| 1. |
- Dittrich, Yvonne, et al.
(författare)
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Can Software Development be too Use Oriented? Going Native as an issue in Participatory Design.
- 2001
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Konferensbidrag (refereegranskat)abstract
- In participatory design there is a risk that the emphasis on the co-operation with future users let the developers forget to step back and reflect on what they learned. In this article we report about a case study of a software project and the resulting system. In spite of a user oriented way of developing the system, problems showed up both when using the software and when the developers later tried to modify it. Part of the reason for the problems was the (lack of) structure in the system. We use the 'going native' - a well discussed methodological issue in ethnography - as a metaphor. The ethnographer have to both 'go native' to be able to understand the culture studied but also step back and reflect. In the same way the software developer has to 'step back' and reflect and form their own conceptual model.
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| 2. |
- Dittrich, Yvonne, et al.
(författare)
-
Co-Operative Method Development revisited
- 2005
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Konferensbidrag (refereegranskat)abstract
- During the last five years, we applied a research approach we call 'Co-operative Method Development' formulated on first experience with empirical research focusing especially on the social side of software engineering. This position paper summarizes the experiences and discusses the improvement and further development of this research approach based on our experiences in different research projects in co-operation with industrial partners.
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| 3. |
- Dittrich, Yvonne
(författare)
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Computeranwendungen und sprachlicher Kontext. Zu den Wechselwirkungen zwischen normaler und formaler Sprache bei Einsatz und Entwicklung von Software
- 1997
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Doktorsavhandling (övrigt vetenskapligt/konstnärligt)abstract
- Menschliche Sprache wird in der traditionellen Softwaretechnik als Problem betrachtet. Sie gilt als ungenuegend zur Spezifikation und Entwicklung von Computeranwendungen. Die Flexibilität und Offenheit normaler Sprache ermöglicht es auf der anderen Seite, ueber immer neue Bereiche auf verschiedenste Art zu kommunizieren und zu reflektieren. Wie kann diese kreative Seite menschlicher Sprache bei Entwicklung und Gestaltung von Software beruecksichtigt werden? Anhand des Begriffs der symbolischen Maschine von Sybille Krämer und der Sprachtheorien Humboldts und Wittgensteins werden die im Kontext der Argumentation wichtigen Eigenschaften formaler und normaler Sprache herausgearbeitet. Ansätze zur Gestaltung von Computeranwendungen, die ihre Einbettung in nrmale Sprache beruecksichtigen, und zur Einbeziehung von normlaer Sprache bei der Softwareentwicklung werden aufgezeigt.
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| 4. |
- Dittrich, Yvonne, et al.
(författare)
-
Design for Change
- 2001
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- The report summarises the first year of the research project 'Design for Design in Use of Database Applications'. It focuses on end user tailoring and adaptable systems.
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| 5. |
- Dittrich, Yvonne
(författare)
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Developing a Language for Participation. Project Language as a Meeting Place for Users and Developers in Participatory Software Development
- 1998
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- During participatory development different professional groups with different professional languages meet. They have to communicate about the future software in a profound way. To enable that, a common way to talk about the future software has to be developed, relating concepts of the use context and concepts of software development. An example of the development of such a project language is given and the relevance of this for design is argued for. To support the development of a project language a toolkit is provided in which methods are compiled that respects the creative side of ordinary language.
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| 6. |
- Dittrich, Yvonne, et al.
(författare)
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From Knowledge Transfer to Situated Innovation : Cultivating spaces for co-operation in innovation and design between academics, user-groups and ICT providers
- 2009
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- Innovation systems, ‘triple helix’, and similar expressions, are used to conceptualise the growing need for more integrated forms of co-operation between academia and other societal actors, such as governmental agencies and industry, in order to produce knowledge relevant for society. However, there is as yet little reported experience from such recent and on-going co-operative projects of how research changes when it becomes involved in practices it is meant to contribute to. In this paper, the authors report about three different research projects where researchers co-operated with governmental agencies and industry around the development of ICT. Evidence from three domains, namely e-government, telecommunications and welfare services, indicates the need for problematising current mainstream understandings of innovation. Innovation, as we see it, is occurring through configurations of designers, developers and domain experts that form constituencies and where scientific knowledge is confronted by requirements, constraints and possibilities of the specific situation. In this context innovation of, or involving, ICT requires a significant amount of imagination, represents a relatively sharp break with established ways of doing things, and requires artful integration of different professional practices, communities, and technologies. We define these creative processes of co-development of work practices, organisations and technology as ‘situated innovation’.
