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Sökning: hsv:(NATURVETENSKAP) hsv:(Data och informationsvetenskap) hsv:(Systemvetenskap informationssystem och informatik) > Cronholm Stefan

  • Resultat 1-10 av 86
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1.
  • Cronholm, Stefan, et al. (författare)
  • Communication Analysis as Perspective and Method for Requirements Engineering
  • 2005
  • Ingår i: Requirements Engineering for Sociotechnical Systems. - : Idea Group Inc. - 1591405068 ; , s. 340-358
  • Bokkapitel (refereegranskat)abstract
    • In this chapter we challenge the view of perceiving information systems as systems for storing, retrieving, and organizing large amounts of data. We claim that the main purpose of information systems is to support the communication that takes place between different actors in a work practice. We describe a communication perspective on information systems and its consequences for performing requirements engineering. In this perspective business documents play a prominent role. The perspective is operationalized into a method and an example from a case study is used in order to describe the method.
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2.
  • Cronholm, Stefan, et al. (författare)
  • The need for systems development capability in design science research: enabling researcher-systems developer collaboration
  • 2013
  • Ingår i: Information Systems and E-Business Management. - : SPRINGER HEIDELBERG, TIERGARTENSTRASSE 17, D-69121 HEIDELBERG, GERMANY. - 1617-9846 .- 1617-9854. ; 11:3, s. 335-355
  • Tidskriftsartikel (refereegranskat)abstract
    • Information systems as an artefact-oriented discipline require a strong interaction between researchers, developers and users regarding design of, development of, and the study of the use of digital artefacts in social settings. During recent years, performing research in a design science research spirit has gained increasing interest. In larger scale design research endeavours, access to systems development capabilities becomes necessary. Such a unit, InnovationLab, was established in 2006 in a university setting in Sweden. In this paper we are investigating the 5 years experience of running this InnovationLab. Our findings point to an innovation lab being valuable for research in general and especially for design science research. However, in order to balance the business of an innovation lab, it will be necessary to provide services for other stakeholders (such as administrative units, teachers, and students) as a means for developing systems development capability aimed at supporting researchers.
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3.
  • Cronholm, Stefan, et al. (författare)
  • Best Practice in IT Service Management : Experienced Strengths and Weaknesses of using ITIL
  • 2016
  • Ingår i: International Conference on Management, Leadership and Governance. - 9781910810842 ; , s. 60-67
  • Konferensbidrag (refereegranskat)abstract
    • This paper focuses on the management of IT services and especially on best practices in the IT sector. Successful organizations must continuously improve their business management, including their IT management, in order to retain competitive advantages, and thus they need to reflect upon and improve their ways of working. One important aspect of this is usage of best practices. Best practices are toolsets or frameworks for the management of business and IT alignment, and their purpose is to improve the quality of IT services through delivering superior results compared to other frameworks, time after time. The most cited, globally recognized and adopted best practice is Information Technology Infrastructure Library (ITIL). The problem we address is that there exist contradictory claims concerning the usefulness of best practices. Due to these contradictory claims, the purpose of this paper is to learn more about the strengths and weaknesses of ITIL. To fulfill the purpose of this paper, we have conducted a qualitative study where we have collected empirical experiences from use of ITIL. We have interviewed 15 IT managers and IT consultants about their experiences of using ITIL.We can conclude that previous findings are fragmented and thus we have presented a coherent and structured collection of empirical experiences categorized as strengths and weaknesses. The identified strengths are: high reliability, improved cost efficiency, a tool for communication and support for structured work. The identified weaknesses are: lack of concretion, adaptation difficulties, being too comprehensive and having high costs. These strengths and weaknesses have to be managed in accordance with the situation at hand. We believe that our findings can contribute in two ways: 1) they consist of a coherent and structured overview informing about both strengths and weaknesses, and 2) the weaknesses can be used as requirements for a redesign of ITIL. Our study has in a cumulative way advanced the state-of-the-art by adding new knowledge based on empirical data.
