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Sökning: WFRF:(Magnusson Monika 1965 )

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1.
  • Bellström, Peter, 1971-, et al. (författare)
  • Elaborating requirements for a digital crisis training tool : Findings from a pilot study
  • 2019
  • Ingår i: Proceedings of ISD2019.
  • Konferensbidrag (refereegranskat)abstract
    • Crisis preparedness is of great importance to many actors in society. Maintaining crisis preparedness is an arduous task that requires frequent exercises. However, many actors have trouble accomplishing this because planning and conducting exercises are time consuming and involve high costs. Digitalization of crisis training has been suggested as a way to partly overcome these obstacles. In this paper, we present the results of a pilot study on an exercise in a digital crisis training tool. Trainees were interviewed and a content analysis was performed on the data. The analytical categories consisted of requirements for a crisis training tool, developed in our previous work. The results of the analysis show that the pace of an exercise, the number of trainees and the number of asynchronous and synchronous modules are all related to boundaries of digital crisis training. These boundaries need to be further explored.
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2.
  • Bellström, Peter, 1971-, et al. (författare)
  • Facebook Usage in a Local Government : A Content Analysis of Page Owner Posts and User Posts
  • 2016
  • Ingår i: Transforming Government : People, Process and Policy. - Emerald Group Publishing Limited. - 1750-6166. ; 10:4, s. 548-567
  • Tidskriftsartikel (refereegranskat)abstract
    • Purpose To fully grasp the potential of using social media, one must know what governments and citizens are communicating in these media. Despite much statistics published, there is a dearth of research analyzing information content in detail. The purpose of this paper is to identify the kind of information exchange that occurs between a local government and its constituent citizens using social media. Design/methodology/approach This paper presents a qualitative single case study of the Facebook presence of the municipality and city of Karlstad, Sweden, one of the most prominent local governments on Facebook in the country. Facebook page data were collected between May 2015 and July 2015. A content analysis was performed on the data to explore new and existing categories that drive the analysis. Findings The paper identifies 11 content categories for municipality posts and 13 content categories for user posts (citizen or organization). The frequency for each content category reveals that the page owner is first of all using its Facebook page to promote different happenings in the municipality while the page user is asking questions to the municipality or other users. Research limitations/implications The study is limited to one municipality, but achieves analytical generalizability in its findings. In other words, the categories and mode of communication are a finding in and of itself that in future research may be validated in terms of commonality on a national scale. Practical implications Management concerns about opening up a municipality Facebook page for user posting may be exaggerated: positive posts are as common as complaints. If an organization wants to use the Facebook page for increased user participation and collaboration, it seems that users, both citizens and organizations, welcome such opportunities. However, such posts are not likely to receive many comments or shares from other users. Originality/value The paper is one of the first that uses content analysis to categorize both page owner posts and user posts on a local government Facebook page. The content categories identified in the paper provide novel and detailed insights on what types of information exchange occur on social media between a local government and citizens but also highlight the need to distinguish organizations from citizens among the visitors to the government Facebook page. Different types of user will post different types of content. The identified content categories can serve as a basis for future empirical research within e-government research.
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4.
  • Magnusson, Monika, 1965- (författare)
  • Adoption av elektronisk handel Innehåll, kontext, process och samspelet mellan dessa
  • 2006
  • Doktorsavhandling (övrigt vetenskapligt)abstract
    • E-commerce is far more common in large firms than in small and medium-sized enterprises (SMEs). As a result SMEs risk competitive disadvantages. A growing body of research has attended to this problem but few studies examine the adoption of e-commerce from a broader contextual perspective. To be able to understand SMEs’ adoption of e-commerce it is desirable to study their contextual preconditions, approaches and effects.The purpose of this study is to contribute to the theory building in the e-commerce area by forming a conceptual framework over SMEs’ adoption of e-commerce: the ECA (Electronic Commerce Adoption) framework. A central starting point for the study is Pettigrew’s (1985) contextual framework for strategic changes. The analysis dimensions in Pettigrew’s framework − content, context and process − are adapted to adoption of e-commerce. Thus, the ECA framework consists of analysis models that focus on a) the content, b) the context and c) the process of e-commerce adoption in SMEs. Further, the ECA framework includes an analysis model over the interplay between content, context and process and a typology over adoption situations. The SME in its role as a supplier is the unit of analysis. The study uses an abductive approach where results from previous studies in areas such as e-commerce, information systems and decision making are used as sources for forming the ECA framework. The ECA framework is then applied to the collection, interpretation and analyze of empirical data from the case studies of two small and one medium-sized enterprise. The case studies lead to the identification of additional elements that are added to the analysis models.One contribution from the study is the typology over adoption situations. The typology, which builds on studies of Junghagen (1998) and Engsbo et al. (2001), divides the adoption of e-commerce in SMEs into five categories of adoption situations: proactive adoption situations, adaptive adoption situations, pragmatic adoption situations, forced adoption situations and enabled adoption situations. An adoption situation describes what is being adopted (content), why (context) and how (process).Another contribution is the so called adoption guides. These are contextual conditions whose states indicate if a SME will adopt e-commerce or not and if so, which adoption situation they are likely to find themselves in. The adoption guides are: the relative dependence on individual customers, the degree of customer pressure, the strategic needs of e-commerce, the information complexity and, the CEO’s extent of aversion towards risk-taking. Consequently two major conclusions from this study are that SMEs’ e-commerce adoption can be divided into five different adoption situations and a small number of contextual conditions – here called adoption guides – determine which of them a SME tend to go through. The typology enables organizations that educate SMEs or support their development of e-commerce to design their efforts more efficiently and researchers to diversify the studied population. As the study is theory building the contributions and conclusions are propositions that need to be tested empirically in future studies.
