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- Lönn, Carl-Mikael, 1980-
(författare)
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An m-Government Solution for Complaint and Problem Management : Designing a Solution for Government 2.0
- 2014
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- In recent years emphasis has been placed on opening up governments and empowering and engaging citizens in governmental activities: this view of e-government is referred to as government 2.0. Government 2.0 focuses on governments becoming more transparent, accessible, and responsive, and on governments promoting increased collaboration and participation. There is also an increasing demand from citizens to interact and gain access to government services through mobile devices. Adopting mobile and wireless technology within the public sector is referred to as mobile government (m-government) and this new phenomenon is expected to become an important part of the development of e-government. By combining government 2.0 and m-government, The Organisation for Economic Co-operation and Development (OECD) and the research community envisages benefits and calls for action within this field.This research answers this call, and addresses the research problem of how to design an m-government solution for complaint and problem management that enables government 2.0. Challenges that inhibit Swedish municipalities from adopting and utilizing such a solution are also identified in this research.Citizens in Sweden can submit complaints and problems concerning a community, such as broken streetlights, to municipalities. By enabling complaints and problems to be reported through mobile devices it facilitates reporting at the point and time of discovery of the issue. Complaint and problem reporting is therefore a suitable m-government service. The m-government solution for complaint and problem management was designed and evaluated within a research project. This compilation thesis builds on and communicates research performed within the research project. By following a design science research methodology, the complaint and problem management solution is designed and evaluated. The solution (Munizapp) comprises a mobile application (app) and an integration platform (ePlatform). The app is the front-end that enables citizens to report complaints and problems to municipalities. The ePlatform facilitates seamless two-way communication between the app and back-end case management system in municipalities. A theoretical evaluation shows that the solution has functionalities that enable all aspects of government 2.0. Additional evaluations indicate evidence of citizens finding the solution valuable and easy to use. There is willingness among municipalities to adopt and utilize the designed m-government solution, but there are challenges that inhibit them from realizing the full potential of the solution. The challenges identified in this research are described and related to business process management and to government 2.0. Future research should investigate how to overcome these challenges.
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| 2. |
- Möller, Anders
(författare)
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Software Component Technologies for Heavy Vehicles
- 2005
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Licentiatavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Control-systems for heavy vehicles have advanced from an area where Industrial Requirements on Component Technologies for Embedded Systemsmainly mechanic and hydraulic solutions were used, to a highly computerised domain using distributed embedded real-time computer systems. To cope with the increasing level of end-customer demands on advanced features and functions in future vehicle systems, sophisticated development techniques are needed. The development techniques must support software in numerous configurations and facilitate development of systems with requirements on advanced functionality, timeliness, and safety-criticality. In order to meet these requirements, we propose the use of component-based software engineering. However, the software component-technologies available on the market have not yet been generally accepted by the vehicular industry. In order to better understand why this is the case, we have conduced a survey - identifying the industrial requirements that are deemed decisive for introducing a component technology. We have used these requirements to evaluate a number of existing component technologies, and one of our conclusions is that none of the studied technologies is a perfect match for the industrial requirements. In addition, we have implemented and evaluated the novel component model SaveCCM, which has been designed for safety-critical automotive applications. Our evaluation indicates that SaveCCM is a promising technology which has the potential to fulfil the industrial requirements. However, tools are still immature and incomplete. In the final part of this work, we propose the use of monitored software components, as a general approach for engineering of embedded systems. In our approach, a component's execution is continuously monitored and experience regarding the behaviour is accumulated. As more and more experience is collected the confidence in the component grows.
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