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4.
  • Cronholm, Stefan, et al. (författare)
  • Evaluation of Action Design Research
  • 2016
  • Konferensbidrag (refereegranskat)abstract
    • There has been a growing interest in information systems (IS) research as design research. One popular methodology is Action Design Research (ADR). Despite the popularity, ADR lacks proper evaluation based on primary data. We claim that the existing empirical evidence justifying ADR is either fragmented or based on reconstructions of prior studies conducted for other purposes. Our claim is supported by the authors of ADR who state that “ … because the VIP project was not conducted explicitly as ADR, it cannot be viewed as an exemplar of its application”. The purpose of this study is to provide empirical evidence. Examples of empirical evidence show that ADR is highly relevant for an applied discipline such as IS, it creates a bridge between user-oriented perspectives of the IT artefact and technological perspectives and it supports a conceptual movement from a specific instance to a search for a class of problems.
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5.
  • Cronholm, Stefan, et al. (författare)
  • Grounded Theory in Use : a Review of Experiences
  • 2002
  • Ingår i: Proceedings of the first European Conference on Research Methodology for Business and Management Studies (ECRM 2002.
  • Konferensbidrag (refereegranskat)abstract
    • This paper evaluates experiences from novice use of the qualitative analysis methodology grounded theory. The methodology can be understood as a reaction against more traditional scientific approaches such as hypothesis testing and quantitative analysis. The paper tries to answer the question: What problems and strengths arise from the practical use of grounded theory? In order to answer the question a list of problems and strengths, categorised into the methodology phases open coding, axial coding, selective coding and theoretical sampling, is presented. Some findings of a more general nature are also presented.
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6.
  • Cronholm, Stefan, et al. (författare)
  • Involving Novice Users in Document-Driven System Requirements Analysis
  • 2007
  • Ingår i: Journal of Information, Information Technology, and Organizations. - : Informing Science Institute. - 1557-1319 .- 1557-1327. ; 2, s. 131-149
  • Tidskriftsartikel (refereegranskat)abstract
    • This article proposes a document-driven approach to analysis of system requirements. The objective of this approach is to establish better ways of communicating with novice users. We have based our research on two principles: 'connecting to what is known' and 'shifting between abstractions and concretions.' The former principle means that existing familiar documents have been used as a starting point. The latter principle refers to relating the abstractions made in the system development process to something that is concrete to the user. Our document-driven approach was implemented in a case study discussed in the article. Our approach resulted in improved conditions for communication between users, in conceptual improvements, and in process improvements.
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7.
  • Cronholm, Stefan, et al. (författare)
  • ITIL Compliance with a Service Perspective : a Review Based on Service-Dominant Logic
  • 2016
  • Konferensbidrag (refereegranskat)abstract
    • Information technology implementation continues to be a challenging process for many organisations and one of the challenges is the transition to service orientation. To apply a service perspective is not a minor change of attitude; it is a paradigm shift for the whole IT sector. Providers of IT services can no longer afford to focus on solving technical problems, they now have to consider the quality of the services and focus on the relationship with customers. The purpose of this paper is to examine how the popular ITIL frameworks comply with a service perspective. We have used service-dominant logic as an analysis model to find out how ITIL corresponds to a service perspective. The findings show that while ITIL highly corresponds to the service perspective in some aspects it fails in others, such as recognising the customers as value co-creators and that products are a distribution mechanism for services.
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8.
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9.
  • Cronholm, Stefan (författare)
  • The Usability of Usability Guidelines
  • 2009
  • Konferensbidrag (refereegranskat)abstract
    • This paper is challenging the usability of traditional usability guidelines. The claim is that guideline descriptions and explanations are not satisfactory. Analysis results demonstrate vagueness and are ambiguous in explanation. The aim of the paper is to propose a set of principles (meta-guidelines) to be used for improving the usability of guidelines.
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