| 1. |
- Laya, Andrés
(författare)
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The Internet of Things in Health, Social Care, and Wellbeing
- 2017
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- The Internet of Things (IoT) enables opportunities to remotely sense and control objects via communication networks. We study services based on connected devices and the collaboration they generate between the ICT and the Health, Social Care and Wellbeing (HSCWB) industries.In HSCWB, IoT can support a change from episodic treatments of illness to preventive care and wellbeing solutions. The IoT can be a supporter in cost efficient and high quality health care. The objective is to achieve healthier life years and more efficiency in health and social care. Even if the potential of IoT in HSCWB has been proven in pilot projects and small-scale solutions, the benefits and opportunities for many actors are still unclear. There is a research gap in studying the roles and business opportunities for market-driven technology-based solutions enabled by connected devices.The research approach separates technological and business domains. On the technology side, the focus is on advances in connectivity for IoT. We present the technical details on a limitation to support IoT devices in cellular networks. We quantify the limitations in the Random Access Channel of the LTE air interface to support IoT devices. Moreover, we propose the adaptation of an access mechanism to enable massive number of simultaneous access attempt in cellular networks.On the business side, we identify and present how the conditions of the health and social care structure in Sweden affect the establishment of IoT solutions in HSCWB. We then show how these conditions have generated three distinctive development patterns—to innovate within the public sector, to develop solutions in the private care sector, or to target the wellbeing sector to avoid regulatory setbacks.Based on these patterns, we look closer into study cases to show how business opportunities have been addressed from a business network perspective. When deploying an IoT service, not all critical challenges can be appreciated at a single firm level. Therefore, we rely on a network-level business model framework to analyze emerging IoT services in HSCWB.The findings suggest that IoT components can improve an existing service by automating internal working processes, or they can enable new value propositions and convenience to end users. In general terms, the collaboration can be used (i) to improve the efficiency of existing services in health and social care without an original intention to change the service offering, or (ii) to create novelty and differentiation, without affecting the internal logics of existing HSCWB services.
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| 2. |
- Markendahl, Jan
(författare)
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Change of market structure for mobile payments services in Sweden-the case of SMS tickets
- 2013
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Ingår i: 12th International Conference on Mobile Business, ICMB 2013. - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- Mobile operators and mobile service providers like SMS aggregators and ticket providers have until now been the main actors in the provisioning of SMS tickets for public transportation services. The consumers have been charged for SMS payments using the mobile phone bill. Due to financial regulation (EU directive) mobile operators are no longer allowed to handle payments and transactions for non-telecom services without being a payment provider implying registration of the customers. In Sweden the mobile operators have joined forces and formed a joint venture that offers a separate charging solution, i.e. not using the phone bill. However, this new joint venture has in most cases not been involved in the public procurement of new ticket and payment solutions initiated 2012 by the Swedish transport companies. The outcome is that a number of new actors and constellations have entered the mobile payment business. In the paper the change of the market structure for SMS payment services in Sweden is analysed. The motivation for the research is to contribute to the understanding why mobile payment services do not take off on a large scale in Sweden although the technology and solutions are here. The case with the transformation of the SMS payment market provides insights about some of the barriers. There is no common national SMS payment solution. Users have to register accounts with a number of different payment providers. The registration process is an obstacle, the SMS payments have decreased with 50 – 90% compared to the same period 2012. We can see a fragmentation of the Swedish mobile payment service market. Due to the multitude of different solutions the incentives for both consumers and merchants to extend these payment solutions to other areas would be low.
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| 3. |
- Aidi, Laili, et al.
