| 1. |
- Huvila, Isto, et al.
(författare)
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Empowerment or anxiety? : Research on deployment of online medical e-health services in Sweden
- 2013
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Ingår i: Bulletin of the American Society for Information Science and Technology. - : John Wiley & Sons. - 1931-6550 .- 1550-8366 .- 0095-4403. ; 39:5, s. 30-33
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Tidskriftsartikel (refereegranskat)abstract
- As early e-health efforts progress, it is critical to step back to study their effectiveness and inform expanded implementation. The DOME project is a Swedish research initiative to examine the methods and implications of providing patients access to their own medical records and other e-health services. The focus is on SUSTAINS, a patient access system established in 2012 in 11 European countries. Sweden’s Uppsala county opened access to residents to view their electronic health records with provider notes, lab results, diagnoses and treatments in late 2012. Pre- and post-implementation studies are being carried out through DOME and mixing with the public debate on benefits and drawbacks of easy online access to personal health information. Supporters and critics share concern for quality of care and data security. But advocates focus on better decisions by empowered patients, while detractors, including many healthcare providers, see patient anxiety resulting from insufficient information and lack of consultation. The DOME project is providing the opportunity to analyze all sides of expanded access to electronic health records.
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| 2. |
- Myreteg, Gunilla, 1968-, et al.
(författare)
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Affärssystem för verksamhetsutveckling
- 2013. - 10
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Ingår i: Controllerhandboken. - Stockholm : Liber. - 9789147099085 ; , s. 471-504
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Bokkapitel (övrigt vetenskapligt/konstnärligt)
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| 3. |
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| 4. |
- Myreteg, Gunilla, 1968-
(författare)
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ERP systems and organizational learning : Where do we stand? A literature review
- 2014
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Ingår i: Proceedings of the 8th European Conference on IS Management and Evaluation, ECIME 2014. - : Academic Conferences and Publishing International Limited. - 9781910309438 ; , s. 155-162
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Konferensbidrag (refereegranskat)abstract
- ERP systems are today implemented in a great number of organizations. Research has invested much energy and time to make descriptions and recommendations regarding how the implementation should best be managed. The next step in practice as well as in research is how to continue to develop the business processes and ERP systems in order to take advantage of all their promises, and to refine how ERP systems are used in day-to-day activities. A starting point for the present study is that organizations today are characterized by strong external and internal pressure. In order to response to and deal with these, organizations strive to balance demands regarding stability and change. This implies that organizations put effort into designing and maintaining or changing practices, rules and routines. Within the general fields of organization theory and management accounting/control the ambition to create deliberate change is often conceptualized as processes of organizational learning (OL). This concept has also been used in the context of ERP systems. The research field is however heterogeneous and findings are scattered and inconsistent. There is a need for further development of our knowledge about the role of ERP systems in processes of organizational learning after the implementation phase. The present paper strives to consolidate and synthesize the current knowledge. The research question is to what extent and how do research conceptualize organizational learning and its interactions and involvement with the ERP system? The paper is a literature review of research on OL in the context of ERP systems. The aim is to analyze and classify previous research, and also to give suggestions for avenues suitable and fruitful for future research. The review compares and contrasts approaches in order to analyze similarities and dissimilarities and to investigate what topics or issues have been addressed by previous research. The analysis shows that overall there is a lack of definitions and stringency in research on OL in an ERP systems context in the post-implementation phase. The final section also forwards some suggestions for future research.
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| 5. |
- Myreteg, Gunilla
(författare)
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On the Embeddedness of ERP Systems : An Institutional Analysis
- 2010
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Ingår i: Proceedings of the 4th European Conference on Information Management and Evaluation. - 9781906638726 ; , s. 275-281
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Konferensbidrag (refereegranskat)abstract
- The benefits of IS/IT are often described in literature, and are often expressed as almost unlimited. An enterprise resource planning (ERP) system is an example of modern information technology with several benefits, such as a companywide design, with a mutual database and real time data. An ERP system is said to excel the company in several respects. However, previous research has shown that the impacts of ERP systems are moderate on management accounting as well as on the issue of productivity increases within the organization. Our understanding of why the impacts are smaller than expected is insufficient. This paper is based on a case study of a medium sized Swedish manufacturing company during the process of choosing and implementing an ERP system. The IT artifact is conceptualized as an evolving and embedded system, which is brought into a dynamic social context. The social dimension makes the process of implementing an ERP system complex and indeterminate. A less investigated aspect of these processes is the historical perspective, where literature has suggested researchers to expand the temporal boundaries. In the present study this is accomplished by investigating the process of how the ERP system was chosen, which precedes the implementation. Drawing from old institutional economics a process is seen to depend on previous actions and experiences, but at the same time the actor always has the possibility to act in a new way, causing change. The analysis examine the future users' ideas of what an ERP system is, how these ideas affect the evaluation of alternative ERP systems, and also if, how and why the ideas changes throughout the implementation. The purpose is to develop an understanding of how a new IT artifact is embedded into the social context of an organization, due to the actors' prior experiences of IT. One of the conclusions drawn is that the IT artifact may impact the work and organization in a more indirect or unnoticeable way than researchers might expect.
