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- Allmér, Hans, Lecturer, 1958-
(författare)
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Servicescape for Digital Wellness Services for Young Elderly
- 2018
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- In this thesis digital wellness services (DWSs) are in focus. The DWSs are services provided through digital devices, such as smartphones, bracelets, and tablets, by using digital environments such as Internet, cloud services, and websites. They can provide users with information that has an impact on their wellness, such as pulse, nutrition, and training guidance. The focus for this work on DWSs is on the age group of young elderly (60 – 75 years old). They belong to a group who were born long before digital devices and environments emerged and this factor may affect their motivation and willingness to use and benefit from DWSs.This thesis offers a framework for a digital servicescape that enables young elderly to benefit from DWSs. DWSs are produced and offered in digital servicescapes, where the interaction between the service providers and the service users occurs. The interaction can take place in different spaces like fitness studios, shopping malls or banks. DWSs for large groups of young elderly will require an ecosystem of stakeholders to develop, distribute, maintain, support, and further develop these services. An ecosystem builds on policies, strategies, processes, information, technologies, applications and stakeholders, and includes people who build, sell, manage and use the system. In order to understand the ecosystem, it is necessary to have a holistic approach to work out how its context, technology, stakeholders, and use interact with each other. A digital servicescape offers the conceptual basis for the ecosystem to form, evolve, and survive and produces platforms on which it is easy, effective, and productive to access and use DWSs.The described interaction between digital servicescape and DWSs for improved health leads to the research question: How can a digital servicescape enhance young elderly’s use of Digital Wellness Services (DWSs)?In order to answer the research question, the thesis presents different approaches that influence the young elderly’s capabilities and willingness to use and benefit from DWSs. If the young elderly follow recommendations to apply DWSs they will benefit in terms of healthier aging, reduced ill health, and a better quality of life. For developers and providers of DWSs development work will open up business opportunities if they understand the needs and demands of the young elderly. In addition, DWSs can contribute to significant health, social, and economic benefits for society in general. Proactive wellness programs for young elderly will have cumulative effects on the conditions for good health. The digital servicescape is a conceptual framework for future work on actually building the necessary platforms for DWSs.The work on this thesis follows an explorative approach. The data collection was carried out through surveys, literature review, and focus groups after which the data was sorted, analysed and interpreted. As the work progressed, a need arose to obtain insights from additional perspectives with the consequence that the additional data contributed to a deeper knowledge of the young elderly, DWSs and digital servicescape.The young elderly are, as a group, a very large market consisting of almost 100 million people in Europe alone. For the young elderly, digitalisation has been a part of their lives and its development has provided them with new opportunities to communicate. To them the interface on their digital device is where the interaction with a service provider occurs. Behind the interface, a digital servicescape and an ecosystem provide the necessary tools for the young elderly to achieve the wellness they seek. Nevertheless, to understand the target group it is important to consider four wellness dimensions: i) physical wellness, ii) social wellness, iii) emotional wellness, and iv) intellectual wellness. Together, the four dimensions form a holistic wellness approach to motivate young elderly to use DWSs. The research results show that the young elderly need to be motivated to adopt the services offered. Motivation that affects the young elderly is both intrinsic and extrinsic and this should be considered when developing and providing DWSs and digital servicescapes. Therefore, the service providers have to meet the expectations, needs, and demands of the young elderly and develop services that are suited for the target group. However, this is not enough, as this research shows that the young elderly want to be in a context where they feel safe.Information systems offer a basis for communication and interaction with and through digital devices such as smartphones, tablets, and bracelets. The Internet constitutes a platform for service and social interaction. Services offered on the Web, make it possible to do shopping, be entertained, entertain, and be involved in education, research, business and much more. The internet forms an important part of the infrastructure for DWSs and digital servicescapes.An efficient and well-designed DWS and its servicescape can create a win-win-win situation. The first part is the young elderly who can benefit from DWSs by increasing their chances of a longer, healthier, and happier life and thereby achieve wellness. The second win situation concerns the service developers and providers who can build a business by designing well-working DWSs aimed at the young elderly. Finally, the third win situation is about family, friends, and society. Well-designed DWSs can be beneficial for family and friends to help the young elderly to achieve wellness and require less support from family and friends. For society in general, there are financial benefits, as healthier and happier young elderly will reduce the demand for health care and support. Together the three win-win-win scenarios build an opportunity for a better tomorrow for all concerned. This thesis has created a foundation for continued research, testing, and development of DWSs and digital servicescapes. It has shown that there is a need for deeper understanding of the benefits a well-designed servicescape for DWSs can bring to people in general and to the group of young elderly in particular. Furthermore, there is a need for further research in the win-win-win situations when young elderly get access to digital wellness devices. A particularly interesting avenue of research would be to investigate how that digital servicescape could be designed and whether society should provide devices free of charge, at discount or with some other business model.
