| 1. |
- Holden, Richard, et al.
(författare)
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Healthcare workers' perceptions of lean : A context-sensitive, mixed methods study in three Swedish hospitals
- 2015
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Ingår i: Applied Ergonomics. - : Pergamon Press. - 0003-6870 .- 1872-9126. ; 47, s. 181-192
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Tidskriftsartikel (refereegranskat)abstract
- As the application of lean in healthcare expands, further research is needed in at least two areas: first, on the role of context in shaping lean and its consequences and second, on how healthcare workers perceive lean. Accordingly, this context-sensitive, mixed methods study addressed how hospital workers' perceptions of lean varied across contexts in three Swedish hospitals. Registered nurses and physicians at the hospitals and across units differing in acuity completed standardized surveys (N = 236, 57% response rate) about their perceptions of hospital-wide lean implementation. Perceptions varied by: hospital context, with one hospital's employees reporting the least favorable perceptions; unit acuity, with higher-acuity units reporting more favorable perceptions; and professional role, with nurses reporting more favorable perceptions than physicians. Individual interviews, group interviews, and observations provided insight about these dissimilar contexts and possible explanations for context-specific variability. Findings are discussed with respect to strategies for implementing lean in healthcare; the importance of attending to levels, context, and worker consequences of lean; and directions for future research.
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| 2. |
- Lindberg, Ulla, 1969-, et al.
(författare)
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Consumer perception and behavior in the retail foodscape – A study of chilled groceries
- 2018
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Ingår i: Journal of Retailing and Consumer Services. - : Elsevier BV. - 0969-6989 .- 1873-1384. ; 40, s. 1-7
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Tidskriftsartikel (refereegranskat)abstract
- In the retail grocery business, new competitors such as pure e-commerce players are growing fast, and, in order to compete, ‘brick and mortar’ stores such as supermarkets need to become more professional at providing excellent customer service, and to use the physical servicescape as the main competitive advantages. However, supermarkets also face a challenge to offer consumers high quality products while at the same time providing a pleasant and functional servicescape. Products like groceries often need to be stored in cabinets due to strict regulations and in order to maintain correct temperatures. Some of these cabinets have doors which make them more energy-efficient (Evans et al., 2007 ; Faramarzi et al., 2002), reduces costs, and contributes to grocery quality, but it can also affect the perceived servicescape, and risk a negative impact on sales (Waide, 2014; Kauffeld, 2015). For example, moisture from the atmosphere that condenses on the inside of the door glass (Fricke and Bansal, 2015) may make the cabinets less transparent, and doors can obstruct consumers from passing by. Thus, having chilled groceries in cabinets with doors can be both beneficial and problematic. However, no studies have been conducted on how open (no doors) or closed (with doors) cabinets for chilled groceries impact consumer perception and behavior. Hence, the purpose of the study is to contribute to an understanding of how consumers behave and what they perceive when shopping chilled groceries from cabinets with doors and without doors in the supermarket.Based on a qualitative research approach, combining in-store observations and focus group interviews, and focusing on Bitner's (1992) three environmental variables in the servicescape, i.e. (1) ambient condition, (2) space and functions, and (3) signs, symbols and artifacts, the study investigates the question: do open or closed cabinets for chilled groceries in the supermarket impact consumer perception and behavior, and if so, how?Our results indicate that consumers’ behavior and perceptions of the foodscape differ when there are doors or no doors on the cabinets. The paper thereby contributes to servicescape research by focusing on a particular part of supermarkets – the foodscape for chilled groceries–and by enhancing the understanding of environmental variables in the servicescape. The results further show how doors lead to different forms of approach or avoidance behavior in terms of accessibility and that consumers’ vision, olfaction and tactility all influence consumers’ perceptions of freshness and cleanliness in relation to doors or no doors. Our results also have practical implications for retailers who are designing new stores or considering changes in existing store layouts.
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| 3. |
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| 4. |
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| 5. |
- Byström, Katriina, et al.
(författare)
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Conceptual Framework for Task in Information Studies.
- 2005. - 1
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Ingår i: JASIST - Journal of the American Society for Information Science and Technology. - : New York : Wiley. ; 56:10, s. 1050-1061
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Tidskriftsartikel (refereegranskat)
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| 6. |
- Cronholm, Stefan, et al.
