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- Aryana, Bijan, 1980, et al.
(författare)
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Designing the S in MaaS: Behind the scenes and beyond the screens
- 2022
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- There is a considerable number of academic as well as non-academic publications on different aspects of Mobility-as-a-Service (MaaS). Several studies, with a Stated Preference approach, have investigated e.g. who the potential users of MaaS may be, what modes should be offered and users’ willingness to pay. Other researchers have tried to describe the challenges associated with the development and implementation of MaaS including technical issues, legislation and regulation barriers, lack of appropriate business models, etc. There are also those few who report on results of MaaS pilots and how the service elements influenced the outcome. MaaS is not merely a digital application but a complex service, where several mobility service providers need to collaborate in order to offer a service which “… not only integrates a range of mobility services, both public and private, but also provides one-stop access to all services through a common interface.”. It is therefore surprising that design process per se, or the methodology used have not been the focus for research efforts. Purpose: This study explains a small-scale MaaS development project with the service design process in focus. What process was followed and why? What methods and tools were used? How were stakeholders involved? Etc. Methodology: The scope of study is a local business-to-business MaaS solution designed for employees at multiple organizations (B2B-E), all closely located in an urban area. The design and development of the service were studied from the beginning until final implementation over the course of two years. Data sources include semi-structured interviews with stakeholders, participatory observations of project meetings, and a series of stakeholder workshops reflecting on the MaaS design process. Findings:The results evidence the need for design guidelines for MaaS with a focus on the service aspect, i.e. the S in MaaS. When analysing the process, most stakeholders realized that important steps were missing or completed in the wrong order. Several general service design principles were not fully implemented, for example results show that not all interaction points in the customer journey were considered in the design (designing for these critical points requires alignment between digital and physical touchpoints; employees’ actual trips often differed from those which the service was intended for, and service ownership and allocation of stakeholders’ responsibilities were not altogether clear. The results highlight the wide range of responsibilities of the MaaS provider, such as maintaining MaaS physical and digital infrastructure, ensuring universal provision of information, and negotiating and coordinating regulations and policies between public and private bodies. Implications: To provide MaaS is beyond developing and administrating a mobile app or similar end-user digital touch points. It requires physical infrastructure, such as mobility hubs, unified information design of both physical and digital infrastructure, and understanding of multiple user groups , including (in the specific case) individuals as well as organizations. To do so, service design models and methods tailored for complex services are required. Such methods should address high level design challenges including service ownership, stakeholder responsibilities, and evolving business models.
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- Babapour Chafi, Maral, 1983, et al.
(författare)
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Activity Theory. A framework for understanding the interrelations between users and workplace design.
- 2021
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Ingår i: A Handbook of Theories on Designing Alignment Between People and the Office Environment. - London : Routledge.
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- Activity theory (AT) is a conceptual framework for the study of human activity. From this theoretical perspective, an activity system is the primary unit of analysis and is broken into three analytical components: (i) the subject - the person, group or organisation being studied, (ii) the mediating tools by which the activity is carried out, and (iii) the object that the provides the meaning and purpose for which subjects engage in activities. As the concept of tool mediation is central to the theory, its application in workplace studies has enabled an understanding of the interaction between employees as users, their activities and workplaces as mediating tools. AT has been applied in workplace studies to examine the implications of relocating to flexible offices, offering a holistic and contextual method of discovery that has informed use(r)-centred workplace design. Qualitative and interpretative research is recommended for examining the components of activities and their interdependencies. To this end, contextual inquiries are recommended, with a triangulation of methods such as interviews, observations and walkthroughs to ensure a comprehensive understanding of activity systems. The chapter concludes with a step-by-step guide for conducting workplace studies, using AT as an analytical framework.
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- Bergh Alvergren, Victor, 1991, et al.
(författare)
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D17.2. Code of Practice for Efficient Eco-driving Support. Deliverable to the EBSF2 project
- 2018
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Based on an extensive literature survey and an analysis of the results from demonstrations of different Green Driving Assistance Systems in Barcelona, Lyon, Madrid, and San Sebastian, the deliverable formulates a Code of Practice for the design of Eco-Driving Assistance Systems. Code of practice here refers to the underlying basis of such systems, namely which information is to be taken into account, the principles for comparison and assessing driver’s performance, when information is presented (on-ride, during breaks, post-ride) and if the system should be complemented by eco-driving training or not.
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- Bergh Alvergren, Victor, 1991, et al.
(författare)
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D17.3. Eco-Driving Assistance. Guidelines for Ergonomic Design of Eco-Driving Assistance HMIs
- 2018
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Based on an extensive literature survey and an analysis of the results from EBSF_2 demonstrations of different Green Driving Assistance Systems in Barcelona, Lyon, Madrid, and San Sebastian, this deliverable proposes guidelines for the design of an eco-driving assistance system HMI. In addition to general HMI guidelines, to be applied to the design of all in-vehicle HMIs, the deliverable suggests design guidelines in relation to pre-drive, on-drive, ride-break, and post-ride HMIs, i.e. information presented in the HMI of a driver assistance system at different timeframes. The guidelines concern information content as well as the choice of information modality.
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- Brembeck, Helene, 1952, et al.
(författare)
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Fika, fiske och föreningsliv
- 2007
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Den mångdimensionella mat konsumenten. Värderingar och beteende hos konsumenter 55+"
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- Brembeck, Helene, 1952, et al.
(författare)
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Ju mer vi är tillsammans - fyrtiotalisterna och maten
- 2010
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Bok (övrigt vetenskapligt/konstnärligt)abstract
- Mappies, Silvverrävar, det grå guldet, jätteproppen Orvar... Det här är en bok om den stora generationsgruppen fyrtiotalisterna och deras matvanor. Mat betyder alltmer när vi blir äldre, matlagning och måltider är dagens fasta hållpunkter och upptar mer tid av vår vardag än då vi arbetar. Mat är också den del av det svenska hushållets konsumtion som kräver mest energi och belastar miljön mest. Även äldre måste därför äta mer resurssnålt och miljövänligt. God mat och god service, hälsa kvalitet, fritt val, vänner, hållbarhet. En ekvation som inte alltid går ihop. Hur vill generationen egentligen ha det med maten och livet i framtiden? Boken bygger på material som insamlats i samband med projektet ”Den mångdimensionella matkonsumenten” , vid Centrum för komsumtionsvetenskap i Göteborg. Här ges en mer fördjupad och helhetlig bild av några grupper 40-talister och om maten i deras liv. Här överbyggs avståndet mellan mediernas oövervinnerliga äventyrare och vård- och omsorgsforskningen bräckliga, sjuka, utsatta människor i behov av vård, omsorg och beskydd. Boken tar oss med på en matresa från 50-talets Sverige fram till idag. Här växer en bild av generationens matminnen, matens sociala betydelse, hälsa och miljötänkande fram. Berättelserna varvas med tidstypiska recept.
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