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| 2. |
- Carlsson, Linnea
(författare)
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Social Aspects of Strategizing Industrial Digitalization
- 2023
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- This thesis aims to contribute to understanding how contemporary Swedish manufacturing organizations can strategize industrial digitalization with an emerging focus on social aspects. It complements earlier research by highlighting Swedish manufacturing organizations as they stand at the intersection of Industry 4.0 and Industry 5.0.The thesis is a longitudinal case study of interviews and focus groups between early 2019 and spring 2023. The case study follows an explorative approach to give texture to industrial digitalization and to understand the social aspects of strategizing industrial digitalization. It is limited to the Swedish context and the characteristics of original equipment manufacturers.The thesis contributes by texturizing industrial digitalization through three social aspects, which are argued to be a way for manufacturing organizations to give shape to industrial digitalization. The social aspects elaborated on and presented in this thesis are: to look beyond digital technologies, to formalize a shared understanding, and to transcend organizational structures. These social aspects are thematic but also interlinked. Together, these social aspects bring insights into how managers can guide the organizational capabilities to ensure synergy between an organization’s actions and objectives when strategizing industrial digitalization. Strategizing industrial digitalization should, therefore, be texturized by each organization to define and redefine its organizational capabilities. This means each organization's social aspects are unique, making the manufacturing organizations' capabilities unique.
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| 3. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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Creating a new leverage point for information systems development
- 2008
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Ingår i: Designing information and organisations with a positive lens. - Amsterdam : JAI Press Ltd. - 0762312874 ; , s. 75-95
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Bokkapitel (övrigt vetenskapligt/konstnärligt)abstract
- We present a new approach that shifts the leverage point of information systems development from problem orientation to opportunity development. Our approach, entitled FormIT, employs a careful focus on enhanced user involvement, concentrating on users as human beings, and attention to users’ needs as opposed to system requirements. As theoretical and methodological foundations, we build on the 4-D cycle model of Appreciative Inquiry and current research on needfinding. Our field experience demonstrates that FormIT shifts the systems development process from being reactive to being proactive, and in turn, enables a smoother implementation of inevitable change, particularly radical change. Moreover, FormIT stimulates the generation of rich local knowledge and helps reveal deep insights into the development process and the overall organization.
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| 6. |
- Habibipour, Abdolrasoul, 1979-, et al.
(författare)
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Social, Ethical and Ecological Issues in Wearable Technologies
- 2019
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Ingår i: AMCIS 2019 Proceedings. - : Association for Information Systems.
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- The rapid growth of Internet of Things (IoT) has given rise to a plethora of wearable devices integrated into daily life, however achieving end-user’s long-term adoption is still an issue. The purpose of this paper is to investigate social, ethical and ecological issues related to wearable technologies from end-users’ perspectives. We undertook a systematic literature review as well as two rounds of interviews with domain experts as well as end-users of IoT wearable devices to find relevant issues related to social, ethical and ecological. After synthesizing the results, eighteen issues found to be relevant to the wearable technologies. These issues have important implications for reducing the negative barriers that challenge the adoption of wearable technologies. The originality of this study lies with its non-technological focus that provides insights into issues that are rooted into individuals’ concerns.
