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- Sié, Laurent, 1975-, et al.
(författare)
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Passion and Expertise Knowledge Transfer
- 2009
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Ingår i: Journal of Knowledge Management. - : Emerald Group Publishing Limited. - 1367-3270 .- 1758-7484. ; 13:4, s. 175-186
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Tidskriftsartikel (refereegranskat)abstract
- Purpose – The purpose of this paper is to argue that experts' degree of passion for, and attachment to their expertise knowledge facilitates knowledge acquisition and its transfer. Design/methodology/approach – The article draws on case study methodology. Twenty experts within the petrol industry were interviewed with a view to examining the motivators and inhibitors of transferring their expertise knowledge to freshly recruited engineers. Findings – It seems to emerge that the more passionate an expert is the more intent they will on seeing thrive and diffuse to others. Assuming that expertise is dialogical, that is, the process of transferring is at the same a process of acquiring it. The two processes are conflated. Research limitations/implications – The main limitation of the study is that it relies on an in-depth case study within a specific, scientific industry. How relevant are the findings remains to be studied. Practical implications – To the extent that passion is an intrinsic motive and since it is not amenable to management control and intervention (“expertise cannot be managed!”), attempts at managing it may be counter-productive. If curiosity and passion are the main drivers behind transferring (and pursuing intellectually challenging tasks) are the mainspring, managers are faced with providing context that stimulates such drives, not necessarily resorting to monetary rewards. Originality/value – The originality of this study is to emphasize the significance of passion in the process of transferring and acquiring knowledge.
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| 3. |
- Yakhlef, Ali, et al.
(författare)
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From Producer to Purchaser of IT Services : Interactional Knowledge
- 2012
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Ingår i: Knowledge and Process Management. - : Wiley. - 1092-4604 .- 1099-1441. ; 19:2, s. 79-90
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Tidskriftsartikel (refereegranskat)abstract
- Several researchers have sought to establish the drivers behind and effects of outsourcing on organizations (nations and economies at large). Less research, however, has concerned itself with the changing role that firms go through—from a producer of information technology services to a purchaser of those services—and the form of knowledge that this new role requires. The present paper describes this process of going from consumer to purchaser of information technology services, focusing on the form of knowledge that emerges in this process. As an illustration, the paper draws on case study material gleaned from four firms that have outsourced parts or all of their information technology activities. Becoming a purchaser, it is found, presupposes the development of “interactional knowledge”. Interactional knowledge or expertise involves a new language related to standardized monitoring performance and quality measurements, detailed contracts in the form of service level agreements—all of which facilitate communication, enable exchange, reduce transaction costs, and give birth to a new market. Several questions concerning the effects of outsourcing on firms can be revisited, and new research directions are suggested.
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