| 1. |
- Zineldin, Mosad, et al.
(författare)
-
Approaches for reducing medical errors and increasing patient safety : TRM, quality and 5 Qs method
- 2014
-
Ingår i: The TQM Journal. - : Emerald Group Publishing Limited. - 1754-2731 .- 1754-274X. ; 26:1, s. 63-74
-
Tidskriftsartikel (refereegranskat)abstract
- Purpose– The purpose of this paper is to identify the shortcoming of a health-care institution to reduce the medical errors (MEs) which lead to the increase of physicians and patients relationship.Design/methodology/approach– Total relationship management (TRM) emphasizes the totality and the holistic nature of a relationship. It includes five generic quality dimensions (5 Qs) and measurements. 5 Qs will be used in the paper to identify the shortcoming of a health-care institution, identify and reduce the MEs which lead to the increase of the patient safety and doctors and patients satisfaction.Findings– The paper shows that there is a need for a health-care system response to error that moves the system toward being as fail-Zero tolerant and failsafe as possible rather than one that blames the clinician who may have erred.Research limitations/implications– The proposed 5 Qs model consists of some generic integrated dimensions.Practical implications– Teamwork practice, holistic view and integration of different competences and recourses will allow the support of information systems, the collection of evidence about care, and efforts for continuous quality improvement.Social implications– This research attempts to contribute to the previous academic studies and knowledge in quality of medical and health care by reducing the MEs and increasing patient safety.Originality/value– The 5 Qs can be used as diagnostic instrument to identify and understanding of how MEs and AEs occur and suggest prevention strategies to reduce patient severity and dissatisfaction. The main goal of such prevention strategies is to reduce the probability of error occurrence and increase the probability that the error would be remedied before an inadvertent injury occurred.
|
|
| 2. |
- Zineldin, Mosad, et al.
(författare)
-
Approaches for Reducing Medical Errors & Increasing Patient Safety : TRM, Quality and 5 Qs Methods
- 2011
-
Ingår i: Approaches for Reducing Medical Errors.
-
Konferensbidrag (refereegranskat)abstract
- On important goal in any country should be to deliver safe and high-quality health care to patients in all clinical settings. Despite the best intentions, however, a high rate of largely preventable adverse events and medical errors occur that cause harm to patients.Medical errors are one of many Nations´ leading causes of death and injury. In USA, between 50,000 to 100,000 people die in U.S. hospitals each year and 1 000 000 excess injures as the result of medical errors (MEs) and adverse events (AEs). 23% of Europeans argue that they have been directly affected by a medical errors personally or in the family. over 3000 people die in Sweden, 185,000 case are associated with an adverse event in Canada and almost 11% of total deaths in Australia are caused by medical errors. Mixed up test results, injuries suffered during childbirth, infections following surgery, and incorrect drug dosages are just a few of the harmful errors.This means that more people die from medical errors than from motor vehicle accidents, breast cancer, or AIDS. One question is How many patients need to die before the media, government, county councils and care planners start to take serious actions to prevent such lose of people because of the medical errors?Total relationship medical management (TRMM) emphasizes the totality and the holistic nature of a relationship which includes internal and external factors, functions and resources inside and outside any health care organization/institution. TRMM includes 5 generic quality dimensions (5 Qs) and measurements. 5Qs will be used in this study to identify the shortcoming of a health care institution to reduce the medical errors which lead to the increase of physicians and patients relationship.
|
|
| 3. |
- Zineldin, Mosad, et al.
(författare)
-
Five Qualities (5Qs) and ergonomic approach : "Towards improved patient safety, medical and healthcare quality”
- 2014
-
Ingår i: Bridging research and good practices towards patients welfare. - : CRC Press. - 9781138027169 - 9781315736280 ; , s. 61-67
-
Konferensbidrag (refereegranskat)abstract
- According to the Institute of Medicine (IOM) report “To Err is Human” the injuries from medical errors are immense and the majority of the errors do not result from individual recklessness but from the flaws in the way the healthcare is delivered. This study is about a five qualities (5Qs) model which is a system including Human Factors Approach to quality and Patient Safety. The purpose of this paper is to demonstrate the integrated 5Qs and ergonomic as a new approach to build an effective and safe patient care environment and provide the guard of reducing medical and non-medical errors and increasing patient safety.
|
|
| 4. |
- Zineldin, Mosad, et al.
