| 1. |
- Moberg, Anna, et al.
(författare)
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Towards a model for call centre location
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Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- A structural transformation is taking place in most industrialised countries as we move from traditional manufacturing businesses to more information andknowledge based businesses. Job creation plays a key role in today's society, and information and communication technology is often regarded as a facilitator, both in creating new jobs and in geographically relocating employment between regions. In tlus development, call centres seem to be of major importance. Call centre is an organisational solution made possible by developments in information and communication technology. Research on industrial location has a long history. It has tended to focus on location of manufacturing industries, and knowledge of determinants for the location of more service and information based organisations is less developed.This study is based on empirical findings from a case study of a Swedish region that has achieved outstanding success as an area for call centre localisation. Several factors have contributed to the positive development of that region and the process has been going on for a long period of time. The aim of the paper is to identify which factors play a role in the location, or relocation, of call centre activities to a specific region. Our findings are presented as a model for call centre location based on five general factors: Market Existence and Access, Communications and Organisation Related Considerations, Business Environment and Community Related Factors, Resource Availability and Entrepreneurship. These factors are viewed as puzzle pieces that together comprise a model for call centre location. One principal finding is that it is important to distinguish between choice of location for information and knowledge based businesses and for more traditional service and manufacturing businesses.
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| 2. |
- Nilsson, Fredrik, 1967-, et al.
(författare)
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On creating an environmentally driven mode of business development : empirical evidence
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Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- This article presents the findings of an empirical study of 31 large Swedish corporate groups listed on the stock exchange. The purpose of the study was to investigate how strategies, management control systems, and management attitudes influence the possibilities for creating an environmentally driven mode of business development. According to the study, the chances of establishing an environmentally driven mode of business development are substantially better at corporate groups where corporate strategy emphasizes activity sharing and business-unit strategy emphasizes differentiation. The outlook also improves considerably if control is well integrated in the sense that the overall corporate management control system includes information from the environmental management system at the business-unit level. Such integration is easier if the management control system and the environmental management system are similarly designed and used. More, if the mode of business development is to be environmentally drive, corporate and business-unit management should have a favorable attitude toward systematic involvement in environment-related activities.
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| 3. |
- Wang, Zhiping, et al.
(författare)
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An extended production-inventory system and its modelling
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Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- With today's global competitive environment and changing customer requirements, companies are nowadays shifting from product-oriented to customer-oriented production. In this paper, we introduce the concept of an "extended production-inventory system". The concept means that customers are included as a part of production-inventory systems; this could be regarded as an extreme case of customer-oriented manufacturing. Based on that concept, a simple extended productioninventory system is presented. In the system, the objectives of both manufacturer and customer are considered simultaneously, and it is shown how the system can be mathematically modelled applyingmultiple-objective decision-making techniques. Moreover, a numerical example is provided to illustrate how the weights of different objectives influence the optimal solutions. The strategy of customisation, facilitated by e-business, is incorporated in the model as well.
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| 4. |
- Wang, Zhiping, et al.
(författare)
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The impact of e-business based customer ordering systems on traditional production-inventory systems
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Annan publikation (övrigt vetenskapligt/konstnärligt)abstract
- E-business is developing very rapidly as a new way of working. It brings some advantages for production-inventory management. Despite its great impact, research on the influence of e-business on production-inventory systems is very rare. In this paper, we first study those aspects which are affected by e-business-based customer ordering systems and then influence production-inventory systems. A mathematic model is then presented based on an assumption of simple e-business model of direct sales channel. Discussions are given on issues related to the system.
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