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| 7. |
- Dittrich, Yvonne, et al.
(författare)
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From Knowledge Transfer to Situated Innovation
- 2003
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Konferensbidrag (refereegranskat)abstract
- Innovation systems, triple helix, and similar expressions, are used to conceptualise the growing need for more integrated forms of co-operation between academia and other societal actors, such as governmental agencies and industry, in order to produce knowledge relevant for society. However, there is as yet little reported experience from such recent and on-going co-operative projects of how research changes when it becomes involved in practices it is meant to contribute to. In this paper, the authors report about three different research projects where researchers co-operated with governmental agencies and industry around the development of ICT. Evidence from three domains, namely e-government, telecommunications and welfare services, indicates the need for problematising current mainstream understandings of innovation. Innovation, as we see it, is occurring through configurations of designers, developers and domain experts that form constituencies and where scientific knowledge is confronted by requirements, constraints and possibilities of the specific situation. In this context innovation of, or involving, ICT requires a significant amount of imagination, represents a relatively sharp break with established ways of doing things, and requires artful integration of different professional practices, communities, and technologies. We define these creative processes of co-development of work practices, organisations and technology as situated innovation.
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| 8. |
- Dittrich, Yvonne
(författare)
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How to make Sense of Software. Interpretability as an Issue for Design.
- 1998
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Rapport (övrigt vetenskapligt/konstnärligt)abstract
- In the context of CSCW ? especially through ethnomethodological work place studies - the stability of particular work practices and therefore the ability to design software that fits with continually evolving work practices is questioned. This challenge for software development has been called 'design for unanticipated use'. Using the concept of interpretability, I attempt to answer this challenge. A semiotic perspective on computer applications as formal symbol manipulation systems is introduced. A case study involving three alternative ways of using a computer application shows how users make sense of such symbolic machines. Wittgenstein's concept of language games is used as a 'figure of thought' to relate practice, language, and the use of symbolic machines. The development of an interpretation, fitting the implemented symbol manipulation and supporting the specific understanding of the task, remains crucial for competent use. Interpretability is introduced as a quality of computer applications. In order how to support the user in developing her own interpretation, a concept for help systems is described.
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| 9. |
- Dittrich, Yvonne, et al.
(författare)
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Learning through Situated Innovation. Why the specific is crucial for Participatory Design Research
- 2014
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Ingår i: Scandinavian Journal of Information Systems. - : IRIS Association. - 0905-0167. ; 26:1
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Tidskriftsartikel (refereegranskat)abstract
- Specific, situated Participatory Design (PD) practices have always been at the heart of Participatory Design research. The role of the very situatedness and specificity of PD practice for theory-building within PD research is, however, seldom discussed explicitly. In this article, we explore why and in which ways the specificity and situatedness of PD practices are crucial for PD research. We do so by developing the notion of PD as situated innovation based on a pragmatic epistemology. PD research aims at developing and continuously unfolding what PD can, might and should be. We show implications of such a pragmatic epistemology of PD on understanding and arguing for PD research approaches. These concepts are illustrated referring to PD practices as experienced in PD research projects. Our epistemological argumentation supports the emphasis on exploring new PD practices and learning and theorizing about PD from the specificities, in line with recent debate contributions.
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| 10. |
- Dittrich, Yvonne, et al.
(författare)
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Making e-Government Happen. Everyday co-development of services, citizenship and technology.
- 2003
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Konferensbidrag (refereegranskat)abstract
- In a joint research project concerning the use and design of IT in public services, we are using a simple figure of on-going, design-oriented interactions to highlight shifting foci on relationships of codevelopment of services, citzenship and technology. We bring together a number of concrete examples of this on-going everyday co-development, presented from the different perspectives that we, as researchers from different disciplines and traditions, represent in the project. The article explores and discusses wokring relations of technology production and use that we see as central to what is actually making e-government happen - or not happen. The main challenge in this area, as we see it, concerns making visible, and developing supportive infrastructures for, the continuing local adaptation, development and design in use of integrated IT and public services.
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