| 1. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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A Milieu for Innovation : Defining Living Labs
- 2009
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Ingår i: Stimulating recovery. - New York : ISPIM. - 9789522148643 - 9522148644 ; , s. 12-
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Konferensbidrag (refereegranskat)abstract
- A new trend of user involvement in open innovation processes has emerged. Concurring with this trend the Living Lab concept has been re-vitalized. This concept has attracted attention lately, but there exist no coherent view. In this paper we discuss and define the concept and propose five key components and five key principles for Living Labs based on experiences from over 30 development and research projects within two Living Labs, Botnia Living Lab and Halmstad Living Lab. The key components are: ICT & Infrastructure; Management; Partners & Users; Research; and Approach. The key principles are: Openness; Influence; Realism; Value; and Sustainability. Our proposed definition of a Living Lab is: A Living Lab is a user-centric innovation milieu built on every-day practice and research, with an approach that facilitates user influence in open and distributed innovation processes engaging all relevant partners in real-life contexts, aiming to create sustainable values.
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| 2. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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Concept design with a living lab approach
- 2009
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Ingår i: 2009 42nd Hawaii International Conference on System Sciences. - : IEEE Communications Society. - 9780769534503 ; , s. 1-10
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Konferensbidrag (refereegranskat)abstract
- Living Labs is a rather new research area and phenomena that introduces new ways of managing innovation processes. The underlying idea is that people's ideas, experiences, and knowledge, as well as their daily needs of support from products, services, or applications, should be the starting point in innovation. This paper illuminates experiences and accumulated knowledge to the area of concept design in an innovation process within a Living Lab. FormIT, a methodology developed for innovation processes within Living Labs is introduced through an illustration of how it has been utilised in a case. The experiences and the method are related to characteristics of Living Labs, and the paper closes with some concluding remarks in relation to concept design in a Living Lab.
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| 3. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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Creating social change in a municipality using a Total Quality Management approach
- 2009
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Ingår i: Total Quality Management and Business Excellence. - : Informa UK Limited. - 1478-3363 .- 1478-3371. ; 20:12, s. 1375-1393
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Tidskriftsartikel (refereegranskat)abstract
- This paper describes a joint project started by citizens, trade life and local government of the Swedish municipality of Jokkmokk to create a positive societal development based on the tenets of Total Quality Management. The project had a duration of two years, and also included a parallel effort made in Mansfield in the United Kingdom, although this paper describes the Jokkmokk part of the project. The evaluation was based on surveys and interviews analysed using Soft Systems Methodology. The analysis shows that most respondents thought that the project was successful in changing attitudes of the people of Jokkmokk and of creating valuable networks. The project also had an aim to create involvement of ordinary citizens and many activities were addressed to let citizens develop and generate ideas and participate in societal activities and decision making. The evaluation showed that the leaders and politicians of Jokkmokk were not ready for the used bottom-up approach. The analysis also underlines the importance of communicating the mission and goals of the project. We consider the achievements, due to the short duration of the project, substantial and both the positive and the negative outcomes present valuable lessons from a societal development perspective.
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| 4. |
- Bergvall-Kåreborn, Birgitta, et al.
(författare)
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Living lab : an open and citizen-centric approach for innovation
- 2009
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Ingår i: International Journal of Innovation and Regional Development. - 1753-0660 .- 1753-0679. ; 1:4, s. 356-370
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Tidskriftsartikel (refereegranskat)abstract
- In this paper, we focus on a new research area, Living Lab that introduces new ways of managing innovation processes. A Living Lab can be viewed as both an innovation milieu and an innovation approach and the aim of this paper is to clarify these two perspectives, as well as to illustrate how they can enrich each other. This is done by presenting one Living Lab milieu, Botnia Living Lab and its key components; and one Living Lab approach, FormIT and its key principles. The presentation is done on two levels, one general level and one case specific level. The case focuses on involving citizens in the design of an e-service aimed to increase their influence in a municipality and its development. Through this, we learnt that the key components of a Living Lab constitutes important structures that enhance the process and as such the principles.
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| 5. |
- Chronéer, Diana, et al.
(författare)
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Born global in a heartbeat
- 2009
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Ingår i: Proceedings of the XX ISPIM Conference, Vienna, Austria, 21-24 June 2009.
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Konferensbidrag (refereegranskat)abstract
- This paper aims to enhance the knowledge of business model development in the mobile service sector by exploring the underlying components of a business model for organizations within that industry. By drawing from business model literature combined with findings from a longitudinal case study of an iPhone application, a conceptual business model for mobile services was developed. Proposed model extends earlier frameworks by adding contingency aspects and the view of core resources into a dynamic business model. Findings from the study highlight the importance for application developers to have an overall resource strategy in order to support the sustainability of their business models. This is particularly important due to the rapid pace of change in the industry and the technology.
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| 6. |
- Fernández, Walter, et al.
(författare)
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Using design as boundary spanner object in climate change mitigation projects
- 2009
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Ingår i: Australasian Journal of Information Systems. - : Australian Journal of Information Systems. - 1449-8618 .- 1326-2238. ; 16:2, s. 51-69
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Tidskriftsartikel (refereegranskat)abstract
- Climate change is a growing concern for society and the focus of numerous research initiatives across multiple fields of science. These initiatives often need to capitalize on the cross-specialized knowledge contributed by researchers from very different fields. The diversity of worldviews among key stakeholders requires an effective overall design strategy acting as a boundary spanner object. This study presents an account of the issues faced by a multidisciplinary research project and discusses the suitability of a design approach to help address issues such as equality, empowerment, autonomy, creativity, performance, reduction of innovation cycle times and also provide for the necessary balance between control, speediness and flexibility.
