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1.
  • Sandberg, Fredrik, et al. (författare)
  • The struggles of co-creation : The highs and lows of involving stakeholders into the service design process
  • 2013
  • Ingår i: Collaborative Systems for Reindustrialization. - Berlin, Heidelberg : Springer Berlin Heidelberg. - 9783642405426 - 9783642405433 ; , s. 415-422
  • Konferensbidrag (refereegranskat)abstract
    • This paper presents our experiences from a research project on how to co-develop new methods for idea generation within a service design practice. As an example the paper describes how service designers used two visual inquiry methods together with customers and employees in different service situations. The results show that that there is great potential in developing methods for co-design work based on design approaches. This project relies on a mindset where materials of different kinds, that can be organized and reorganized in different ways are used. This supports a way of creating knowledge that facilitates production of other results than the purely verbal. We have also realized that it requires a great amount of work to achieve a great result.
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2.
  • Westerlund, Bo, 1951-, et al. (författare)
  • Workshop: exploring participatory prototyping of services
  • 2012
  • Ingår i: PDC 2012 Conference Proceedings - volume 2. - New York, NY, USA : Association for Computing Machinery (ACM). ; , s. 151-152, s. 151-152
  • Konferensbidrag (refereegranskat)abstract
    • This full day workshop intends to explore approaches, methods and techniques that can be used in participatory prototyping of services. The participants will contribute with their experiences of different ways of working with participatory prototyping. During the workshop the participants will share, explore and give feedback on the method or case that they present. By engaging in other methods there will also be a learning activity. Another aim of the workshop is to initiate research and development of knowledge within the emerging field of participatory prototyping of services and product service systems. One particular interest regards the relation between details and “the whole”. The emphasis of the workshop is to have creative learning experiences.
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