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- Walldius, Åke, et al.
(author)
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Intervening for ICT usability : position paper presented at the Second national workshop om development and use of Enterprise Resource Planning systems in the privat and public sectors
- 2009
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Conference paper (other academic/artistic)abstract
- When procuring software, many studies point to the benefits from involving prospective users and reviewing experiences gained by others. Yet focus often is exclusively on price and promised (technical) functionality. What can be done to encourage and assist a greater attention to usability? UsersAward in Sweden has been promoting attention to usability during procurement and revision of software since the late 1990s. In this article, these efforts are seen as attempts to intervene in the functioning of the market for software and how it is deployed in organisations. We report on an initial questionnaire study, which aimed to prioritise among such interventions through collecting views on procurement and revision of software. Although the study only covered usability supporters, our results provide some indications about what may be lacking in today's procurement. We reflect on how methods for studying usability, and promote awareness of usability, could be linked to management tools and concepts such as strategy maps, satisfaction surveys, and risk management in order to achieve increased awareness of its importance for successful and effective ICT use.
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- Walldius, Åke, 1950-, et al.
(author)
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Mapping Health Outcome and Costs when Coordinating Local Information
System Redesign
- 2015
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In: Techno-Anthropology in Health Informatics. - Amsterdam : IOS Press BV. - 9781614995593 ; , s. 242-253
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Book chapter (peer-reviewed)abstract
- As costs for healthcare are rising in society, information systems are often seen as enablers of new cost-saving healthcare processes. But an on-going deployment of a wide range of new kinds of systems requires close attention to interoperability between new and legacy systems. Another challenge is to assure that the healthcare professions are given realistic opportunities to play an active part in designing the new ways of working that the new, integrated systems are designed to support. We argue that a feasible way to approach such a user participation in design of work processes and systems is to extend well known user-survey and strategy-mapping methods with the new value-based healthcare approach which invites health professionals to participate in strategic assessments of health outcome and costs along the care chain in which they work. We also argue that such a combination of practical research methods resonates well with Techno-Anthropology’s foregrounding of ethical considerations to inform the inter-disciplinary cross-fertilization of interactional competencies in health informatics research.
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