| 1. |
- Ernest, Anya, et al.
(författare)
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Exploring the pupil-student transition through customer journeys
- 2016
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Ingår i: Service design geographies. - Linköping : Linköping University Electronic Press. - 9789176857380 ; , s. 557-562
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Konferensbidrag (övrigt vetenskapligt/konstnärligt)abstract
- Being a first time student is not only exciting, it is also like travelling to a new and far-off place. If you are already a resident, then it is hard to grasp what it was like arriving for the first time. This paper presents a project at Karlstad University investigating the experiences of first time students. 13 students from the teaching programs kept diaries for ten weeks concerning their experiences related to the first time at the university. The findings suggested, for example, an overload of information on the first day, a complex web structure, and highlighted the importance of social connectedness as well as the importance of designated facilities to help the students find stability and to focus on their studies. The project suggested low hanging fruit that could be fixed immediately and formulated new areas to be investigated and developed. Further, the information visualizations showed important in order to get things done.
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| 2. |
- Vink, Josina, et al.
(författare)
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Understanding the Influence of the Co-Design Process on Well-Being
- 2016
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Ingår i: Service Design Geographies. Proceedings of the Serves.2016 Conference. - Linköping : Linköping University Electronic Press, Linköpings universitet. - 1650-3740. - 9789176857380
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Konferensbidrag (refereegranskat)abstract
- The aim of this paper is to explicitly link co-design to well-being and expand the conversation about the influence of the co-design process on well-being. This paper highlights considerations for co-design researchers and practitioners interested in enhancing the value created through co-design. The authors draw from discussions in transformative service research (TSR) to better understand how co-design influences well-being. Co-design is defined as a process of joint inquiry and imagination where diverse actors share and combine their knowledge. Based on the broad definition of service set out in service- dominant logic (SDL), the authors take the position that co-design is a form of service and therefore stress the relevance of TSR to co-design. The paper identifies six dimensions of well-being discussed in TSR that extend and highlight gaps in co-design literature related to the influence of the co-design process on well-being. The authors suggest that these dimensions become a component of future evaluations of the co-design process and point to opportunities for further research related to how co-design influences well-being and supports transformation.
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| 3. |
- Wetter-Edman, Katarina, 1971-, et al.
(författare)
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Empowering transformation through design inquiry in public healthcare
- 2015
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Ingår i: Proceedings of the Third European Conference on Design4Health 2015, Sheffield,13 -16 July 2015. - Sheffield : Sheffield Hallam University. - 9781843873853
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Konferensbidrag (refereegranskat)abstract
- In health and care service processes the coordination between different caregivers is one of the crucial challenges. This paper presents The patient journey project as a practical application of a pragmatist pattern of inquiry (Dewey, 1938) and as fruitful way to work with/achieve transformative design. Situations of lived experience and moments of reflections perform as a carrier of knowledge and development. The paper argues that the design tools and mindset used in this project are of great importance in the ongoing transformation towards the patients focus in a Swedish public health care organization.
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