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| 6. |
- Myreteg, Gunilla
(författare)
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Remembering and Recalling : The ERP System as an Organizational Memory
- 2011
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Ingår i: Proceedings of ECIME 2011. ; , s. 366-372
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- The purpose of an enterprise resource planning (ERP) system is to bring several benefits to the company by using a mutual database and real time data. Empirical studies yet show that several companies judge ERP projects as unsuccessful. Implementing and using ERP systems are complex processes. Organizations must decide what information and knowledge about processes, events and transactions needs to be saved in organizational memory (OM), and thereby be accessible for future use. Organizational procedural memory stores knowledge about how to do things in the organization, while declarative memory stores factual knowledge. How are ERP systems involved in the process of creating and maintaining a purposeful data base in an organization? What are the implications of ineffective information processing? What happens when social structures embedded in the organization come to meet with structures embedded in technology? The paper is based on a case study of a medium sized Swedish manufacturing company during the process of implementing and using an ERP system. ERP systems are conceptualized as evolving and embedded systems, which are brought into a dynamic social context. The social dimension makes the process of implementing ERP systems complex and indeterminate. The analysis explores the role of ERP systems for successfully creating and maintaining information stored in OM. Particular attention is paid to obstacles that may occur during the process, and how they affect organizational effectiveness. The purpose is to develop an understanding of how ERP systems are involved in information processes characterized by embedded social structures. The argument is that the aspect of maintenance of information is crucial to realizing the potential of an ERP system, because of the importance to decision making of what information is stored. ERP systems have the technical possibility to store information for a very long time. They will also store incorrect data forever, because they do not discriminate between high and low quality data. ERP systems per se do not create efficient information storage and maintenance. Managers and users need to consciously plan the ERP system as part of OM in order to utilize the potential benefits of the system. To address this need it is important that ERP implementations also deal with organizational, social issues, rather than primarily focus on technological aspects. A technological focus leads to considerations made only in relation to the declarative memory. Organizations need to develop specific procedural memory that concern how to do things connected to ERP system information processing, because the historical procedural memories in organizations do not answer to the needs and tasks connected to this type of ERP system usage.
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| 7. |
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| 8. |
- Scandurra, Isabella, 1973-, et al.
(författare)
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Development of novel eHealth services for citizen use - Current system engineering vs. best practice in HCI
- 2013
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Ingår i: Human-Computer Interaction - Interact 2013. - Berlin, Heidelberg : Springer Berlin/Heidelberg. - 9783642404795 - 9783642404801 ; , s. 372-379
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Konferensbidrag (refereegranskat)abstract
- Many new public eHealth Services are now being developed. Often a conventional customer-vendor process is used, where the customer is a public authority, e.g. a county council, and the vendor a commercial actor, e.g. an IT development company. In this case study the engineering process regards a novel eHealth service aiming to provide patients with online access to their electronic health record. A complicating factor in conventional customer-vendor processes for public e-services is that "the future user could be anyone". In the light of best practice in Human-Computer Interaction, this study examines the joint effort of the customer and vendor when developing novel services for citizen use. The results include delimiting factors, recommendations for public authority customers and proposed new actions for the research agenda.
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| 9. |
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| 10. |
- Scandurra, Isabella, 1973-, et al.
(författare)
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Development of Patient Access to Electronic Health Records as a Step Towards Ubiquitous Public eHealth
- 2013
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Ingår i: European Journal of ePractice. - : European Commission. - 1988-625X. ; 20, s. 21-36
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Tidskriftsartikel (refereegranskat)abstract
- A necessary activity towards moving healthcare services out of the physical premises of hospitals and into patients’ daily lives is to supply citizens with various health services via the Internet, i.e. public eHealth services. However, developing public eHealth services for a large number of heterogeneous end-users is a complex task. This case study investigated the development process of a novel eHealth service that provides patient access to electronic health records, which was developed and recently deployed within the scope of an EU project.A conventional customer-vendor process was applied that resulted in a high degree of uncertainty regarding end-user needs of this novel service. The development team tried to compensate for this weakness by using agile methods. When developing public eHealth services for citizens, it is imperative to involve potential users, to evaluate the citizens’ needs as a function of benefit, usability and security, and to handle those concepts responsibly throughout the process.
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