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Sökning: WFRF:(Winter Jeff) > Refereegranskat > Blekinge Tekniska Högskola

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1.
  • Ekelin, Annelie, et al. (författare)
  • KomInDu
  • 2004
  • Ingår i: PDC 2004. - 0-9667818-3-X ; s. 28-31
  • Konferensbidrag (refereegranskat)abstract
    • In this short paper, we present glimpses from an interdisciplinary research and development project aimed at enhancing local democracy by developing ICT support for the consultation process around the comprehensive plan of a municipality. For the participating researchers, the project offered the opportunity of combining and comparing approaches and methods from two different design traditions that share democratic ideals and ambitions of nurturing citizen/user participation in design processes. This proved to be more challenging than we had originally anticipated. Differences in perspective gave different interpretations of the design context as well as of how participatory the processes actually were.
2.
  • Elovaara, Pirjo, et al. (författare)
  • Educational programs in e-government An active, practice- and design-oriented network?
  • 2004
  • Ingår i: 3rd International Conference on Electronic Government (EGOV 2004). - 3-540-22916-7 ; s. 457-459
  • Konferensbidrag (refereegranskat)abstract
    • In the autumn of 2004, two higher educational programs in e-government will be starting up at Blekinge Institute of Technology in Southern Sweden. One of these is a Master’s level program, while the other is a more basic, two-year vocational education. Each will be the first of its kind in Scandinavia, and both will be offered as net-based distance education. The interdisciplinary group of researchers/teachers now developing the courses for these educational programs, in co-operation with several other research groups in Scandinavia, see this co-construction of distance education as the beginning of an active Scandinavian network of competence around higher education and ongoing research and development in the e-government area. We are currently exploring the possibilities of using distance education in this area as a way of networking around on-going e-government research and competence enhancement in Scandinavia. The Scandinavian tradition of Participatory Design, as well as ideas about e-government as constantly ongoing co-construction, have inspired us in our work with developing the new educational programs. A reference group consisting of representatives from a number of municipalities and various government agencies plays an important role in this work.
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3.
  • Eriksén, Sara, et al. (författare)
  • What have we learned from the TANGO arena for regional cooperation in Southern Sweden?
  • 2004
  • Ingår i: EGOV 2004. - 3-540-22916-7 ; s. LNCS 3183 pp.156-163
  • Konferensbidrag (refereegranskat)abstract
    • The TANGO e-government arena is a project in Southern Sweden, funded by the Innovative Actions of the European Regional Development Fund. The project is now nearing its end, and we are thus at the stage of reflectively reviewing what has actually been accomplished and how this relates to the original goals of the project. In July 2002, when the project began, the aim was to establish cooperation between the public sector, private enterprise and university-based research in designing public e-services. In cooperating around development of new, integrated services, catering to various categories of users as well as to a growing diversity of mobile technologies, we have aimed towards es-tablishing feedback channels between practice and theory, between use and design, and between different academic disciplines where we see a need to synchronize the models and methods we work with. Our research questions have focused on exploring and managing multi-perspectivity as a resource for design. In this paper we look at how we organized our cooperation around these goals, and attempt to address those basic summing-up-the-project questions; How well have we succeeded? What have we learned in the process?
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5.
  • Winter, Jeff, et al. (författare)
  • Developing Quality through Measuring Usability--The UTUM Test Package
  • 2007
  • Ingår i: WoSQ'07 : ICSE Workshops 2007.
  • Konferensbidrag (refereegranskat)abstract
    • This paper presents a tool for building quality of use into software and the software process, in the form of a test package for mass market devices. It is developed for measuring user experience, which is seen as a more encompassing term than usability. The test package, which is under constant development, is the result of a long term cooperation between industry and academia, and is in use in indutrial development projects. It shows usability through the use of metrics, for efficiency, effectiveness and satisfaction, supported by qualitative judgements made by a test leader/usability expert. It gives a clear demonstration of quality, from the customer and end-user point of view. The case presented here, where the test has been performed concurrently in two countries, has been a quality assurance of the test package, which has been found to work efficiently and flexibly in a complex industrial environment, with complicated relationships between customers, partners and end-users.
6.
  • Winter, Jeff, et al. (författare)
  • Identifying organizational barriers-A case study of usability work when developing software in the automation industry
  • 2014
  • Ingår i: Journal of Systems and Software. - 0164-1212. ; 88:February, s. 54-73
  • Tidskriftsartikel (refereegranskat)abstract
    • This study investigates connections between usability efforts and organizational factors. This is an important field of research which so far appears to be insufficiently studied and discussed. It illustrates problems when working with software engineering tasks and usability requirements. It deals with a large company that manufactures industrial robots with an advanced user interface, which wanted to introduce usability KPIs, to improve product quality. The situation in the company makes this difficult, due to a combination of organizational and behavioural factors that led to a "wicked problem" that caused conflicts, breakdowns and barriers. Addressing these problems requires a holistic view that places context in the foreground and technological solutions in the background. Developing the right product requires communication and collaboration between multiple stakeholders. The inclusion of end users, who fully understand their own work context, is vital. Achieving this is dependent on organizational change, and management commitment. One step to beginning this change process may be through studying ways to introduce user-centred design processes.
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7.
  • Winter, Jeff (författare)
  • Law, knowledge and mobility in local planning
  • 2004
  • Ingår i: 3rd International Conference on Electronic Government (EGOV 2004). - 3-540-22916-7 ; s. 575-576
  • Konferensbidrag (refereegranskat)abstract
    • Interpretation of the law is important in the administrative decision-making process in local municipal planning, which is a co-operative process. Local mobility also plays an important role. A study of work practice highlights the need to take this into account when designing support for decision-making processes.
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8.
  • Winter, Jeff, et al. (författare)
  • Meeting organisational needs and quality assurance through balancing agile and formal usability testing results
  • 2011
  • Ingår i: Lecture Notes in Computer Science. - 0302-9743. ; 4980, s. 275-289
  • Konferensbidrag (refereegranskat)abstract
    • This paper deals with a case study of testing with a usability testing package (UTUM), which is also a tool for quality assurance, developed in cooperation between industry and research. It shows that within the studied company, there is a need to balance agility and formalism when producing and presenting results of usability testing to groups who we have called Designers and Product Owners. We have found that these groups have different needs, which can be placed on opposite sides of a scale, based on the agile manifesto. This becomes a Designer and a Product Owner Manifesto. The test package is seen as a successful hybrid method combining agility with formalism, satisfying organisational needs, and fulfilling the desire to create a closer relation between industry and research.
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10.
  • Winter, Jeff, et al. (författare)
  • Reporting Usability Metrics Experiences
  • 2009
  • Ingår i: ICSE Workshop on Cooperative and Human Aspects of Software Engineering. - 978-1-4244-3712-2 ; s. 108-115
  • Konferensbidrag (refereegranskat)abstract
    • It is often claimed that software development is negatively affected by infrequent, incomplete and inconsistent measurements; improving with the help of metrics is an obvious solution. Software testing provides opportunities for measurement that give organizations insight in to processes. Usability testing is part of the testing area, although it is not a commonly addressed area within software engineering, perhaps because of a split between qualitative and quantitative paradigms. We compare a usability testing framework called UTUM with principles for Software Process Improvement, and find areas of close agreement as well as areas where our work illuminates new characteristics. UTUM is found to be a useful vehicle for improvement in software engineering, dealing as it does with both product and process. Our work emphasises the importance of the neglected area of usability testing. Our experience also illustrates how the metrics have been tailored to act as a boundary object between different disciplines.
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