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- Scandurra, Isabella, 1973-, et al.
(författare)
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Development of novel eHealth services for citizen use - Current system engineering vs. best practice in HCI
- 2013
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Ingår i: Human-Computer Interaction - Interact 2013. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783642404795 - 9783642404801 ; , s. 372-379
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Konferensbidrag (refereegranskat)abstract
- Many new public eHealth Services are now being developed. Often a conventional customer-vendor process is used, where the customer is a public authority, e.g. a county council, and the vendor a commercial actor, e.g. an IT development company. In this case study the engineering process regards a novel eHealth service aiming to provide patients with online access to their electronic health record. A complicating factor in conventional customer-vendor processes for public e-services is that "the future user could be anyone". In the light of best practice in Human-Computer Interaction, this study examines the joint effort of the customer and vendor when developing novel services for citizen use. The results include delimiting factors, recommendations for public authority customers and proposed new actions for the research agenda.
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| 2. |
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| 3. |
- Scandurra, Isabella, 1973-, et al.
(författare)
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Development of Patient Access to Electronic Health Records as a Step Towards Ubiquitous Public eHealth
- 2013
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Ingår i: European Journal of ePractice. - : European Commission. - 1988-625X. ; 20, s. 21-36
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Tidskriftsartikel (refereegranskat)abstract
- A necessary activity towards moving healthcare services out of the physical premises of hospitals and into patients’ daily lives is to supply citizens with various health services via the Internet, i.e. public eHealth services. However, developing public eHealth services for a large number of heterogeneous end-users is a complex task. This case study investigated the development process of a novel eHealth service that provides patient access to electronic health records, which was developed and recently deployed within the scope of an EU project.A conventional customer-vendor process was applied that resulted in a high degree of uncertainty regarding end-user needs of this novel service. The development team tried to compensate for this weakness by using agile methods. When developing public eHealth services for citizens, it is imperative to involve potential users, to evaluate the citizens’ needs as a function of benefit, usability and security, and to handle those concepts responsibly throughout the process.
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