1.
Stenmark, Dick, 1962, et al.
(författare)
System Support for Knowledge Work: Bridging the Knowing-Doing Gap
2006
Ingår i: International Journal of Knowledge Management. - : IGI Global. - 1548-0666 .- 1548-0658. ; 2:2, s. 46-68
Tidskriftsartikel (refereegranskat) abstract
Many researchers argue that information systems (IS) can play an important role in supporting organizational knowledge application. However, recent IS research indicates that knowledge management systems (KMS) often fail when implemented in the knowledge work practice of contemporary organizations. While KMS maintenance has been recognized as an important IS research area, imbalance between the desire for accurate content and the workload required to achieve this still appears to be a critical issue, resulting in systems of little use for organizations in their knowledge application processes. Driven by the ambition to contribute recommendations for how to integrate KMS with everyday knowledge work, we use general lessons learned from development of groupware applications as a theoretical lens to analyze empirical experiences from three implemented and evaluated KMS. Targeting the KMS maintenance challenge, our recommendations extend earlier IS research on the implementation and use of knowledge work support systems. On a practical level, our recommendations assist KMS developers in attempts to bridge the knowing-doing gap in organizations where individual members do not know or know of each other and the organization as a whole does not know what it knows.
2.
Eneman, Marie, 1969, et al.
(författare)
Governmental Surveillance - The balance between security and privacy
2020
Ingår i: UK Academy for Information Systems Conference Proceedings 2020.
Konferensbidrag (refereegranskat) abstract
The increased digitalisation of society and recent developments in AI is laying the ground for surveillance capabilities of a magnitude we have not seen before. Surveillance can be conducted by several different actors in society, this project focuses on the Swedish police currently using a large ensemble of surveillance technologies. Earlier this year, significant legislative changes governing the police authorities use of digital surveillance were enacted. These changes mean that the police now have been given an extended mandate to use digital surveillance as part of their professional practice, which places demands on balanced decisions and informed responsibility. On the one hand, the police have an interest to use digital surveillance to increase efficiency and security in society; on the other hand, the police must balance their interests with citizen’s so-called integrity-interests and right to privacy. This study will therefore examine to what extent the Swedish Police Authority pay attention to questions such as integrity and privacy when introducing digital surveillance. The study is guided by the following questions: (i) What opportunities can be related to the implementation and use of digital surveillance in police work? (ii) What kind of challenges do the increasing use of digital surveillance create between organisational governance, police officers’ work practice, and the integrity of citizens - and how do the police tackle these challenges? Theoretically, we draw on the established research fields on surveillance and privacy and empirically this study is designed as a qualitative study of the Swedish Police as our main case.
3.
Bergquist, Magnus, 1960, et al.
(författare)
Social media as management fashion – A discourse perspective
2013
Ingår i: ECIS 2013 Completed Research. Paper 209.. - : Association for information systems. - 9789039361122
Konferensbidrag (refereegranskat) abstract
Social media platforms and services have rapidly grown into an important societal phenomenon, lately also with increased impact on business. The relative novelty of its occurrence in a business context, the lack of well-grounded best practice and the scarcity of research, result in organizational decision-makers having to rely on vendor descriptions and trade press articles to make sense of social media. By using management fashion theory and discourse analysis, we examine how a management fashion discourse on social media unfolds and enacts social media as a disruptive force that managers must consider in the form of e.g. strategies, normative guidelines and policies. Our analysis shows that social media discourse differs somewhat from how previous IT fashions have developed, primarily due to the fact that social media discourse is propelled by forces outside the company. We analyze the discourse constructs identified in the data using management fashion theory and position social media discourse as a particular form of management fashion. The ‘problem discourse’ defines hinders towards strategic development of social media and the reasons for their existence, which provides an agenda for change. The ‘solution discourse’ theorizes social media as a business case and provides arguments for how managers should organize internally to meet the new demands. The ‘bandwagon discourse’ provides role models, policies and codes of conduct for a successful dissemination of social media into the organization.
4.
Jadaan, Taline, 1980, et al.
(författare)
Integration for innovation: Studying the role of middleware in RFID applications
2010
Ingår i: Proceedings of AMCIS 2010, Lima, Peru, August 12-15, 2010.
Konferensbidrag (refereegranskat) abstract
This paper is based on an interpretative multiple case study of two organization where we examine how different middleware architecture approaches affect the utilization of sensor technology, in particular Radio Frequency Identification (RFID). Our study reveals five interesting findings. First, sensor technology is able to digitize and automate previously manual routines but the received value of this process alone is often limited. Second, the possibility of downstream exploitation, and thus innovation, is inhibited when sensor data is too rigidly packaged. Third, organizations should have a clear strategy or vision regarding the desired business benefits when filtering and aggregating sensor data. Fourth, to enable innovative business solutions organizations should combine sensor data with business application data. Fifth, and finally, when utilizing sensor data organizations should prioritize exploitation over exploration since it enables organizations to obtain business innovation.
5.
Jadaan, Taline, 1980, et al.
(författare)
Knowledge Workers' use of electronic information sources
2008
Ingår i: Proceedings of ECIS 2008, Galway, Ireland, June 9-11, 2008.
