Utilization of E-government in delivery of public services in Asia

• The purpose of this study is to compare the capacity or potential of governments inEast and Southeast Asia in their utilization of E-government as an instrument to deliverpublic services to their citizens. The principal component analysis methodology is used tocompute the E-government index. The index is used as a benchmark to compare theperformance of developing and newly industrialized economies in delivery of publicservices. The overall index is compromised of three main components: ICTinfrastructure, development information and finances indices. The E-government indexlevel shows the capacity of each country’s governments to deliver public services. Theresult is useful for identifying the weaknesses and strengths in their service provision. Anattempt is made to suggest alternative approaches to achieve the goals and progresstowards an advanced E-government-based service provision that enhances equality inopportunities. ©2010 by Nova Science Publishers, Inc. All rights reserved.

Subject headings

SAMHÄLLSVETENSKAP  -- Ekonomi och näringsliv -- Nationalekonomi (hsv//swe)

SOCIAL SCIENCES  -- Economics and Business -- Economics (hsv//eng)

Keyword

Asia; E-government; ICT; Principal component analysis

Publication and Content Type

ref (subject category)

kap (subject category)