| 1. |
- Dittrich, Yvonne, et al.
(författare)
-
From Knowledge Transfer to Situated Innovation : Cultivating spaces for co-operation in innovation and design between academics, user-groups and ICT providers
- 2009
-
Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Innovation systems, ‘triple helix’, and similar expressions, are used to conceptualise the growing need for more integrated forms of co-operation between academia and other societal actors, such as governmental agencies and industry, in order to produce knowledge relevant for society. However, there is as yet little reported experience from such recent and on-going co-operative projects of how research changes when it becomes involved in practices it is meant to contribute to. In this paper, the authors report about three different research projects where researchers co-operated with governmental agencies and industry around the development of ICT. Evidence from three domains, namely e-government, telecommunications and welfare services, indicates the need for problematising current mainstream understandings of innovation. Innovation, as we see it, is occurring through configurations of designers, developers and domain experts that form constituencies and where scientific knowledge is confronted by requirements, constraints and possibilities of the specific situation. In this context innovation of, or involving, ICT requires a significant amount of imagination, represents a relatively sharp break with established ways of doing things, and requires artful integration of different professional practices, communities, and technologies. We define these creative processes of co-development of work practices, organisations and technology as ‘situated innovation’.
|
|
| 2. |
- Dittrich, Yvonne, et al.
(författare)
-
From Knowledge Transfer to Situated Innovation
- 2003
-
Konferensbidrag (refereegranskat)abstract
- Innovation systems, triple helix, and similar expressions, are used to conceptualise the growing need for more integrated forms of co-operation between academia and other societal actors, such as governmental agencies and industry, in order to produce knowledge relevant for society. However, there is as yet little reported experience from such recent and on-going co-operative projects of how research changes when it becomes involved in practices it is meant to contribute to. In this paper, the authors report about three different research projects where researchers co-operated with governmental agencies and industry around the development of ICT. Evidence from three domains, namely e-government, telecommunications and welfare services, indicates the need for problematising current mainstream understandings of innovation. Innovation, as we see it, is occurring through configurations of designers, developers and domain experts that form constituencies and where scientific knowledge is confronted by requirements, constraints and possibilities of the specific situation. In this context innovation of, or involving, ICT requires a significant amount of imagination, represents a relatively sharp break with established ways of doing things, and requires artful integration of different professional practices, communities, and technologies. We define these creative processes of co-development of work practices, organisations and technology as situated innovation.
|
|
| 3. |
- Dittrich, Yvonne, et al.
(författare)
-
Learning through Situated Innovation. Why the specific is crucial for Participatory Design Research
- 2014
-
Ingår i: Scandinavian Journal of Information Systems. - : IRIS Association. - 0905-0167. ; 26:1
-
Tidskriftsartikel (refereegranskat)abstract
- Specific, situated Participatory Design (PD) practices have always been at the heart of Participatory Design research. The role of the very situatedness and specificity of PD practice for theory-building within PD research is, however, seldom discussed explicitly. In this article, we explore why and in which ways the specificity and situatedness of PD practices are crucial for PD research. We do so by developing the notion of PD as situated innovation based on a pragmatic epistemology. PD research aims at developing and continuously unfolding what PD can, might and should be. We show implications of such a pragmatic epistemology of PD on understanding and arguing for PD research approaches. These concepts are illustrated referring to PD practices as experienced in PD research projects. Our epistemological argumentation supports the emphasis on exploring new PD practices and learning and theorizing about PD from the specificities, in line with recent debate contributions.
|
|
| 4. |
- Dittrich, Yvonne, et al.
(författare)
-
Making e-Government Happen. Everyday co-development of services, citizenship and technology.
- 2003
-
Konferensbidrag (refereegranskat)abstract
- In a joint research project concerning the use and design of IT in public services, we are using a simple figure of on-going, design-oriented interactions to highlight shifting foci on relationships of codevelopment of services, citzenship and technology. We bring together a number of concrete examples of this on-going everyday co-development, presented from the different perspectives that we, as researchers from different disciplines and traditions, represent in the project. The article explores and discusses wokring relations of technology production and use that we see as central to what is actually making e-government happen - or not happen. The main challenge in this area, as we see it, concerns making visible, and developing supportive infrastructures for, the continuing local adaptation, development and design in use of integrated IT and public services.
|
|
| 5. |
- Dittrich, Yvonne, et al.
(författare)
-
PD in the Wild : Evolving Practices of Design in Use
- 2002
-
Konferensbidrag (refereegranskat)abstract
- The when and where of participatory design has traditionally been set, primarily, by the software design project. However, modern IT networks with a variety of applications from different software providers, new web-design tools, and the integration of customization processes with on-going version management, are just a few of the developments that are moving participation around IT design issues beyond the traditional software project. Using examples from a research project focusing on existing work practices and IT in use in public service administration, we explore various understandings of design, which challenge some of the assumptions underlying the basic framework of participatory design. If design is seen as continually on-going, and intricately interwoven with use, this raises several important issues for participatory design. It highlights design for change. It points towards the need for reconsidering software design processes. It brings into focus issues of coordination between use, design in use and adaptation and development. Crucially, it raises issues about shop floor IT management, that is, organizational and technical support for local adapting, and continual design and development in use, of IT, and the need for models and methods for sustainable, distributed co-constructive design processes.
|
|
| 6. |
- Dittrich, Yvonne, et al.