(författare)
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Mobile music business models in Asia’s emerging markets
- 2013
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Ingår i: 12th International Conference on Mobile Business, ICMB 2013. - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- In the telecom business, there has been a heavy competition from Internet, media and handset vendors companies. These over-the-top (OTT) players offer compiling telecom services, cause a transformation in the telecom business ecosystem, and the most challenging services posed here are media services. China, India and Indonesia, as world’s emerging markets in Asia, are predicted to take the largest share in the global mobile traffic explosion by 2015. It is critical for mobile network operators (MNOs) in this region to explore strategy for mobile media services, as mobile broadband is likely preferred compared to fixed broadband. In this paper, we analyze and compare mobile music business models used in these markets and structure the relation models between the key actors, using Actors, Relations and Business Activities (ARA) model. We present the economic models that are emerging, and an insight of why and how these multitudes actors are betting on currently. We found that the MNOs generally have a much stronger position compared to their counterparts in the developed markets, and the personalization services, like ring-back tone, are still a huge success. The actors tend to deliver the services by their own, rather than to collaborate in a horizontal business setting.
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| 4. |
- Andersson, Per, et al.
(författare)
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Capabilities for Network Operations and Support of Customers’ Working Processes
- 2007
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Konferensbidrag (refereegranskat)abstract
- In this work in progress paper we will discuss company capabilities related to telecom services and how they can be developed or acquired in order to increase the compositeness of the firm. Traditionally, the technical infrastructure and platforms are designed and deployed by the vendors and operators and the role of end-users, private persons or enterprises, is to accept the offered service, pay and use. This may be a sustainable model when the user requirements are limited to connectivity, communication between persons and internet access, and to delivery of media services where the network acts as a channel. However, we argue that the design and deployment process of telecom services must be changed in order to provide flexible support of customers´ working processes. As a supplier you also have to consider how value is added in the working process of the customer. The full paper will include problem formulation, research questions, theoretical analysis and empirical data from case studies.
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| 5. |
- Andersson, Per, et al.
(författare)
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Cooperation and Competition during Evolution of Technology Based Service Innovation : The Case of Development of NFC Enabled Mobile Services in Nice
- 2013
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Ingår i: 12th International Conference on Mobile Business, ICMB 2013. - : Association for Information Systems.
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Konferensbidrag (refereegranskat)abstract
- Concurrent cooperation and competition is an important characteristic of innovation processes. We illustrate this with reference to a case on new mobile, NFC (Near Field Communications) based services: a systemic service innovation project in Nice, named Cityzi. Cityzi is a local sub-process in the globally dispersed efforts to develop and implement mobile services enabled by the NFC technique that can be used for mobile communication. The project requires cooperation, also between competing actors, to determine technical interfaces as well as development and implementation of business models for production and use of the services in practice. Due to the heterogeneity of resources that need to be combined, actors from different industrial as well as public policy sectors participate in the project. We apply a network perspective for our analysis of cooperation and competition during service innovation processes, specifically focusing on network overlapping processes. A dynamic conceptual model is suggested to capture the complexities of implementing largescale ICT infrastructure projects, when going from trial to commercialization.
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| 6. |
- Andersson, Per, et al.
(författare)
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Global policy networks’ involvement in service innovation. Turning the mobile phone into a wallet by applying NFC technology
- 2011
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Ingår i: The IMP Journal. - 2059-1403 .- 0809-7259. ; 5:3, s. 193-211
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Tidskriftsartikel (refereegranskat)abstract
- The mobile phone attracts an increasing number of service applications enabled by technical developments. On-going efforts aim to widen the scope of mobile payments and “turning the mobile phone into a wallet” with the help of Near Field Technology (NFC). A number of industries are involved in this development. To enable large scale commercial application of the new technology for mobile payments, several global industry associations, what we label Global Policy Networks (GPNs), are involved in standard setting, certification, visions and promotion of business applications, etc. The purpose of the paper is to analyze the role of GPNs in establishing global policies to enable business actors to develop and implement local policies applying the new technology for business purposes. The paper focuses on how some yet to be settled global policy issues affect local policies.
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| 7. |
- Andersson, Per, et al.
