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- Bellström, Peter, 1971-, et al.
(författare)
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Elaborating requirements for a digital crisis training tool : Findings from a pilot study
- 2019
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Ingår i: Proceedings of ISD2019.
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Konferensbidrag (refereegranskat)abstract
- Crisis preparedness is of great importance to many actors in society. Maintaining crisis preparedness is an arduous task that requires frequent exercises. However, many actors have trouble accomplishing this because planning and conducting exercises are time consuming and involve high costs. Digitalization of crisis training has been suggested as a way to partly overcome these obstacles. In this paper, we present the results of a pilot study on an exercise in a digital crisis training tool. Trainees were interviewed and a content analysis was performed on the data. The analytical categories consisted of requirements for a crisis training tool, developed in our previous work. The results of the analysis show that the pace of an exercise, the number of trainees and the number of asynchronous and synchronous modules are all related to boundaries of digital crisis training. These boundaries need to be further explored.
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| 4. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Crisis training software and user needs - Research directions
- 2015
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Ingår i: ISCRAM 2015 Conference Proceedings - 12th International Conference on Information Systems for Crisis Response and Management. - : ISCRAM. - 9788271177881
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Konferensbidrag (refereegranskat)abstract
- Crisis management training software is gaining researchers' as well as practitioners' interest. In order to truly support organizations it is important that such software responds to actual user needs. The aim of this study is to compare existing initiative described in research with the needs of the users and to identify possible research directions for forthcoming studies. The literature review shows that discussions on users' needs are superficial at best. The software described in research mainly focus on co-located execution of exercises, often in the form of simulations. Furthermore, a "right or wrong" behavior is usually built-in. Empirical data from a web survey indicate that flexibility in time and space during training is a fundamental user need. This is not particularly acknowledged in earlier research. Neither is the users' wish for better support in designing exercises. We propose that system flexibility, modularity and pedagogy for computer based crisis training are urgent issues for future research.
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| 5. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Developing crisis training software for local governments : From user needs to generic requirements
- 2018
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Ingår i: <em>Information Systems Development</em>. - : Lunds universiet. - 9789177538769 ; , s. -12
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Konferensbidrag (refereegranskat)abstract
- In this paper we analyze and present the generic requirements identified for a software aiming at supporting crisis management training in local governments. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. Moreover, the requirements are mapped to problems as well as opportunities. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. In our work we applied a design science approach and the artifact presented in this paper is a list of generic requirement. The presented requirements and the systems development process used, provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training
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| 6. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Developing crisis training software for local governments : From user needs to generic requirements.
- 2019
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Ingår i: Advances in information systems development. - Cham : Springer. - 9783030229924 ; , s. 79-96
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Bokkapitel (refereegranskat)abstract
- In this paper, we identify, analyze and propose generic requirements for software aiming at supporting crisis management training in local governments. The study builds on a Swedish-Norwegian R&D project based on a quadruple helix model. A design science approach was applied and the artifact presented in this paper is a list of generic requirements. The generic requirements are divided into overall requirements, requirements connected to the trainer’s role and requirements connected to the trainee’s role. The requirements are also mapped to the problems and opportunities identified in the project. Finally, we present examples of elaborations of the addressed requirements based on software design considerations. The presented requirements and the systems development process that was used provide guidelines for systems analysts and developers in future systems development projects aiming at constructing new software for crisis management training.
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| 7. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Digitalizing Crisis Management Training
- 2019
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Ingår i: Electronic Participation 11th IFIP WG 8.5 International Conference, ePart 2019, San Benedetto Del Tronto, Italy, September 2–4, 2019, Proceedings. - Cham : Springer. - 9783030273965 - 9783030273972 ; , s. 102-113
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Konferensbidrag (refereegranskat)abstract
- The ongoing digital transformation in government has enabled innovative changes in operational processes and service. However, while e-services and social media are widely adopted, earlier studies indicate that this transformation is still being awaited in other areas, such as crisis or disaster preparedness. Recent events such as the 2018 wildfires in several parts of Europe, as well as empirical research, highlight the need for more (systematic) training of local governments’ crisis management teams. Conventional training methods are time- and space-dependent and require long-term planning, making it complicated to increase the extent of training. In this interdisciplinary study, we report on the results from the Swedish-Norwegian CriseIT project that aimed to develop information systems (IS) for crisis management training. The purpose of the article is to describe information systems designed to support local governments’ crisis management training and to discuss how these artefacts could improve crisis management training practices.