(författare)
-
Situated Innovation. Exploring co-operation in innovation and design between researchers and users and providers of ICT
- 2003
-
Konferensbidrag (refereegranskat)abstract
- Co-operation between research and industry and society, and the notion of innovation systems, are high on the agenda of national as well as international research politics. However, how to make co-operation between researchers and practitioners work, and what kind of research results could come out of such co-operation, is hardly discussed. The article uses evidence from three projects in the areas e-government and telecommunication to reflect on such co-operation. Scientific understanding and practices of design, development and use of ICT challenge and inform each other in these co-operative projects, which we have started to refer to as ‘situated innovation’. The article discusses the role of the researcher in such contexts, the character of the research results, and means to co-ordinate different rhythms and rationales in order to make research and practices of ICT development and use mutually enhancing.
|
|
| 7. |
- Ekelin, Annelie, et al.
(författare)
-
Aktiv på egna eller andras villkor – hur blir man delaktig?
- 2010
-
Ingår i: Förvaltning och medborgarskap i förändring. - Lund : Studentlitteratur. - 9789144055626 ; , s. 47-65
-
Bokkapitel (refereegranskat)abstract
- The aim of this book is to contribute to the development of a dialogue between ongoing research and established practice in the area of e-administration. Just as established practice consists of many different established pratices within the public sector , researchers who are interested and involved in the area of e-administration also represents a number of different perspectives and academic disciplines. This chapter is about development of e-participation as a part of e-government. The chapter discusses how active citizenship is co-constructed and shaped. Questions about how active citizenship is matched by "active politicianship" and active civil servant-ship are raised besides questions about what it means to become an active citize. Is it for example possible to become active by being deliberatively inactive in certain administrative processes? The discussion is based on combined development work and research in several projects within public sector.
|
|
| 8. |
- Ekelin, Annelie, et al.
(författare)
-
Citizen-Driven Design : Leveraging Participatory Design of E-Government 2.0 Through Local and Global Collaborations.
- 2014
-
Ingår i: Case Studies in e-Government 2.0. Changing Citizen Relationships.. - Cham : Springer. - 9783319080819
-
Bokkapitel (refereegranskat)abstract
- The goal of this paper is to present how citizen-driven design of e-government can be promoted through trans-local cooperation. Our case study consists of the Augment project, which focuses on the design of a mobile service for co-creation of local accessibility. Our approach is action research based in the Scandinavian tradition of Participatory design. Experiences from this project highlight issues concerning how to reconfigure the basis for design of public services. In order to cultivate spaces for citizen-driven design and local innovation, we made iterative use of global collaborations. In the initial phase, influences from R&D cooperation with India provided new spaces for participatory design practices. In the next phase, a proof-of-concept process allowed for broader local stake-holder involvement. In the third phase, the service concept was shared and expanded with partner regions in Europe through exchange of Best Practices. Currently, we are moving towards phase four, the commercialization process. Beyond the iterative design of the mobile service itself, and what trans-local collaboration contributed in this context, we also discuss reconceptualization of innovation as incremental change. We argue that transnational collaboration can be deliberately made use of for leveraging incremental change on a local level and strengthening regional innovation systems and practices.
|
|
| 9. |
- Ekelin, Annelie, et al.
(författare)
-
Does user participation matter in the design and development of e-participation tools? : Experiences from a proof-of-concept project
- 2011
-
Ingår i: Ongoing Research and Projects of IFIP EGOV and ePart 2011. - Linz : TRAUNER Verlag. - 9783854995159 ; , s. 392-399
-
Konferensbidrag (refereegranskat)abstract
- This paper presents experiences from a proof-of-concept project concerning a tool for e-participation, Augment; a map-based mobile accessibility service which relies on user-generated content. Using a Participatory Design approach, the aim has been to include future users in the project from the start, so as to ensure that the resulting service will be a useful and sustainable tool for co-constructing accessibility in everyday life in collaboration among involved stakeholders. The project has been struggling with the complexities of combining academic competencies in Participatory Design and traditional project management and systems development approaches. One of the most difficult issues has been balancing widely differing experienced needs for controlling distributed end-user participation. Our experiences so far raise serious questions about how to combine models of open innovation and increased user-involvement with current mainstream user-centered software and service development models. While user-centered design seems to call for users-on-demand, user-driven innovation of e-participation tools could, we argue, benefit more from developers-on-demand.
|
|
| 10. |
- Ekelin, Annelie, et al.
(författare)
-
KomInDu : A Small Project about Big Issues
- 2004
-
Ingår i: The proceedings from the biennial Participatory Conferences (PDC)2004. - Toronto : CPSR. - 1581138512
-
Konferensbidrag (refereegranskat)abstract
- In this short paper, we present glimpses from an interdisciplinary research and development project aimed at enhancing local democracy by developing ICT support for the consultation process around the comprehensive plan of a municipality. For the participating researchers, the project offered the opportunity of combining and comparing approaches and methods from two different design traditions that share democratic ideals and ambitions of nurturing citizen/user participation in design processes. This proved to be more challenging than we had originally anticipated. Differences in perspective gave different interpretations of the design context as well as of how participatory the processes actually were.
|
|