Konferensbidrag (refereegranskat) abstract
Knowledge workers are those who interact knowledgeable with information by creating, reading, analyzing and acting upon it. Being able to find relevant information is thus an important task for any knowledge worker, but how is this achieved? By interviewing knowledge workers about their information seeking activities, we have produced novel findings. Firstly, we suggest that the knowledge worker moves between and within three different information environments – the local, the organizational and the global – and are thus forced to switch between tools to satisfy an information need. Therefore we suggest that future tools need to be designed to allow seamless interaction across all environments and tools. Secondly, the knowledge worker does not use the intranet search engine but finds intranet information via URLs received from colleagues. Thirdly, the knowledge worker seems to appreciate the judgment of fellow employees and to trust human filtering more than computer algorithms. Fourthly, surprisingly often the knowledge worker searches manually in the local and organizational environment, despite the existence of search tools. In contrast, when the public web is searched, search engines are often used heavily. We discuss how these findings are useful insights for the design of future information seeking tools.
6.
Jadaan, Taline, 1980, et al.
(författare)
Sensor technology in the railroad sector: potentials and obstacles
2009
Ingår i: Proceedings of the 2009 ITS World Congress, Stockholm, Sweden, September 21-25 2009.
Konferensbidrag (övrigt vetenskapligt/konstnärligt) abstract
Sensor technology can generate information automatically and in real time, and if utilized appropriately, this could help organizations approach a more proactive role in their ways of working. We report from an analysis of how the Swedish railroad administration has employed sensor technology and we identify and discuss the potentials that this technology holds as well as the obstacles that threaten to hinder the adoption of the same. We find that there are both technological and organizational challenges to overcome.
7.
Landqvist, Fredric, 1967, et al.
(författare)
Information Management obstacles in a Tourism Portal Setting
2005
Ingår i: Proceedings of IRIS28, Kristiansand, Norway, August 6-9.
Konferensbidrag (övrigt vetenskapligt/konstnärligt) abstract
Information portals continously struggle with providing a relevant and timely set of information services according to the intended target group. The main information management obstacle relates to the core business model of beeing a portal that provides easy access too sub-domains of information services and information systems, meaning that the portal in it self doesn’t have full information ownership. Poor information quality severely decreases the actual business value of any portal. The business case in this paper illustrates the pre-dominant struggle for any corporate portal, be it internal or external. The Swedish Travel & Tourism Council provides an Internet portal (VisitSweden: www.visit-sweden.com) that aims at beeing the easiest access point to the vast tourism offerings in Sweden. It could be seen as set of information services that tries to provide an simple navigation structure (taxonomy) on top of several sub-sets of business specific portals within tourism. The main problem for VisitSweden has always been poor information quality, which is inherited from the extremely complex business landscape that prevails in the tourism industry. The case study illustrates the evolution of the site in three main efforts, which unmask the core problem in information management, namely information ownership and clear business roles in the content provision process.
8.
Landqvist, Fredric, 1967, et al.
(författare)
Portal Information Integration and Ownership misfits: A Case Study in a Tourism Setting
2006
Ingår i: Proceedings of HICSS-39, Kauai, Hawaii January 4-7.
Konferensbidrag (refereegranskat) abstract
Information portals are supposed to provide relevant and timely information to an intended target group. A challenge, however, is that the portal in it self does not have full information ownership, but relies on the content of its sub-domains. Poor information quality severely decreases the actual value of a portal, and the case described in this paper illustrates this problem. The Swedish Travel & Tourism Council provides an Internet portal that aims at being the easiest access point to the vast tourism offerings in Sweden. It could be seen as set of information services that tries to provide a simple taxonomy on top of several sub-sets of businessspecific portals within tourism. The three-phase evolution of the site unmasks the core problem in portal information management, namely information ownership and clear business roles in the content provision process.
9.
Stenmark, Dick, 1962
(författare)
Analysing terms, pairs, triplets and full queries used in intranet searching
2007
Ingår i: Proceedings of 3rd WEBIST, Barceloina, Spain, March 3-6.
Konferensbidrag (refereegranskat) abstract
Web search engines have become often-used tools for many ordinary people today and a growing number of researcher are therefore studying how these lay-persons interact with such tools. Studies of public web search engine usage have often produced term frequency lists to illustrate the information needs the users. This study differs on several aspects from previous work. Firstly, we have analysed the logs of an intranet search engine, since studies of corporate internal search behaviour are in short supply. Secondly, we have not just used search terms but also full queries and show that single terms give a skewed understanding. Thirdly, we have analysed data from three different years - 2000, 2002 and 2004 - to be able to detect shifts and trends in information seeking behaviour.
10.
Stenmark, Dick, 1962, et al.
(författare)
Challenges and Pitfalls in Portal Information Management
2007
Ingår i: Encyclopedia of Portal Technologies and Applications. - 9781591409892
Bokkapitel (övrigt vetenskapligt/konstnärligt) abstract
One major objective for information portals is to provide relevant and timely information to its intended target group. The main challenge from an information management perspective, however, is that the portal it self does not have full information ownership, and therefore can not guarantee information quality. Poor information quality severely decreases the actual business value of a portal, but the quality of the portal information is inherrited from the underlying sources. The case study we present illustrates the evolution of the Swedish Travel and Tourism Council’s (STTC) national Internet portal through three phases, thereby unmasking some of the core problems in portal information management; information ownership, stakeholder incentives, and clear business roles in the content provision process. Information portals have been on the business agenda since the hay-days of the Internet era, but the portal concept has during the last ten years emerged to encompass much more than merely a set of links to web pages. In the early 2000, industry trend-watchers forecasted the portal development in corporations to sky-rocket but the benefits are still to be seen. It is evident that there is still no scientifically sound proof and most of the claimed benefits are merely anecdotal and more real case studies of portal implementations in order to verify or falsify these claims. Our chapter therefore makes a contribution by reporting from an acuall case study.