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| 8. |
- Magnusson, Monika, 1965-
(författare)
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Facebook Usage During a Flood : a Content Analysis of Two Local Governments’ Facebook Pages
- 2016
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Ingår i: Proceedings of the 27th Australasian Conference on Information Systems (ACIS2016). - Wollongong : University of Wollongong Faculty of Business. - 9781741282672
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Konferensbidrag (refereegranskat)abstract
- During a disaster it is vital that government agencies provide timely and accurate information to the public. Lately, social media such as Facebook have become important channels for crisis communication. The purpose of this study is to identify the types of usage and topics in which users of a local governments’ Facebook page engage, during a flood. A content analysis was carried out on two local governments’ Facebook pages during two floods in 2013; The Bundaberg Regional Council’s (BRC) and the City of Calgary’s (CC). The results show that Facebook is an important channel for spreading information. Users’ engagement is especially high in real-time operational information concerning road or school closures and drinking water. Also, the coordination of relief efforts such as volunteering raises a lot of interest. Important usage types and topics to communicate through a local government’s Facebook page are proposed.
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| 9. |
- Magnusson, Monika, 1965-, et al.
(författare)
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Information Systems for Disaster Management Training : Investigating User Needs with a Design Science Research Approach
- 2018
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Ingår i: Proceedings of the 15th International Conference on Information Systems for Crisis Response and Management ISCRAM2018. - : ISCRAM. - 9780692127605 ; , s. 841-850
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Konferensbidrag (refereegranskat)abstract
- Societal threats such as global warming and terror attacks make crisis preparedness and crisis training a major priority in governments worldwide. Unfortunately, training is limited, partly due to complex and resource-demanding planning of traditional exercises. Several crisis training software have been developed as a complement. However, reports in research on their usage are rare, which indicates that the diffusion is limited. A potential explanation is that the systems fail to meet important needs in the organizations and/or sound information systems (IS) design principles. This paper describes the first phase of a design science research (DSR) project aiming at developing information systems for disaster management (ISDM) training, and accompanying training methods in local and regional governments. The purpose of this paper is to investigate perceived problems in current crisis training and identify opportunities for ISDM training in the application domain. Another purpose is to outline expected artifacts in the project.
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| 10. |
- Wik, Malin, 1989-, et al.
(författare)
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Behov av datorbaserade metoder och verktyg för krisövning : Intervjustudie i Inre Skandinavien
- 2017
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Rapport (refereegranskat)abstract
- Inom ramen för projektet CriseIT (www.criseit.org) har en intervjustudie genomförts med norska och svenska krisberedskapsaktörer. 19 respondenter från totalt 16 aktörer intervjuades om deras syn på behovet av krisövning, vad som fungerar bra och dåligt med de övningsmetoder som vanligtvis används, och vilken nytta de kunde se med datorbaserade övningsverktyg. Svaren visar på ett stort behov av att öva mer, gärna i form av mindre och kortare övningar. Det finns en rörelse bort från scenariobaserade övningar till övningar där olika förmågor står i centrum. Flertalet aktörer anser att de planerar och genomför övningar med gott resultat men att det saknas en systematik i hur utvärderingar leds vidare i ett förbättringsarbete. Det finns intresse men också tveksamhet inför att involvera allmänheten i krisövning, men ett sätt att hantera bland annat säkerhetsaspekter vore att gå via frivilligorganisationer som kan bistå med organisering och viss utbildning.Respondenterna visar stort intresse för datorbaserade övningsverktyg som ett medel för att öka krismedvetenheten och kunskapen som stödjer den egna rollen. De kan också se potentiella problem, t ex att vissa personer har svårt att ta till sig ny teknik och att det kan finnas risk att resurser till andra övningsformer minskas. Bland de fördelar som nämndes var möjlighet att öva oftare, med fler aktörer, och att öva på olika platser vid olika tidpunkter. Man ser också förbättrade möjligheter att öva utdragna kriser. Den målgrupp som lyfts fram som särskild intressant fördatorbaserade övningsverktyg är krisledningsorganisationen, dvs. den strategiskan ivån. Flera nämner också behovet av bättre planeringsstöd för säkerhets-/beredskapssamordnarna.En slutsats vi dragit är att det är viktigt att digitala krisövningsverktyg är webbaserade och bygger på standarder. Detta för att möjliggöra att verktygen kan användas distribuerat, i samarbete mellan olika organisationer och inte kräver lokala installationer i de olika hårt styrda IT-miljöerna. Det bör också vara verktyg som fungerar på såväl smartphone som surfplatta och PC. I stort bör de system som används under verkliga kriser användas även under övning.
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