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| 7. |
- Habibipour, Abdolrasoul, 1979-, et al.
(författare)
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Theorizing Living Lab research: The way forward
- 2023
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Ingår i: Proceedings of the XXXIV ISPIM Innovation Conference. - 9789526506937
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Living Labs have become a popular approach to facilitate multi-stakeholder engagement in open innovation processes in real-life settings. Despite their extensive application across various research fields, there is still a lack of theoretical understanding in this area. This study aims to take the first step towards developing a theory for Living Labs. In doing so, we will review the current state of the art of Living Lab theories as well as identify areas where further theoretical support is required. To achieve this, grounded theory will be used as the overarching approach to rigorously review literature. The outcome of this research will be a taxonomy of Living Lab theories, classified according to the emerged themes from grounded theory analysis. Additionally, the study will identify areas where Living Lab research needs to be theorized to support both researchers and practitioners in this area.
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| 8. |
- Habibipour, Abdolrasoul, 1979-
(författare)
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User engagement in Living Labs : Issues and concerns
- 2020
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- User engagement and the participatory design approach are well-established in information systems research for many years, and several studies have investigated the challenges of user engagement in the innovation processes. The majority of these studies have discussed participatory design activities – specifically user engagement –in an organizational context. From this perspective, user engagement within an organization employs (relatively) mature technology, but the users are exclusively employees with certain levels of expertise and commitment. Therefore, the full spectrum of users’ perspectives is widely neglected. Accordingly, the purpose of this thesis is to investigate and discuss how the process of voluntary user engagement in real-life contexts (in this study, living labs) is shaped when the innovations are not yet mature. The objective is to propose a framework that addresses issues of sustainable user engagement and commitment by including the users’ perspectives. To this end, the following research questions are further explored:RQ1: What aspects of innovation have an impact on the process of user engagement?RQ2: What aspects of the engagement context have an impact on the process of user engagement?RQ3: What aspects related to the users themselves have an impact on the process of user engagement?In order to meet the purpose of this study, the living lab was used as the context of participatory design activities in three different studied cases. The first living lab case was called “USEMP” and concerned testing and evaluation of a digital innovation with voluntary users. The second living lab case, “UNaLab”, incorporated ten European cities, aiming to develop nature-based solutions to problems in these cities following a living lab approach. The third living lab case, “U4IoT”, was designed to facilitate the engagement of five European Large-Scale Pilots with (current and future) users throughout the use and adoption of the Internet of things (IoT).This thesis is based on a qualitative interpretive case study approach. Beyond conducting two rounds of literature review, this research used multiple data collection methods within the context of the studied living lab cases. These included two rounds of semi-structured interviews with the living lab and innovation experts (24 interviews), four international workshops with 62 participants, and two rounds of open-ended questionnaires with 41 participants. A high-level analysis of the results from the three cases was also conducted through qualitative data coding, in which the results of all appended papers were reinterpreted, reorganized, synthesized and presented.This study contributes to the research on participatory design in the information systems research field by focusing on voluntary user engagement in living labs when the innovation is not yet mature. In so doing, this dissertation provides the Plan–Act–Reflect user engagement framework, which investigates the issues of user engagement and incorporates the perspectives of both users and innovation and living lab experts. The analysis of the results illustrated that user engagement in the living lab context is not a linear process with pre-determined entry and exit points. Instead, it is an iterative process characterized by complex interplay between different engagement phases, including cognitive engagement (plan), realize engagement (act), and engagement commitment (reflect). The results of this study could help participatory design practitioners, living lab organizers, project planners and decision makers on a larger scale – such as that of urban living labs – to understand not only how to engage users in the innovation processes but also how to keep them engaged. This may be accomplished through every part of the process, from user preparation to implementation to testing and adoption of innovations.
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| 10. |
- McPhee, Chris, et al.
(författare)
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Editorial : Living Labs
- 2019
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Ingår i: Technology Innovation Management Review. - : Talent First Network. - 1927-0321. ; 9:3, s. 3-5
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)
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