| 1. |
- Ekelin, Annelie, et al.
(författare)
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KomInDu : A Small Project about Big Issues
- 2004
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Ingår i: The proceedings from the biennial Participatory Conferences (PDC)2004. - Toronto : CPSR. - 1581138512
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Konferensbidrag (refereegranskat)abstract
- In this short paper, we present glimpses from an interdisciplinary research and development project aimed at enhancing local democracy by developing ICT support for the consultation process around the comprehensive plan of a municipality. For the participating researchers, the project offered the opportunity of combining and comparing approaches and methods from two different design traditions that share democratic ideals and ambitions of nurturing citizen/user participation in design processes. This proved to be more challenging than we had originally anticipated. Differences in perspective gave different interpretations of the design context as well as of how participatory the processes actually were.
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| 2. |
- Eriksén, Sara, et al.
(författare)
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What have we learned from the TANGO arena for regional cooperation in Southern Sweden?
- 2004
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Ingår i: Electronic Government. - Zaragoza : Springer Verlag. - 9783540229162 ; , s. 156-163
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Konferensbidrag (refereegranskat)abstract
- The TANGO e-government arena is a project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The project is now nearing its end, and we are thus at the stage of reflectively reviewing what has actually been accomplished and how this relates to the original goals of the project. In July 2002, when the project began, the aim was to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we have aimed towards es-tablishing feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our research questions have focused on exploring and managing multi-perspectivity as a resource for design. In this paper we look at how we organized our cooperation around these goals, and attempt to address those basic summing-up-the-project questions; How well have we succeeded? What have we learned in the process?
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| 3. |
- Winter, Jeff, 1959-, et al.
(författare)
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Identifying organizational barriers : A case study of usability work when developing software in the automation industry
- 2014
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Ingår i: Journal of Systems and Software. - : Elsevier. - 0164-1212 .- 1873-1228. ; 88, s. 54-73
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Tidskriftsartikel (refereegranskat)abstract
- This study investigates connections between usability efforts and organizational factors. This is an important field of research which so far appears to be insufficiently studied and discussed. It illustrates problems when working with software engineering tasks and usability requirements. It deals with a large company that manufactures industrial robots with an advanced user interface, which wanted to introduce usability KPIs, to improve product quality. The situation in the company makes this difficult, due to a combination of organizational and behavioural factors that led to a “wicked problem” that caused conflicts, breakdowns and barriers. Addressing these problems requires a holistic view that places context in the foreground and technological solutions in the background. Developing the right product requires communication and collaboration between multiple stakeholders. The inclusion of end users, who fully understand their own work context, is vital. Achieving this is dependent on organizational change, and management commitment. One step to beginning this change process may be through studying ways to introduce user-centred design processes.
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| 4. |
- Winter, Jeff, 1959-, et al.
(författare)
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SPI success factors within product usability evaluation
- 2010
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Ingår i: Journal of Systems and Software. - : Elsevier. - 0164-1212 .- 1873-1228. ; 83:11, s. 2059-2072
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Tidskriftsartikel (refereegranskat)abstract
- This article presents an experience report where we compare 8 years of experience of product related usability testing and evaluation with principles for software process improvement (SPI). In theory the product and the process views are often seen to be complementary, but studies of industry have demonstrated the opposite. Therefore, more empirical studies are needed to understand and improve the present situation. We find areas of close agreement as well as areas where our work illuminates new characteristics. It has been identified that successful SPI is dependent upon being successfully combined with a business orientation. Usability and business orientation also have strong connections although this has not been extensively addressed in SPI publications. Reasons for this could be that usability focuses on product metrics whilst today's SPI mainly focuses on process metrics. Also because today's SPI is dominated by striving towards a standardized, controllable, and predictable software engineering process; whilst successful usability efforts in organisations are more about creating a creative organisational culture advocating a useful product throughout the development and product life cycle. We provide a study and discussion that supports future development when combining usability and product focus with SPI, in particular if these efforts are related to usability process improvement efforts.
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