(författare)
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The need for systems development capability in design science research: enabling researcher-systems developer collaboration
- 2013
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Ingår i: Information Systems and E-Business Management. - : SPRINGER HEIDELBERG, TIERGARTENSTRASSE 17, D-69121 HEIDELBERG, GERMANY. - 1617-9846 .- 1617-9854. ; 11:3, s. 335-355
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Tidskriftsartikel (refereegranskat)abstract
- Information systems as an artefact-oriented discipline require a strong interaction between researchers, developers and users regarding design of, development of, and the study of the use of digital artefacts in social settings. During recent years, performing research in a design science research spirit has gained increasing interest. In larger scale design research endeavours, access to systems development capabilities becomes necessary. Such a unit, InnovationLab, was established in 2006 in a university setting in Sweden. In this paper we are investigating the 5 years experience of running this InnovationLab. Our findings point to an innovation lab being valuable for research in general and especially for design science research. However, in order to balance the business of an innovation lab, it will be necessary to provide services for other stakeholders (such as administrative units, teachers, and students) as a means for developing systems development capability aimed at supporting researchers.
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| 7. |
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| 8. |
- Goldkuhl, Göran, et al.
(författare)
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Multi-grounded action research
- 2020
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Ingår i: Information Systems and E-Business Management. - : SPRINGER HEIDELBERG. - 1617-9846 .- 1617-9854.
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Tidskriftsartikel (refereegranskat)abstract
- The research approach of multi-grounded action research (MGAR) is presented and analyzed. This is based on a review of issues and concerns in information systems action research. MGAR builds on the epistemological principles of multi-grounding. This combines empirical, theoretical and internal grounding. The multi-grounded approach builds on elements from grounded theory; i.e. building theory inductively from data through coding procedures, but it also comprises an abductive use of extant theory. MGAR is described through six knowledge contributions: (1) the MGAR process model, (2) the MGAR knowledge model, (3) the MGAR theory model, (4) the principle of the multi-grounded change outcome, (5) the principle of the multi-grounded theory outcome and (6) the principle of mutuality of purposes. MGAR has been applied in an IT service management (ITSM) case, which serves an illustration and a validation of MGAR. In this MGAR case, the improvement of ITSM has been conducted and studied through a multi-organizational setting. In the case, there was a special focus on the service quality of IT services and the relations between service providers and customers.
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| 9. |
- Hjalmarsson, Anders, et al.
(författare)
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From contest to market entry : A longitudinal survey of innovation barriers constraining open data service development
- 2015
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Ingår i: ECIS 2015 Completed Research Papers. - : Association for Information Systems. - 9783000502842
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Konferensbidrag (refereegranskat)abstract
- Open data services have emerged as a research field. One important area of investigation within this field is exploration into how sustainable open data markets are created. Contests have become a popular method to propel and catalyse open data service development providing services to such markets. Recent research has identified numerous innovation barriers hampering development adjacent to the contest in developers' effort to transform contest contributions to viable digital services based on open data. Little is however known about what innovation barriers over time constrain the post-contest process to transform initial innovations to finalized open data services ready for market entry. This paper presents a longitudinal survey of innovation barriers constraining teams performing open data service development after an innovation contest. The survey provides insights into 1) 24 innovation barriers constraining development, 2) a comparison of barrier importance based on team progress, and 3) a conceptualisation of phases structuring the process from contests to market entry, stipulating different innovation barriers impact open data service development. The results contribute to the understanding of how sustainable open data markets emerge and serve as a starting point for investigating how different stakeholders can manage innovation barriers constraining open data service development.
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| 10. |
- Hjalmarsson, Anders, et al.
(författare)
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Mind the gap : Exploring stakeholders' value with open data assessment
- 2015
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Ingår i: 2015 48<sup>th</sup> Hawaii International Conference on System Sciences. - : Institute of Electrical and Electronics Engineers (IEEE). - 9781479973675 ; , s. 1314-1323
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Konferensbidrag (refereegranskat)abstract
- There is an ongoing movement in society to provide open data as an enabler for innovation and growth. As more data is passed on beyond organizational borders to trigger third party development of services, the expectations on what could be developed using open data increase. Developers have been observed to express frustration over different challenges in the wake of open data provision, such as localization issues, lack of quality in data etc. Knowledge and tools are missing to assess available open data. This absence risks ensuring continual improvement of open data markets and the management of hampering gaps between developers' requests of data and data providers' provision of data. This paper explores the benefits with open data assessment based on an exploratory single case research design.
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