| 1. |
- Essen, Anna, et al.
(författare)
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Laggards as Innovators? : Old Users as Designers of New Services & Service Systems
- 2011
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Ingår i: International Journal of Design. - 1991-3761 .- 1994-036X. ; 5:3, s. 89-98
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Tidskriftsartikel (refereegranskat)abstract
- Involving users in the design process is increasingly discussed as the quickest and most reliable way to capture the needs of users and consumers. In parallel, the fastest growing population segment in Asia and the West is older people. This article asks whether their involvement in the design process could accelerate a growing service market and if so, how? It addresses a knowledge gap that constrains service provision for a growing market of older people and which underestimates older people's potential contribution in the early phases of the development of new services. The current role of older users is limited to that of test persons later in the design process or as objects of randomized samples that explore consumers' reactions to existing products. The present case study provides an empirical example of how old users can be involved in the early stages of service design. In doing this, the article questions the concept of old users as laggards. It suggests great potential to include such users - been arounds - as sources of innovation in the earlier phases of the design process if they have the right tools and opportunities to act. In identifying unsatisfied needs and potential market solutions, the inclusion of old users in user-driven projects can contribute to the generation of business ideas.
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| 2. |
- Jonsson, Oskar, et al.
(författare)
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What about furniture in Swedish Nursing Homes? : A Design Perspective on Perceived Meanings within the Physical Environment
- 2014
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Ingår i: Journal of Interior Design. - : SAGE Publications. - 1071-7641 .- 1939-1668. ; 39:2, s. 17-35
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Tidskriftsartikel (refereegranskat)abstract
- There are good reasons to believe that furniture designers can play an important role in the design of appropriate caring environments and thus contribute to the care that is provided. Designers are usually engaged by manufacturers that develop furniture for public procurement and a market for elderly consumers but without being able to learn from those who spend their everyday lives in these environments. This paper is based on industrial design and presents a study that explores the relationships between people and furniture in nursing homes. Thematic interviews were carried out with residents and personnel, in total twenty-one participants. A go-along method was utilized in parts of the interviews with the residents. The empirical study was carried out in three nursing homes in Stockholm. The results prove that elderly people strive for a sense of home in their private rooms in contrast to shared rooms and that the perspectives on furniture differ between the elderly people and the personnel. The conclusion is that understanding the role of furniture at nursing homes can help to reinforce the identity of elderly residents and their needs of continuity and social and existential safety. The recommendations are to involve the experiences of elderly people in the design processes and to make more informed furniture investment decisions for nursing homes.
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| 3. |
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