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| 7. |
- Martin, Suzanne, et al.
(författare)
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MyHealth@Age : improving health, safety and wellbeing for elderly people in remote rural areas
- 2009
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Ingår i: eChallenges e-2009 Conference Proceedings. - : IIMC International Information Management Corporation. - 9781905824137
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Konferensbidrag (refereegranskat)abstract
- It is generally accepted that the prevalence of illness is potentially greatest in the older age group including physical disabilities and mental health problems. Whilst this has implications for the individual and society in general, unique challenges present for those ageing within rural remote areas of the world . MyHealth@Age focuses on the development of eHealth services to citizens living in peripheral areas of Europe. Specifically, this innovative research has utilitsed the methodologies of the Living Labs utilising participatory qualitative research methods to empower the citizens to inform local sustainable service development, mapped to local needs. This paper will present the research objectives and findings of gathering user requirements. The research objectives include: Improved health, safety and well being for elderly people in northern periphery region.
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| 8. |
- Melander-Wikman, Anita, et al.
(författare)
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Improving health and safety for elderly people through an ethic-of-appreciation
- 2009
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Ingår i: The Journal of Nutrition, Health & Aging. - 1279-7707 .- 1760-4788. ; 13:6, Suppl. 1, s. S449-
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Tidskriftsartikel (övrigt vetenskapligt/konstnärligt)abstract
- IntroductionThis paper uses data from My Health @ Age (2008-2010), an EU, Northern Periphery funded project. Its aim is to offer the rapidly ageing population in the northern periphery regions of Europe, improved health, safety and well-being through the use of new services and new mobile ICT products. The project methodology is informed by the values and processes of Participatory Design, Form-IT and appreciative action research. The project's aim and its approach raise a fundamental ethical question, namely, ' In what ways do ICT solutions for improving the quality of life for older people (over 65 years) in the northern periphery regions, have an ethical dimension?MethodsOur developing ethical awareness uses data from focus group meetings and storyboarding activities conducted with a group of 20 elderly persons, with/with out functional limitations, in Norrbotten, Sweden. Using conversational analysis, thematic elucidation, semiotic and iconographic analysis, we present our efforts to do the 'right thing' and the 'best thing' to enhance the well-being of elderly people.ResultsThis paper illustrates ethical conflicts and dilemmas associated with trying to balance user needs ( e.g. elderly people, health care professionals) with technological (product) design requirements and commercial or market opportunities. Four ethical themes have emerged which, collectively, form an etic-of-appreciation. They are the need to clearly demonstrate an;* Ethic of respect: Where the lived experiences of older people are actively listened to.*Ethic of empowerment: Where older people feel they have a voice in descisions about their well-being.* Ethic of critique: Where power differentials that often constrain and marginalise older adults, are confronted.* Ethic of concern: Where ICT solutions enable older people to feel dignified and treated with kindness.ConclusionICT and ethics need to be creatively synthesised into an ethic-of-appreciation. This is imperative for projects based on participatory design principles.ReferencesGhaye, T., Melander Wikman, A., Kisare, M., Chambers, P., Bergmark, U., Kostenius, C. and Lillyman, S. (2008) Participatory and appreciative action and reflection (PAAR) - democratizing reflective practices. Reflective Practice, 9(4) 361-397Melander Wikman, A., Jansson, M. & Ghaye, T. (2006) Reflections on an appreciative approach to empowering elderly people in home healthcare. Reflective Practice, 7; 4:423-443
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| 9. |
- Ståhlbröst, Anna, et al.
(författare)
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Striving for realism in a user involvement process
- 2009
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Ingår i: Proceedings of the 2nd ISPIM Innovation Symposium. - 9789522148643
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Konferensbidrag (refereegranskat)abstract
- Nowadays, it is commonly acknowledged that it is important to learn from users when the aim is to develop user-centred services and products. This is shown in the fact that a lot of the commercially important innovations that are developed today are developed by end-users. When it comes to innovation, it is burdened with uncertainty and the only way to get input on users reactions, is to start developing it and to let users use it. One way to involve users in the process of innovation development is the Living Lab approach in which one guiding principle is realism. In this paper, the aim is to define and illustrate how the Living Lab principle realism takes form and is facilitated in a mobile service development project described in this paper. We found that realism takes different forms dependent on in which phase the innovation process is.
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| 10. |
- Ståhlbröst, Anna, et al.
(författare)
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Understanding innovation community users
- 2009
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Ingår i: Proceedings of the XX ISPIM Conference, Vienna, Austria, 21-24 June 2009.
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Konferensbidrag (refereegranskat)abstract
- Today, we are facing new and challenging situations with the growing financial crisis and the difficult times for companies with a decreasing number of customers and declining revenues. It is therefore important for companies to challenge their way of thinking and developing innovations. An up-coming approach to innovation is to open up the innovation process and to include users in this process. Due to immaturity of this approach, there is little knowledge on how these communities should be designed and used to really support companies’ innovation processes. In this paper, we illustrate how and why users engage in innovation communities, as well as the nature of these users. We do this with the objective to render results that can guide companies on how to utilize their on-line user communities in order to accelerate user’s participation in open innovation processes.
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