(författare)
-
Total Medical and Healthcare Quality, Satisfaction and Patient Safety (TMHQ)
- 2014
-
Ingår i: International Journal of Medical Sciences and Health Care. ; 2:9, s. 1-10
-
Tidskriftsartikel (refereegranskat)abstract
- According to the report “To Err is Human” the injuries from medical errors are immense and the majority of the errors do not result from individual recklessness but from the flaws in the way the healthcare is delivered. The purpose of this paper is to demonstrate the integrated Total Relationship Medical Management (TRMM) perspective, Total healthcare quality (THQ) and 5 qualities (5Qs) model as a new integrated measurement method which can build an effective and safe patient care environment and provide the guard of reducing the risk of medical and non-medical errors. Traditionally, medical and healthcare qualities have been measured using hard objective criteria such as mortality and morbidity. Soft assessments are often overlooked and neglected. The 5Qs model is more comprehensive and incorporates essential multidimensional attributes which are missing in the other models. A survey was conducted involving 223 inpatients in 8 public and private hospitals in China.
|
|
| 5. |
|
|
| 6. |
-
Cooperation and competition , C&C and JEP dissemination: : Health Care Quality Management: conference proceedings.
- 2009
-
Proceedings (redaktörskap) (populärvet., debatt m.m.)abstract
- “Co-opetition”, -co-operation for competition- is a key idea of this special issue of the IJHCQA, describes a situation in which independent departments, clinics, units or parties in health care sector co-operate with one another and co-ordinate their activities, thereby collaborating to achieve mutual goals which is patients’ satisfaction and health care quality assurance, but can at the same time compete with each other as well as with other health care providers. The basic philosophy underlying co-opetitive relationships is that all health care activities should aim for the establishment of mutually beneficial partnership relationships with other actors in the system, including competitors (Zineldin 2000, 2004). In short, the co-opetitive partners believe that their success does not require others to fail. They also have a philosophy that, in the spirit of trust and commitment, a win-win approach is the most effective way to assure the health care quality and patient safety. Good quality of care is considered to be the right of all patients and the responsibility of all involved actors in health care sector. Assuring the good health care quality is an ethical obligation of health care providers. Good-quality care makes, for example, contraception safer and more effective. Poorly delivered medical and health care services can cause infections, injuries, and even death. Poor services, in family planning clients and programs also can lead to incorrect, inconsistent, or discontinued contraceptive use and thus to unwanted pregnancies. Good-quality clinical services reduced clients' fears, increased their confidence in the care received, and generated loyalty to the clinic. In contrast, poor care can discourage women from seeking family planning or prompt clients to discontinue using family planning. Patients are more likely to feel safely the medical and health care provider is friendly, if they were satisfied with services, and if they had been told about the advantages and side effects of several treatment methods. Even health care staff members derive greater personal and professional satisfaction from their jobs when they can offer good-quality care and can feel their work is valuable. Some studies argue that the most satisfying aspect of physicians jobs was helping people and the community recognition they received for it.
|
|
| 7. |
|
|
| 8. |
- Desalegn, Abraha, et al.
(författare)
-
Establishment Processes and Building Relationships in Latin American Countries : The Case of Swedish Firms in Mexico
- 2008
-
Ingår i: International Journal of Automotive Industry and Management (IJAIM). - 1976-7307. ; 2:1, s. 23-48
-
Tidskriftsartikel (refereegranskat)abstract
- This paper addresses the establishment processes of two Swedish companies in the automotiveindustry in Mexico by applying an establishment process model. An exploratory case study isapplied as a research method. One of the main findings of the article is that in both bus and trucksegments (sectors), there are well developed and tightly structured networks which function more orless in the same way as the networks and relationships in developed countries although Mexico is adeveloping country. Another finding is that the level of trust with the Scania's customers differs in thetwo segments. In the bus segment the relationship with customers is dominated by cooperation andtrust, whereas in the truck segment it does not as the market has more trust in other brands than inScania's products and services. A third finding is that Scania's competitive advantages rely on itscomplete solution which includes trucks, parts and services and on its cooperation with some competitorsand strong relations with authorities. While Volvo's competitive advantages are based on itsstrong dealers network strengthened through complete solution including training, new financing andselling programs, i.e. offering integrated services and cooperation with some competitors & strongrelations with authorities. A fourth finding is that in the Mexican market, government relationships areas important as customer relations and should be dealt with adequately if firms are going to succeedin their establishment attempts.
|
|
| 9. |
-
European Business Review
- 2006
-
Samlingsverk (redaktörskap) (populärvet., debatt m.m.)abstract
- Reviewer (granskning av vetenskapliga arbete för publikation i internationella tidskrifter THE MOHAMMED CARTOONS CONTROVERSY AND THE BOYCOTT OF DANISH PRODUCTS IN THE MIDDLE EAST, European Business Review (203)
|
|
| 10. |
-
International Journal of Bank Marketing : IJBM
- 2006
-
Samlingsverk (redaktörskap) (övrigt vetenskapligt/konstnärligt)abstract
- Reviewer (granskning av vetenskapliga arbete för publikation i internationella tidskrifter The impact of the enabling bank on SME satisfaction, International Journal of Bank Marketing, MS 263 IJBM
|
|