5.
  • Magnusson, Monika, 1965-, et al. (författare)
  • Crisis Training Software and User Needs Research Directions
  • 2015
  • Ingår i: ISCRAM2015 Conference Proceedings : 12th International Conference on Information Systems for Crisis Response and Management. - ISCRAM. - 978-82-7117-788-1
  • Konferensbidrag (refereegranskat)abstract
    • Crisis management training software is gaining researchers’ as well as practitioners’ interest. In order to truly support organizations it is important that such software responds to actual user needs. The aim of this study is to compare existing initiative described in research with the needs of the users and to identify possible research directions for forthcoming studies. The literature review shows that discussions on users’ needs are superficial at best. The software described in research mainly focus on co-located execution of exercises, often in the form of simulations. Furthermore, a “right or wrong” behavior is usually built-in. Empirical data from a web survey indicate that flexibility in time and space during training is a fundamental user need. This is not particularly acknowledged in earlier research. Neither is the users’ wish for better support in designing exercises. We propose that system flexibility, modularity and pedagogy for computer based crisis training are urgent issues for future research.
6.
  • Magnusson, Monika, 1965-, et al. (författare)
  • Developing crisis training software for local governments From user needs to generic requirements
  • 2018
  • Ingår i: Information Systems Development : Designing Digitalization (ISD2018 Proceedings). - Lunds universiet. - 978-91-7753-876-9 ; s. -12
  • Konferensbidrag (refereegranskat)abstract
    • In this paper we analyze and present the generic requirements identified for a software aiming at supporting crisis management training in local governments. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. Moreover, the requirements are mapped to problems as well as opportunities. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. In our work we applied a design science approach and the artifact presented in this paper is a list of generic requirement. The presented requirements and the systems development process used, provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training
7.
  • Magnusson, Monika, 1965-, et al. (författare)
  • Developing crisis training software for local governments : From user needs to generic requirements.
  • 2019
  • Ingår i: Advances in information systems development : Lecture Notes in Information Systems and Organisation. - Cham : Springer. - 9783030229924 ; s. 79-96
  • Bokkapitel (övrigt vetenskapligt)abstract
    • In this paper, we identify, analyze and propose generic requirements for software aiming at supporting crisis management training in local governments. The study builds on a Swedish-Norwegian R&D project based on a quadruple helix model. A design science approach was applied and the artifact presented in this paper is a list of generic requirements. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. The requirements are also mapped to the problems and opportunities identified in the project. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. The presented requirements and the systems development process that was used provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training.
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8.
  • Magnusson, Monika, 1965-, et al. (författare)
  • Digitalizing Crisis Management Training
  • 2019
  • Ingår i: Electronic Participation 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019, Proceedings. - Cham : Springer. - 978-3-030-27396-5 - 978-3-030-27397-2 ; s. 102-113
  • Konferensbidrag (refereegranskat)abstract
    • The ongoing digital transformation in government has enabled innovative changes in operational processes and service. However, while e-services and social media are widely adopted, earlier studies indicate that this transformation is still being awaited in other areas, such as crisis or disaster preparedness. Recent events such as the 2018 wildfires in several parts of Europe, as well as empirical research, highlight the need for more (systematic) training of local governments’ crisis management teams. Conventional training methods are time- and space-dependent and require long-term planning, making it complicated to increase the extent of training. In this interdisciplinary study, we report on the results from the Swedish-Norwegian CriseIT project that aimed to develop information systems (IS) for crisis management training. The purpose of the article is to describe information systems designed to support local governments’ crisis management training and to discuss how these artefacts could improve crisis management training practices.
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9.
  • Magnusson, Monika, 1965- (författare)
  • Facebook Usage During a Flood a Content Analysis of Two Local Governments’ Facebook Pages
  • 2016
  • Ingår i: Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016). - Wollongong : University of Wollongong Faculty of Business. - 978-1-74128-267-2
  • Konferensbidrag (refereegranskat)abstract
    • During a disaster it is vital that government agencies provide timely and accurate information to the public. Lately, social media such as Facebook have become important channels for crisis communication. The purpose of this study is to identify the types of usage and topics in which users of a local governments’ Facebook page engage, during a flood. A content analysis was carried out on two local governments’ Facebook pages during two floods in 2013; The Bundaberg Regional Council’s (BRC) and the City of Calgary’s (CC). The results show that Facebook is an important channel for spreading information. Users’ engagement is especially high in real-time operational information concerning road or school closures and drinking water. Also, the coordination of relief efforts such as volunteering raises a lot of interest. Important usage types and topics to communicate through a local government’s Facebook page are proposed.
10.
  • Magnusson, Monika, 1965-, et al. (författare)
  • Facebook usage in government : A case study of information content
  • 2012
  • Ingår i: AMCIS 2012 Proceedings. Paper 11. - Atlanta : Association for Information Systems. - 978-0-615-66346-3
  • Konferensbidrag (refereegranskat)abstract
    • Social media is making its way into government agencies as a medium for citizen communication. A recent survey suggests that almost half of the population in Sweden uses Facebook. Consequently, government agencies such as municipalities have started adopting Facebook to ‘be where the users are’. Facebook offers new opportunities for rapid dissemination of information and dialogue with the public that may lead to greater transparency and increased e-democracy. However, relatively few studies exist that have examined the actual content in governments’ Facebook pages. In this exploratory case study of a Swedish municipality’s Facebook page, several categories of information posted on the Facebook wall are identified. While the municipality uses the wall primarily for marketing events, the public members display a diverse usage including requests for information or services, reports of service failure, and making complaints. Both parties also use the wall for community building.
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