| 1. |
- Bellström, Peter, 1971-, et al.
(författare)
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Elaborating requirements for a digital crisis training tool : Findings from a pilot study
- 2019
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Ingår i: Proceedings of ISD2019.
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Konferensbidrag (refereegranskat)abstract
- Crisis preparedness is of great importance to many actors in society. Maintaining crisis preparedness is an arduous task that requires frequent exercises. However, many actors have trouble accomplishing this because planning and conducting exercises are time consuming and involve high costs. Digitalization of crisis training has been suggested as a way to partly overcome these obstacles. In this paper, we present the results of a pilot study on an exercise in a digital crisis training tool. Trainees were interviewed and a content analysis was performed on the data. The analytical categories consisted of requirements for a crisis training tool, developed in our previous work. The results of the analysis show that the pace of an exercise, the number of trainees and the number of asynchronous and synchronous modules are all related to boundaries of digital crisis training. These boundaries need to be further explored.
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| 5. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Crisis training software and user needs - Research directions
- 2015
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Ingår i: ISCRAM 2015 Conference Proceedings - 12th International Conference on Information Systems for Crisis Response and Management. - : ISCRAM. - 9788271177881
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Konferensbidrag (refereegranskat)abstract
- Crisis management training software is gaining researchers' as well as practitioners' interest. In order to truly support organizations it is important that such software responds to actual user needs. The aim of this study is to compare existing initiative described in research with the needs of the users and to identify possible research directions for forthcoming studies. The literature review shows that discussions on users' needs are superficial at best. The software described in research mainly focus on co-located execution of exercises, often in the form of simulations. Furthermore, a "right or wrong" behavior is usually built-in. Empirical data from a web survey indicate that flexibility in time and space during training is a fundamental user need. This is not particularly acknowledged in earlier research. Neither is the users' wish for better support in designing exercises. We propose that system flexibility, modularity and pedagogy for computer based crisis training are urgent issues for future research.
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| 6. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Designing for a Repository of Virtual Crisis Management Tabletop Exercises : Lessons Learned from a Scandinavian R&D Project
- 2023
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Ingår i: Selected Papers of the 46th Information Systems Research Seminar in Scandinavia. - : IRIS, the Scandinavian Chapter of AIS.
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Konferensbidrag (refereegranskat)abstract
- Crisis training exercises play a vital role in preparing local and regional governments for the management of crises and disasters. Unfortunately, conducting sufficient training is demanding, especially in small municipalities, due to constrained time and personnel resources, but also complex planning and scheduling of the dominant on-site training methods. Virtual training has been suggested as a resource-efficient and flexible complement. However, despite numerous specifications of digital technology for training, research on organisational implementation and usage is lacking, indicating a low uptake. This article presents a cross-border R&D effort to facilitate the digitalisation of crisis management training by developing generic virtual tabletop exercises (VTTXs) to be shared via a repository, and (re-)used in, and adapted for, diverse contexts. The purpose of this article is to identify essential aspects in designing and conducting virtual tabletop exercises (VTTXs) for collaborative crisis management training.
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| 7. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Developing crisis training software for local governments : From user needs to generic requirements
- 2018
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Ingår i: <em>Information Systems Development</em>. - : Lunds universiet. - 9789177538769 ; , s. -12
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Konferensbidrag (refereegranskat)abstract
- In this paper we analyze and present the generic requirements identified for a software aiming at supporting crisis management training in local governments. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. Moreover, the requirements are mapped to problems as well as opportunities. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. In our work we applied a design science approach and the artifact presented in this paper is a list of generic requirement. The presented requirements and the systems development process used, provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training
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| 8. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Digitalizing Crisis Management Training
- 2019
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Ingår i: Electronic Participation 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019, Proceedings. - Cham : Springer. - 9783030273965 - 9783030273972 ; , s. 102-113
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Konferensbidrag (refereegranskat)abstract
- The ongoing digital transformation in government has enabled innovative changes in operational processes and service. However, while e-services and social media are widely adopted, earlier studies indicate that this transformation is still being awaited in other areas, such as crisis or disaster preparedness. Recent events such as the 2018 wildfires in several parts of Europe, as well as empirical research, highlight the need for more (systematic) training of local governments’ crisis management teams. Conventional training methods are time- and space-dependent and require long-term planning, making it complicated to increase the extent of training. In this interdisciplinary study, we report on the results from the Swedish-Norwegian CriseIT project that aimed to develop information systems (IS) for crisis management training. The purpose of the article is to describe information systems designed to support local governments’ crisis management training and to discuss how these artefacts could improve crisis management training practices.
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| 9. |
- Magnusson, Monika, 1965-
(författare)
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Facebook Usage During a Flood : a Content Analysis of Two Local Governments’ Facebook Pages
- 2016
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Ingår i: Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016). - Wollongong : University of Wollongong Faculty of Business. - 9781741282672
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Konferensbidrag (refereegranskat)abstract
- During a disaster it is vital that government agencies provide timely and accurate information to the public. Lately, social media such as Facebook have become important channels for crisis communication. The purpose of this study is to identify the types of usage and topics in which users of a local governments’ Facebook page engage, during a flood. A content analysis was carried out on two local governments’ Facebook pages during two floods in 2013; The Bundaberg Regional Council’s (BRC) and the City of Calgary’s (CC). The results show that Facebook is an important channel for spreading information. Users’ engagement is especially high in real-time operational information concerning road or school closures and drinking water. Also, the coordination of relief efforts such as volunteering raises a lot of interest. Important usage types and topics to communicate through a local government’s Facebook page are proposed.
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| 10. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Facebook usage in government : A case study of information content
- 2012
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Ingår i: AMCIS 2012<em> Proceedings.</em> Paper 11. - Atlanta : Association for Information Systems. - 9780615663463
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Konferensbidrag (refereegranskat)abstract
- Social media is making its way into government agencies as a medium for citizen communication. A recent survey suggests that almost half of the population in Sweden uses Facebook. Consequently, government agencies such as municipalities have started adopting Facebook to ‘be where the users are’. Facebook offers new opportunities for rapid dissemination of information and dialogue with the public that may lead to greater transparency and increased e-democracy. However, relatively few studies exist that have examined the actual content in governments’ Facebook pages. In this exploratory case study of a Swedish municipality’s Facebook page, several categories of information posted on the Facebook wall are identified. While the municipality uses the wall primarily for marketing events, the public members display a diverse usage including requests for information or services, reports of service failure, and making complaints. Both parties also use the wall for community building.
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