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- Axelsson, Karin, 1968-, et al.
(författare)
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Communication Analysis of Public Forms
- 2007
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Ingår i: International Journal of Public Information Systems. - Sundsvall : MidSweden University. ; :3, s. 161-181
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Tidskriftsartikel (refereegranskat)abstract
- This paper adopts a communication perspective on forms in public e-services. This perspective emphasizes that the main purpose of such forms is to facilitate communication between citizens and government agencies. The form is perceived as a tool for performing communicative actions. A communication analysis (CA) method, originally developed for systems requirements engineering, is applied on a public form; i.e. the medical certificate used in connection with a citizen’s application for a provisional driving license in Sweden. The CA method consists of a set of questions related tothree communicative categories; conditions, actions, and consequences. The CA method is used in order to explore the communicative roles of forms in public e-services. As a result of the communication analysis four multi-functional purposes of citizen and government agency communication are discovered. These purposes contribute to the understanding and evaluation of forms in public e-services. The communicative roles, and their multi-functional purposes, are important design features to focus in the development of e-services and electronic forms. Besides these findings, another outcomeis that the CA method has been tested in an e-government context. The communication perspective, as well as the CA method, contribute with useful insights in this context.
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| 5. |
- Goldkuhl, Göran, 1949-, et al.
(författare)
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From e-ladder to e-diamond - re-conceptualising models for public e-services
- 2006
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Ingår i: Proceedings of the 14th European Conference on Information Systems,2006. - Göteborg : Göteborgs universitet. - 9789163198946 ; s. 584-595
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Konferensbidrag (refereegranskat)abstract
- There is rapid growth in the development and launching of new public e-services to citizens. In doing this, government agencies base their work on national and international programs for e-government development. Many such programs include a stage model for public e-services. Many such models comprise stages of 1) information, 2) interaction, 3) transaction and 4) interaction. The wide spread use of such stage models (e-ladders) give rise to several questions. Are the categories of a stage model well chosen? Do e-services evolve through such a series of stages? Is there a real advancement between the different stages? Should one always strive for higher stages? Are higher stages inherently better than lower stages? Is a stage model a proper yardstick for evaluation and benchmarking? The paper pursues a critical examination of such stage models (called e-ladder). A conceptual analysis of stage models is performed based on a socio-pragmatic foundation. Empirical examples are given that show weaknesses in the assumptions and conceptualisations of stage models. An alternative model -the e-diamond - is presented consisting of three polarities (informative vs performative; standardized vs individualized; separate vs coordinated).
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- Persson, Anders, 1978-, et al.
(författare)
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Stage-models for public e-services - investigating conceptual foundations
- 2005
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Ingår i: the 2nd Scandinavian Workshop on e-Government,2005.
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Konferensbidrag (övrigt vetenskapligt)abstract
- Informationtechnology has since the turn of the millennia been one of the coreissues in the reform of public administration in governmentagencies. Aiding this development has in some countries and in theresearch community been discussed through the development of stagemodels describing the evolution of services in stages. This is thecase in Sweden where the Swedish agency for administrativedevelopment has been using a model to describe, evaluate andpromote the emerging services. This paper pivots on the discussionabout the conceptual foundation for models such as the Swedishmodel and other models. The discussion is conceptually founded ininformation systems actability theory and IS usage situations. Thispaper addresses the issue of stage models and the concept of stagesitself. The models discussed lack in the categorization of thedescribed stages; borders between stages are undistinguishable andunclear. A refined model that addresses the discovered issues ispresented in the paper.
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