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- Hetland, Jørn, et al.
(författare)
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Daily interpersonal conflicts and daily negative and positive affect : exploring the moderating role of neuroticism
- 2024
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Ingår i: Anxiety, Stress, and Coping. - 1061-5806 .- 1477-2205. ; 37:5
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Tidskriftsartikel (refereegranskat)abstract
- Background and ObjectivesDrawing on affective events theory, the present study investigates relationships between daily interpersonal conflicts and negative and positive affective reactions, and tested whether trait neuroticism moderates immediate (same day) and persisting (next-day) affective reactions.Design and MethodsA sample of 53 Norwegian naval cadets completed a diary questionnaire for 30 consecutive days (total N = 1590).ResultsAs predicted, the findings showed that cadets reported more negative affect (but not less positive affect) on days they were confronted with affective events that were of a conflicting nature. In addition, the proposed interaction effects between daily conflict and neuroticism were significant for both negative and positive affect. Specifically, the immediate and persistent effects of daily conflicts on negative affect were strongest for individuals high (vs. low) in neuroticism. Moreover, individuals high in neuroticism reported less positive affect on days with conflicts, whereas individuals low in neuroticism reported more positive affect the two days following interpersonal conflicts.ConclusionsThe findings contribute to affective events theory with important knowledge about the role of trait neuroticism in dealing with interpersonal conflicts in a natural work setting.
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| 3. |
- Flohr Nielsen, Jørn, et al.
(författare)
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Market orientation in Nordic banks : Does nationality matter?
- 2003
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Ingår i: European Journal of Marketing. - : Emerald Group Publishing Limited. - 0309-0566 .- 1758-7123. ; 37:11, s. 1818-1841
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Forskningsöversikt (refereegranskat)abstract
- Neither market orientation nor the possible link to performance is easily achieved and in various countries companies may organize differently to cope with the information-processing and customer-responding challenges. Nationwide surveys in banks in Denmark, Finland, Norway, and Sweden indicate that a path to performance involves innovations such as “supported empowerment” though there are differences in the antecedents of market orientation. Thus the most distinct Scandinavian ways to improvements may be found in Sweden. Especially Swedish banks and to a lesser extent Finnish banks are upfront in their use of “the technology of customer-focusing”. Nevertheless, the overall analyses based on rigorous structural equation modeling lead to the estimation of a model reflecting causal relationships which seem to be independent of nationality.
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