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- Gustafsson, Anders, et al.
(författare)
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Priority Setting in QFD - Improvements and Implications
- 1999
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Konferensbidrag (refereegranskat)abstract
- One of the more important purposes of QFD is to prioritize customer needs and thus know where to focus resources in the future. The standard procedure in QFD is to ask customers to state their importances and there are many disadvantages connected to this procedure. The state-of-the-art approach in customer satisfaction modeling is to derive importances from the customers' evaluation of a product. This paper compares the two approaches. The conclusion is that it is better to derive the importances since it can be expected to generate more reliable results and it is easier to interpret
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