers of Swedish retail banks are used to construct indicator measures. By means of structural equation modeling we find that trust in the bank is influenced by perceived quality of personal service through employees’ perceived competence, perceived benevolence, and perceived transparency, and that satisfaction with the bank is influenced by perceived quality of personal service through perceived competence, perceived benevolence, perceived transparency, and trust.
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| 3. |
- Hauff Carlsson, Jeanette, 1965, et al.
(författare)
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Breaking the ice of low financial involvement: Does narrative information format from a trusted sender increase savings in mutual funds?
- 2016
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Ingår i: International Journal of Bank Marketing. - 0265-2323. ; 34:2, s. 151-170
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to investigate how trust in the sender of financial information and a narrative vs fact-related format of the information influence intentions to save in a mutual fund. Design/methodology/approach – In Experiment 1, 186 undergraduates participate and in Experiment 2, 434 Swedish citizens between 18 and 70 years randomly chosen from a consumer panel. In both experiments participants are randomized to two conditions in which they are presented with the same information about a mutual fund in a narrative or a traditional fact-related format. In four different between-groups conditions crossed with information format, pre-tested descriptions of different fictitious banks are presented. The descriptions are combined in a fractional factorial design such that one bank is low in the three trust determinants of competence, benevolence and transparency, whereas the other three banks are high in one of the trust determinants but lower in the others. Ratings are made of the information with respect to how much positive affect the information evokes, interest in the message and intention to save in the mutual fund. Findings – In both experiments the narrative compared to the fact-based information format increases positive affect, interest and intention to save. Trust in the bank has an independent effect of increasing the intention to save. Practical implications – The narrative format of financial information may be key to increase involvement in financial choices but needs to be supplemented by a message that reinforces the positive affect and interest evoked by the format. Originality/value – A demonstration of how a narrative format of financial information and trust in the sender jointly influence intentions to save in a mutual fund.
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| 4. |
- Peterson, Daniel, et al.
(författare)
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Lay people beliefs in professional and naïve stock investors’ proneness to judgmental biases.
- 2015
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Ingår i: Journal of Behavioral and Experimental Finance. - : Elsevier BV. - 2214-6350. ; 5, s. 27-34
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Tidskriftsartikel (refereegranskat)abstract
- We hypothesize that lay people due to over-reliance on expertise have unwarranted beliefs in professional stock investors’ skill, which may be one reason why they trust financial institutions. In order to investigate this hypothesis, survey questions were constructed to measure whether lay people believe professional stock investors differ from naïve stock investors in making more rational and less biased judgments. Study 1 showed that both economics undergraduates (n = 118) and psychology undergraduates (n = 72) believe that professional stock investors are more rational and overconfident than naïve investors, but less optimistically biased, less influenced by affect, and less influenced by others. Similar results were obtained in Study 2 comparing a random population-based sample (n = 178) to a heterogeneous undergraduate sample (n = 186).
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