(författare)
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Technical development and the formation of new business ventures, The case of new mobile payment and ticketing services
- 2011
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Ingår i: The IMP Journal. - : Emerald. - 2059-1403 .- 0809-7259. ; 5:1, s. 23-41
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Tidskriftsartikel (refereegranskat)abstract
- How do new business ventures emerge, and how is their emergence linked to technical development? What are the challenges of forming new business ventures when the business involves the connection of previously unconnected or loosely connected networks? This paper analyses the connections between technical development and the formation of new business ventures. A set of case studies is presented that show how existing market structures, business development and associated wireless, technologies and systems are affected by the emergence of new mobile payment and ticketing services. This paper presents result from an on-going research project on near field communication based services in Sweden. In late 2008 the project “Foundation For NFC/Sensor Network B2B2C Services” (FORCE) was initiated by TeliaSonera Mobile Network, KTH Center for Wireless System, and Center for Information and Communication Research at the Stockholm School of Economics.
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| 8. |
- Andersson, Per, et al.
(författare)
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The formation of new business ventures in networks : creating new intermediary roles and extracting value from the exploitation of technology
- 2010
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Konferensbidrag (refereegranskat)abstract
- This paper analyzes new business formation connected to the use of established mobile technologies and associated services. The purpose of the paper is to describe how a set of alternative business network situations can emerge when established wireless application technologies are exploited and new value is created and new business ventures are formed. A set of short cases describe how new business can be created based on established SMS applications and services. The paper discusses central aspects of the formation of new business ventures in networks. Here, focus is on opportunities to create value based on the exploitation of existing technology. The technology is used in a new way and is perceived by existing actors as an opportunity to exploit by creating a new intermediary performing a new role. In business practice, technology development is related to formation of new business ventures, they cannot be separated from each other.
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| 9. |
- Andersson, Per, et al.
(författare)
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Value added services and new business roles for support of mobile professional users and project working processes
- 2008
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Konferensbidrag (refereegranskat)abstract
- In this paper we will discuss services that support the value creation process and the interaction between companies in the supply chain. The value added services for professional users hence should support both the internal working processes within a company and, maybe even more important, the interaction between different market actors. We will discuss how communication systems and value added services can be designed in order to support professional users. We target business users using services supporting work in mobile environments with a temporary project organization. The discussion and some analysis will be based on findings from construction projects and from public safety services. These “projects” are usually temporary with different duration, highly mobile and geographically distributed organizations with common work processes that require close interaction between multiple users and partners belonging to different organizations. The analysis starts with characterization of user behavior, user environments and project organizations. Communication and mobility patterns are described and possible services and business roles are proposed. Analysis of empirical results in identification of different types of organization of the provider network. The position of actors within this network is important. Using these findings we discuss adaptive or adaptable business models that could be configured in different ways depending on the duration and the position of actors within the network. An important aspect is the ability for companies to change perspective and consider new ways to assess business opportunities and/or to organize the value creation activities.
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| 10. |
- Apanasevic, Tatjana, et al.
(författare)
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An exploratory study of consumer attitudes towards mobile ticketing in Sweden
- 2013
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Ingår i: 24th European Regional Conference of the International Telecommunications Society. - : ITS.
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Konferensbidrag (refereegranskat)abstract
- Swedish public transport organizations have set an objective to double usage of the public transport during the next coming five years. This study attempts to investigate if the current ticket solutions support the goal of the public transport companies, and if the available mobile phone solutions can lower barriers for consumers. In order to do that, critical travelling moments for users of different market segments were estimated during a pre-study stage. The following focus group discussions helped to validate problems identified during the pre-study. At the same time, focus groups provided deeper consumer insights on general consumer perception of the transport service, ticketing, mobile payment, quality of service, consumer expectations related to the public transport services, and consumer satisfaction and loyalty.The conducted research helped to identify problems existing in public transport ticketing and mobile payment areas, which have the negative impact on the usage of the public transport service and contribute with additional barriers for users. Moreover, this conclusion is supported by multiple examples that clearly illustrate what does not work, and why it does not work. Hence, mentioned solutions do not support the overall objective of the public transport operators. The comprehension of these problems and barriers can contribute to a better understanding of consumer needs and expectations, and help the public transport service providers to improve the service.
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